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The QLess Blog

Do Your Bank Tellers Need a Break? Queue Management Systems Can Help

May 29 By Qless Admin

Queue management systems are new technologies that revolutionize the way customers wait in line and schedule appointments. For the last century, the “take-a-number” system has been the only upgrade to standing in a single file line. Now, businesses can take advantage of technology that almost everyone has in their pocket — a cell phone. Queue management systems allow customers to join virtual queues and schedule their appointments from the convenience of an app or a company’s website wherever they happen to be.

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COVID-19 Customer Service: Prioritizing Customers During the Pandemic

May 28 By Qless Admin

The COVID-19 pandemic has left millions of people without jobs, has sent billions of people globally into isolation, and has left everyone feeling a sense of loss, vulnerability and anxiousness. Everyone in the world has been impacted by the virus in some way, whether financially, emotionally or physically. This presents a unique experience, where collectively, the world is now dealing with the same issues. It represents an important moment, where businesses can understand how clients are feeling, and they can show their support.

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Improve Customers’ Waiting Experience—And Observe Social Distancing

May 27 By Qless Admin

Though people may have disappeared from the streets, parks, restaurants, and all non-essential businesses, at least one thing has not disappeared: wait times for people at essential businesses. During this pandemic, customers’ waiting experience is no longer just an inconvenience; it also causes anxiety, as they worry that the people waiting in line with them could be carriers of the coronavirus. While many stores have placed markers to guide customers to stay at least six feet away from one another, waiting in line at the grocery store, waiting for an appointment at the doctor’s office, and simply passing by people in the gas station is nerve-wracking. Luckily, QLess offers technology to make flex appointments and improve waiting experience simply using mobile phones.

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