Originally published in MultiBrief.
- QLess Solutions
- Success Stories
- About Us
Originally published in MultiBrief.
Originally published in HIT Consultant.
Originally published in Exhibit City News
Originally published on SourceForge.com
Originally published in GovLoop.
The long-awaited Covid-19 vaccine has arrived. As of now, three pharmaceutical companies—Pfizer, Moderna and AstraZeneca—have announced that their vaccines are anywhere from 70 and 95% effective. And with the approval of the Pfizer and Moderna vaccines, the U.S. is now embarking on the largest vaccination distribution campaign in history. As it did for keeping individuals safe throughout the pandemic, technology and data will need to be leveraged in order to ensure distribution plans are on track and successful. But in this unprecedented time, state and local governments are struggling to understand what technology is actually needed to create a safe and efficient distribution pipeline. They also need to understand what data is necessary to collect and how to keep it safe. And all of these solutions need to be implemented in a timely manner so that state and local governments can quickly and safely distribute the vaccine.
Third-Party Vendor Considerations
There are major time constraints for getting the infrastructure in place to support the vaccine distribution. This means that health care and government organizations will need to rely on existing technology infrastructure and solutions instead of building out their own platforms. Similarly, this means working with existing technology vendors through RFP processes known to take weeks or months to get new projects approved. In our current situation, speed is pivotal. Finding a balance between speed and process is extremely important at this time. Governments should consider ways to avoid lengthy RFPs so that the technology is in place for the distribution. This could mean entering a pilot program agreement or looking at direct sales—anything that will allow the technology to be implemented in a timely fashion. Consider trusted vendors that have experience working with government organizations and understand the security requirements.
The technology that governments choose to implement needs to be able to manage the flow of traffic and vaccine appointments in health care facilities. The health care system is already overwhelmed with patients sick from Covid-19. Adding an onslaught of patients needing vaccines to busy hospitals that are already under strain could cause many issues. Vaccine distribution needs to consider how to keep everyone safe by managing the flow of traffic in these facilities. Integrating appointment management solutions where patients can wait at a safe distance will help keep clinics safe and running smoothly during the distribution phase. It will also help them manage the distribution of the vaccines alongside the need of other healthcare services.
With so many different distribution phases and vaccines, governments will need to collect patient data to keep track of who has been vaccinated, who needs a booster shot if receiving the Pfizer or Moderna vaccines and who still needs the vaccine. This will be critical information when it comes to ordering vaccine doses and moving through each phase, but also to monitor the needs of healthcare providers.
Originally published in Healthcare Business and Technology
Originally Published in HealthCare Business & Technology
Originally published in UniversityBusiness. Read here.
No matter what kind of business you operate, you can probably agree that you wish things ran a little more smoothly when the place gets packed with customers. Our line software can make operations more efficient during the busiest of times, and improve customer satisfaction as well as employee morale. Let us explain how!
Many people can get so used to the old way of doing things that they may not even be aware that preferable alternatives exist. Until recently, getting in line and waiting for goods and services was the only option, but thanks to our appointment scheduling app, that process is being dramatically transformed. Let us explain what QLess is and how it can radically improve the way you do business.
There is almost no type of business, government center, or public location of any type that does not include waiting of some kind when crowds get large. Your customers may not always be able to access what they want from these places instantly, but there are ways to transform the waiting experience. If patrons have ever complained of a long waiting time at your organization, QLess might be what you need to improve your business processes.
No matter what kind of business you have, you can’t get around the fact that waiting in line is a part of daily life for many industries. But thanks to innovative appointment queue technology, spending all day in line to get where you need to go can soon be a thing of the past. Here are some reasons you may want to look into getting QLess, a digital line management app that has changed the way many businesses work.
Long lines and frustrating experiences at the DMV are such a common occurrence that these facets of the process have become a running joke in pop culture. But what if there was a different way of doing things, one that did not have to end with aggravated citizens and exhausted employees every day? Adopting new tools to allow citizens to check their DMV appointments in advance could make all the difference, so let QLess show you how we can make convenience a reality for your organization.
With the economy as uncertain as it is at the moment, the idea of keeping your money with a credit union as opposed to a massive bank corporation is more appealing than ever to the average consumer. But if you do not have the marketing resources that those big chains have, every advantage counts, and that is where our phone queue system comes into play. Learn how QLess can serve as a mediator between your customers and employees, increasing satisfaction and service effectiveness.
Customers love the thrill of hitting the casino and pulling the right card or hitting the right number on a pair of dice as they suddenly come into contact with a boatload of cash. But if they have to wait in long lines, potentially breaching social distancing and putting themselves at risk, it can really kill the buzz. But don’t worry — there are simple solutions available to get your customers in the door without the hassle of long lines. If you have been frustrated by long queue times at your casinos, QLess may very well be able to help.
Originally published in BusinessWire. Read here.
The typical holiday shopping season, from November to January, is an important time for most retailers. With Black Friday, Christmas gifts and Boxing Day sales, holiday sales were predicted to amount to $1.147 trillion and $1.152 trillion in 2019, accounting for a large percentage of total sales for many retailers. Unfortunately, with the pandemic underway, lower in-store capacities, financial instability, and stay-at-home orders are expected to create a very different holiday shopping season.
It’s voting season in the U.S. With election day only a few weeks away, on November 3rd, early voting has started in over 20 states. Unfortunately, long voting lines and hours-long wait times are creating delays, frustration and unsafe conditions due to the COVID-19 pandemic. At the same time, postal service delays are causing issues with mail-in voting. With over 25 million ballots already cast, the November 3rd election day is expected to be busy. So what can governments do to help their citizens? They need to prioritize health and safety–including shelter from increasingly cold weather–and the ability to disseminate timely information to all voters. New technology investments can encourage, and allow, more citizens to exercise their right to vote safely and easily.
We can all appreciate the thrill of hitting the slopes on a blustery winter day, but the fun can sometimes be dampened by long lines at the ski lift, or even in the lodge itself. All of that can change if you use QLess to switch to a digital line solution for the benefit of your patrons. Read on for some of the best reasons skiing is better with QLess.
With new data showing an average of a 2.5 percent dip in undergraduate attendance in the Fall semester and international undergraduate enrollment down 11 percent, colleges across the U.S. are struggling to maintain revenues needed to keep their schools running properly.
With the number of bankruptcies at a 10-year high due to the ongoing pandemic, it's no surprise that retailers are struggling. Although non-essential businesses have re-opened across the country, a threat of a second wave remains, which could lead to further store closures.
There are so many industries that draw long lines to their businesses. Take, for example, government offices, healthcare facilities, retail shops, higher education institutions, logistics companies, theme parks, and so many more. If you draw long lines and wait times, it makes your customers increasingly dissatisfied. There are so many beneficial ways to better satisfy your customers with new queue management software. Once you see the difference, you’ll wonder why you didn’t think about switching to this technology sooner!
Working in a government office can be taxing on people, especially when dealing with citizens who have complicated cases or who become easily frustrated. Combine that with archaic processes, and staff burnout can run rampant. When you provide your employees with modern calendar and scheduling software, they have the tools to do their job more efficiently and can even enjoy a smooth workflow.
Whether you’re a small local delivery company or you ship freight internationally, you need a system for your logistics company that can keep up with the fast pace of the modern world. Outdated systems are often slow, clunky, lacking in data, and don’t give your contractors and employees immediate updates. The QLess queue management system is a new technology that helps you break free of these old systems and gives you an edge against your competition.
When your business draws crowds in the form of long lines or waiting times for appointments, there’s bound to be issues that arise that slow down customer flow. From employees becoming overwhelmed, to customers needing special attention, to congestion and confusion, wait times can grow exponentially. With the QLess queue management and appointment scheduling software, you can reduce your average customer wait time and increase their overall satisfaction. This new technology is simple for customers and employees to use and easy to get set up in any type of business.
Healthcare and hospital facilities need complex systems for managing patient data, appointment scheduling, and patient queues. Providing your staff with the right system for the job can make their roles easier and increase the efficiency of your business. With the COVID-19 pandemic, there’s no better time than now to update old systems with new technology. The QLess hospital queue management system has a myriad of features and benefits that can improve your hospital’s processes.
Originally published in RIS News
Think about some of the busiest times of the year for retail business. Black Friday, holidays, blowout and clearance sales, back to school, and other special events draw some of the biggest crowds stores ever see. Some stores draw long lines no matter what time of year it is, like cell phone companies and big-box retailers. Customers dread the long shopping queues and often wish they could continue to shop until they can easily check out. As a business owner, wouldn’t you love the extra chance to let them continue to shop?
Booking an appointment by calling a receptionist and potentially waiting on hold for long periods is a hassle for customers. Employees get interrupted by scheduling phone calls, and customers sometimes forget they even had an appointment. Businesses like healthcare facilities, dental offices, veterinarian offices, government offices, higher education, and more are all familiar with the drawbacks of older scheduling procedures. Luckily, we are in a new century and QLess appointment request software is a technology that can offer relief for customers and staff.
Waiting in a physical queue has been the standard for much of human history, and we’re long overdue for a change. The challenges of our modern world have warranted the need for a new technology that increases customer satisfaction, helps keep customers healthier, and gives business owners a unique look into their own operations. With the advancement of cell phones, and the fact that they’re so commonplace in today’s society, queue management systems that place customers in mobile lines only makes sense. Here are the top five benefits virtual lines can provide to your company.
With Amazon and online shopping, the world has become increasingly reliant on a globalized supply chain. But when most of us think of overseas shipping and ports, we still envision it as old-school and out of date. That’s because much of the technology used in ports hasn’t changed over the years. But that doesn’t mean they can’t modernize. And queue management software is a great place to start.
With social distancing and masks likely to remain a reality for a while longer, Pasadena-based QLess Inc. is poised to help businesses reduce in-person queues.
“We’ve been practicing social distancing for over 10 years,” said Charlie Meyer, vice president of sales at QLess.
The company, founded in 2007, has developed cloud-based software that allows businesses, like retail stores and hospitals, to manage customers in a virtual line. Government agencies and educational institutions also use QLess software.
Originally Published in Credit Union Business News
The financial industry has seen ups and downs for centuries. It’s actually the norm as currencies fluctuate, mortgage rates jump and plummet, and people change how they invest. We’ve all seen boom markets and severe downturns, but none of us have ever seen anything remotely like the current pandemic. It has changed everything for the credit union industry, from back-end technologies to customer experience. Unfortunately, in most cases, consumer interactions have suffered because the in-person experience is so different than it was even a few months ago. The good news is that new technologies are helping credit unions improve service and create better experiences for their members.
After months of planning and preparing for the new normal, colleges across the U.S. have started reopening their doors to staff and students. But in some instances, reopening schools in the fall has come to an abrupt halt. It shouldn’t come as a great surprise considering the rise in cases across the country, but many schools are experiencing a spike in COVID-19 cases among students and staff as they resume in-person learning. And after the fiasco at the University of North Carolina, schools are abruptly changing their reopening plans.
This article was originally published in Business Wire
Whether your business runs solely on appointments or you have a combination of booked appointments and walk-in customers, the QLess appointment scheduling app has an array of customizable features that can best accommodate your particular industry. From major industries like healthcare, government offices, logistics, DMVs, and higher education, to smaller operations like beauty salons and shooting galleries, QLess has the technology to handle it all. Our powerful software combines the use of your customers’ cell phones to create a modern system that is easy to use and increases efficiency.
Many types of businesses and industries regularly have customers book appointments for services through staff members. Staff are constantly getting interrupted during work hours and have to stop what they are doing to figure out appointment openings. They may also need to manually call or message customers to confirm the appointments and send reminders. Interruptions by these mundane tasks that can be more efficiently completed by office scheduling software cause staff to waste valuable time and companies to lose money on outdated processes. Streamlining with the QLess system gives time back to employees to better focus on customer needs.
Veterinarian offices have many reasons to want an easy system for appointment scheduling and technology that clears out the waiting room. SMS virtual solutions like the QLess online veterinary management system give your staff time to focus on other office issues besides scheduling and following up with appointment reminders, and they don’t have to manage a crowded waiting room. When you let your customers wait elsewhere, they and their pets are much happier and stay healthier. The modern world calls for an upgrade to your old office systems with a new technology that everyone can benefit from.
In the logistics industry, many companies still live in the past, with outdated processes that cost the staff time and the business money. It’s time to move into a new era that takes full advantage of new software technologies and hardware that everyone has on hand: their cell phone. The QLess truck booking software is an automated system that declutters your staff’s filing cabinets, makes receiving instructions a breeze for employees and contractors, and gives you important data and metrics that provide insights about your business operations.
When it comes to the healthcare industry, your medical management system needs to be functional in many different ways. You need to be able to collect detailed information about patients; provide automated appointment scheduling, confirmations, and reminders; and create healthier medical waiting room environments since the occurrence of the COVID-19 pandemic that has radically transformed our world. Since the pandemic hit, healthcare facilities across the nation have been revamping the way they manage patients with modern technologies like QLess that offer a new approach to processing data, appointments, and queues.
With the recent coronavirus pandemic, animal shelters have seen a significant increase in the number of pet adoptions. Quarantine and stay-at-home orders have made people crave extra companionship, and they realize the extra value that a pet can add to their life. Cats and dogs are always ready to give us affection, and they help inspire us to get out and exercise with them. With more daily business and social distancing safety measures that need to be observed, animal shelters and hospitals can benefit from a management system that uses software that works directly with customers’ cell phones.
If you operate a financial institution, you know there are peak busy times and days that draw in crowds. On payday, for instance, customers rush to deposit their paychecks and clog up business for others who want to open accounts, inquire about loans, and conduct other routine banking transactions. Long lines and wait times can frustrate customers and cause unwanted stress for your employees. So, the question is: how to reduce queues in banks and other financial institutions? The answer is to use a modern bank queue software that works by utilizing customers’ cell phones.
With the chaos of the COVID-19 pandemic, many DMVs across the country were forced to close their doors. For months, transactions were postponed or limited to drop-boxes and mail-in forms for certain requests. As social distancing measures are starting to relax and businesses are opening up again, DMVs must now look at new methods to promote healthier environments for both their staff and customers. Booking appointments ahead of time is one way many DMVs are dealing with their soft re-openings. And customers are rushing to fill time slots at their local DMV. Online appointment scheduling with the QLess system is an automated solution that relieves employee stress and reduces the number of missed appointments.
Throughout the pandemic, businesses have found innovative ways to help their customers shop and open their stores, all in order to service their customers better. With many shops forced to close for several months, the pandemic helped businesses realize the value of customer service and to promote positive experiences and create new ways to retain customers. Customer service should always be a priority, though, not just during hard times.
For retail store owners, the pandemic helped to emphasize a trend that we all expected to happen eventually: the rapid rise of online shopping. In the U.S. alone, 91% of the population is expected to shop online by 2023. That number is staggering, but that doesn’t mean retailers should abandon in-person shopping experiences altogether. In fact, consumers regularly spend more money when shopping in-person, compared to online shopping. As stores begin to reopen their physical locations after the first wave of the pandemic, using technology can help modernize the in-person experience, attract more customers, increase revenue, and keep everyone safe.
It’s almost that time of year again, when college and university students head back to campuses across the country. This year, though, the movement of students will look quite different. With the COVID-19 pandemic still underway, many universities are focusing on virtual or hybrid classroom environments. Although many campuses will remain emptier than usual, that doesn’t mean there won’t be crowds, especially in high traffic areas such as admissions offices and classrooms. Below, we’ve outlined solutions to help higher education open safely, with physical distancing measures in place.
Between 3D printing and robotics, the world of healthcare is rapidly changing due to emerging technologies. Unfortunately, these technologies rarely filter down to the customer experience level, nor to individual clinics. That’s because healthcare rarely thinks of patients as customers.
Once thought of as the financial institution for your parents, or even your grandparents, credit unions have remained relatively overlooked for a long time. They’ve been slow to implement technology or online banking solutions, and haven’t traditionally marketed their services to younger generations the way modern banking institutes have. But in response to the COVID-19 pandemic, credit unions are now modernizing faster than ever. By implementing innovative technology solutions, they’ve helped to reinvent their status, increase loyalty and customer safety, and appeal to younger members. Below, we’ve highlighted some of the top credit union technology trends coming out of the pandemic.
Throughout the pandemic, people have been relying on technology to improve health and safety, and to implement social distancing rules. But with so many technology options available, it can be hard to understand what is best for your school. Even harder than that is getting executive buy-in for something new. If you’re looking for student management software for colleges and universities that can help improve health, safety and efficiency, a queue management system may be the way to go. Below, we’ve outlined what you need to know when deciding to implement a queue management system or appointment scheduling software for higher education.
Colleges and universities were hit hard right in the middle of a semester when the coronavirus pandemic caused worldwide upheaval. Campuses were forced to close down, and teachers needed to immediately switch their lesson plans from hands-on to fully virtual classes. These were the only ways to enforce social distancing, when thousands of students previously shared small spaces and came into constant contact with each other and faculty. So how will higher education institutions open their doors for the next semester while still promoting social distancing efforts as COVID-19 wanes? The answer is to use the right appointment scheduling software for higher education.
Believe it or not, the coronavirus pandemic has had some positive effects on our society. Because of the pandemic, our healthcare system has gone through radical changes to better fight the spread of disease between patients, staff, and healthcare providers. New policies and procedures promote the health and safety of all. And though COVID-19 may be declining in severity, we need to learn from these new policies to keep doctor’s office waiting rooms safe.
Not all states and cities have fully legalized recreational marijuana, but those that have draw crowds from near and far away. Even the dispensaries that only sell medical marijuana pull in the crowds, especially when they restock with new varieties. Owners of marijuana dispensaries are used to having to manage crowded lobbies and long lines. But what if there was a better way than just “dealing with it”? QLess dispensary management software offers waiting room solutions for marijuana dispensaries that give them a modern edge against the competition.
When you have a limited number of sales and service representatives in your car dealership, rushes during promotional sales or even just during ordinary business hours can make your customers wait for long periods. When shopping for a new car, they may even pass up your business if it’s too busy and view cars at other dealerships. Allowing your customers to get in line online using your company’s website or a car appointment app on their phone lets them make better use of their wait time. It also reduces your number of walk-outs and raises customer satisfaction.
As a customer yourself, have you ever walked into a store, seen dozens of people waiting in line, and immediately walked right back out? Even the sight of a long line can turn your customers away from purchasing items in your store. Time is a precious thing when you have a full schedule, and not everyone has hours to spend shopping. The solution is modern technology that disperses lines and reduces customers’ wait times. QLess’ queue management app keeps customers from waiting in a queue, when they could be continuing to shop.
All around the country, states are starting to re-open businesses and government offices. Some areas are also starting to see a rise in the number of daily reported cases of COVID-19, so as we reopen, it is important to continue to promote social distancing efforts and maintain a high standard of cleanliness. If DMVs were to simply return to business as it was before the pandemic with overcrowded waiting rooms, we could see a negative health impact stemming from that atmosphere. Implementing a DMV appointment and queue management system is an excellent way to keep business flowing while limiting customer-to-customer contact.
This article was originally published in AviationPros
Many of us wish the world would finally develop a coronavirus vaccine so that we can return to “normal” times of large social gatherings with friends and family and remove social distancing measures at businesses. The reality, though, is that COVID will likely have a lasting effect on our society for the foreseeable future. Even as we see some states opening up and relinquishing strict social distancing policies, people are still wary and feel less comfortable in public settings than they once did. For businesses, this means needing to adjust to new standards to help their customers slowly adapt to a post-COVID world. Appointment software can be the transitional technology that will help many industries through these tough times.
This article was originally published in eCampus News
Recently, the QLess queue management system software has been implemented in over 600 Office Depot and OfficeMax stores in Atlanta, Baltimore, Chicago, Denver, Houston, Los Angeles, Miami, and other areas. Office Depot has focused the queue management tools on their copy and print centers to alleviate long wait times and lines. You may remember hitting the print center at a busy time and having to hang around the service desk for what seemed like forever. Now, customers can virtually save their spot in line and receive status updates right on their cell phones.
This article was originally published in Casino Compendium.
This article was originally published in American City & County.
This article was originally published in Independent Retailer.
Many factors drive a customer to return to a business to buy products or services. It may be the quality of the product or service that is offered, the level of customer service they receive from employees, the convenience factor, great sales, or a clean and modern storefront. All of these influences are part of the customers’ experience. Better customer experience is one of the most important aspects of maintaining and growing a business’ customer base and reputation. The following steps are a great start when learning how to improve customer experience.
Throughout the pandemic, citizens have been increasingly reliant on governments to help them learn about the impact of the virus, feel financially secure and understand the rules around social distancing and other health concerns. This has caused government services agencies to be increasingly busy, both online and in-person. Luckily, throughout the pandemic, government services have been able to lean on technology to keep them running. New digital apps, platforms and tools will be instrumental as governments begin to reopen services.
How many times have you arrived at a scheduled appointment, only to find out that the person you’re meeting is running behind? You're forced to wait minutes, maybe hours, for something that you expected to happen on time, which results in your entire day being uprooted. We’ve all been through this. Doctors, dentists, lawyers — they’re all guilty of this minor, but frustrating, offense.
Businesses in all industries have had to change and adapt to new models and practices to survive the economic impact of the COVID-19 pandemic. The result is a move towards modern customer service technology that will stick with businesses as the pandemic subsides. Why keep the changes? Because customers and employees love the new methods, and companies benefit from the high satisfaction and additional analytics they receive.
Throughout the pandemic, people have been relying on technology to improve health and safety, and to implement social distancing rules. But with so many technology options available, it can be hard to understand what is best for your school. Even harder than that is getting executive buy-in for something new. If you’re looking for student management software for colleges and universities that can help improve health, safety and efficiency, a queue management system may be the way to go. Below, we’ve outlined what you need to know when deciding to implement a queue management system or appointment scheduling software for higher education.
When customers have a really good experience at a business, they remember. They tell their friends and family. They come back for service repeatedly. They write good reviews online that reach the community. Making sure every customer is a priority is absolutely essential to expand your business and gain a good reputation for sustained growth. With today’s technologies, managing customer experience with key strategies is easier than ever.
Before the COVID-19 pandemic, call centers often used a main office as headquarters in which their staff may have worked side-by-side and maybe even shared equipment. Call centers can be very large, employing hundreds of people who share workspace on a daily basis. In times of a pandemic when social distancing is needed to stay healthy, this environment breeds disaster. New procedures need to be implemented for call centers to stay functioning, so why not upgrade your queue processes with the latest technologies that boost customer experience while this change is occurring?
If there’s one thing you can count on in the government public sector, it’s that customer experience is often a source of dissatisfaction, featuring long waiting lines. Whether they’re applying for government aid, requesting new official documents, applying for permits, or other business, clients often expect to waste a couple hours sitting around in a waiting room. But what if there were simple ways to improve their customer experience and reduce agitation? Thanks to the QLess appointment scheduling and queue management software, waiting lines are eliminated, creating a more pleasant experience for both clients and employees.
One good thing has come about because of the coronavirus pandemic, allowing healthcare facilities to update their practices, institute new policies, and delve into a world of new technologies that elevate customers’ healthcare experiences. Whether they want it or not, change is necessary for medical businesses to stay operating. New approaches have helped facilities to operate in a safer manner that promotes individual well-being and creates a more personalized healthcare experience for the customer. Here are some of the successful methods in use today.
Our new reality after the pandemic is one that will continue to see as little human-to-human contact as possible to help keep people healthy and safe. Government businesses like airports, post offices, DMVs, and other local government agencies are well known for collecting crowds, drawing long lines, and having slow wait times for their customers. Cutting down on congestion is a step many offices were taking before the COVID-19 pandemic, and the push to make these changes has now significantly increased. Implementing new technologies, like QLess software, that can also improve government efficiency is the next logical step for the future.
A queue manager system is perfect for dispersing crowded waiting areas, cutting wait times, and raising customer satisfaction, but it can also offer personalized customer experience. Many industries, from hair salons, to retail shops, auto repair shops, financial institutions, higher education, motor vehicle offices, and more, can benefit from letting customers choose where they want to wait, allowing for diverse queue types and collecting data from each individual customer. Business processes can be improved and more effective promotions can be tailored to suit your customers.
When we think of our pre-COVID past, we see that our lives were filled with close human-to-human interaction in almost every facet of our daily routines. Shopping at businesses, eating at restaurants, seeking services at health facilities and government agencies, and gathering for social events all required people to come into close contact with one another. Once the pandemic hit, such interaction became unhealthy for everyone involved. Changes need to be made to business procedures to ensure the safety of society and to keep companies afloat during this time.
With hospitals becoming overrun with patients following the COVID-19 pandemic, clinics have experienced increased concerns from staff and patients about the health and safety in their offices. Due to the highly contagious nature of the virus and the fact that clinics are typically filled with immunocompromised individuals, these spaces are high-risk sites for transmission. That’s why many healthcare providers are looking for alternate solutions to continue providing high-quality service. Technology solutions can be implemented to help improve the customer experience in healthcare, whether they continue virtually or in-person.
With the first phase of the pandemic slowing down, economies and businesses are beginning to reopen. But with social distancing measures still in place, most workplaces need to consider how to operate safely, with the health of their customers and employees top of mind. To navigate reopening under strict social distancing guidelines, businesses would do well to turn to the same thing that has gotten us through the pandemic—technology. Between click-and-collect, and queue management software, there have been plenty of technology advancements implemented in the past few months. These solutions will also be pivotal in helping businesses restart quickly with new safety protocols in mind.
With today’s technological options for businesses, it’s easier than ever to collect customer information and optimize conversions for your business. Thanks to new software, and the cell phones that almost everyone carries around on their person daily, companies can improve their services and marketing efforts, create better customer experiences, and grow their brand awareness. Automated queue management and appointment scheduling systems make it simple to gain a competitive edge and attract new clientele.
When you think of online booking software, you may think about industries like healthcare facilities, veterinarian offices, or government offices, but there are so many more businesses that can benefit from online booking software, like salons and hotels. It automates the process for customers and lets them schedule appointments through the company’s website or an app on their cell phone. The QLess software easily fills gaps and seamlessly integrates walk-ins with customers who have an appointment booked. Here are some of the industries that have had great success by implementing the QLess system.
Queue management systems are new technologies that revolutionize the way customers wait in line and schedule appointments. For the last century, the “take-a-number” system has been the only upgrade to standing in a single file line. Now, businesses can take advantage of technology that almost everyone has in their pocket — a cell phone. Queue management systems allow customers to join virtual queues and schedule their appointments from the convenience of an app or a company’s website wherever they happen to be.
The COVID-19 pandemic has left millions of people without jobs, has sent billions of people globally into isolation, and has left everyone feeling a sense of loss, vulnerability and anxiousness. Everyone in the world has been impacted by the virus in some way, whether financially, emotionally or physically. This presents a unique experience, where collectively, the world is now dealing with the same issues. It represents an important moment, where businesses can understand how clients are feeling, and they can show their support.
Though people may have disappeared from the streets, parks, restaurants, and all non-essential businesses, at least one thing has not disappeared: wait times for people at essential businesses. During this pandemic, customers’ waiting experience is no longer just an inconvenience; it also causes anxiety, as they worry that the people waiting in line with them could be carriers of the coronavirus. While many stores have placed markers to guide customers to stay at least six feet away from one another, waiting in line at the grocery store, waiting for an appointment at the doctor’s office, and simply passing by people in the gas station is nerve-wracking. Luckily, QLess offers technology to make flex appointments and improve waiting experience simply using mobile phones.
We all know how frustrating it is to be put on hold while “all representatives are currently busy”. That phone call you need to complete can leave you waiting for 30 minutes, an hour, or even more. Customers can get agitated, hang up, and put off their call again and again. If they happen to hang in until they are served, they have decreased satisfaction and can be downright rude to service employees. Creating a positive customer service experience that benefits both customers and employees is as easy as implementing an automated queue management system.
Healthcare clinics, family doctors, and hospitals are essential businesses that are needed to continue to treat people, especially those suffering from COVID-19. During this pandemic, they need to evolve in their methods of healthcare delivery to keep employees and healthy patients safe from contracting coronavirus, which spreads even without people showing symptoms. This pandemic will likely change the face of healthcare delivery and patient experience forever. Prepare your business now for safe social distancing and reduce patient waiting times with QLess healthcare queue management.
The logistics industry is full of essential businesses and workers that need to keep operating during this time of pandemic. Goods need to be manufactured, transported, and delivered to their final destinations. The challenge for many companies is to implement new logistics industry trends that safeguard workers from spreading COVID-19 between themselves and their customers. Some businesses, like meat processors, have already had to shut their doors for an indefinite amount of time until the spread of coronavirus can be controlled. Implementing new technologies that promote social distancing, as well as improve current processes, will be key in conquering these new times.
While some businesses have been forced to close their doors during the COVID-19 quarantine, essential businesses have been allowed to proceed with caution. New social distancing measures are in place that require six feet of distance between customers, masks to be worn in public, the implementation of plexiglass screens, and no more than a certain amount of people allowed in each store. People feel safest when they are given options to limit human interaction, like curbside pick-up services, waiting for healthcare visits from their vehicles, and hands-off food deliveries. QLess technology makes it easy for you to implement your own social distancing measures that will boost your business.
As businesses around the world close their doors in order to protect their employees and customers during the COVID-19 pandemic, there are certain industries that have been deemed essential. Manufacturing, transportation, public services, and most of all, healthcare have been essential for both managing the pandemic, and helping maintain necessary services and resources for citizens. Unfortunately, balancing employee and customer safety, maintaining services and providing a positive customer service experience can seem daunting – and nearly impossible. Luckily, social distancing technology exists that can help manage the customer experience while maintaining social distancing at work.
When colleges return for the Fall 2020 semester, students, teachers and administrators aren’t quite sure what this will look like. Although the pandemic is expected to lessen over the next few months, doctors fear that next year’s flu season will result in another severe outbreak. This is forcing schools to reconsider opening back up in September, or develop a COVID-19 education policy by coming up with social distancing ideas. In a time of unprecedented uncertainty, trying to plan for a fall semester can seem like a daunting task. Unfortunately, in order to assure their future, that is what universities have begun to do – plan for the worst case scenario.
As states begin to reopen after COVID-19, more and more restaurants will be able to open their doors again. As you’re beginning that process, however, it’s important to maintain thorough social distancing measures to keep customers and employees safe. Waiting in lines to be seated is one of the biggest challenges to social distancing that will be faced by restaurants. However, as recommended by the CDC, phone app technology can help overcome this problem to allow restaurants to function efficiently and keep their patrons safe. Consider QLess’ social distancing app for some of the best solutions as you reopen restaurants after COVID-19.
A customer experience journey, positive or negative, is memorable. Consider the best customer service experience you’ve most recently had— how you left feeling excited about whatever it was you bought, how it encouraged you to tell your friends to take their business there should they be in the market, how you felt understood and valued at a personal level. This interaction likely brightened your day, validating your decision to spend money on this particular product.
Waiting in line has long been a persistent annoyance of everyday life, something to be endured rather than enjoyed, and the longer the line, the greater the frustration. Fortunately, Qless has applied technology to solve the age-old problem through our queue and visitor management system. Our solution is to create a virtual queue through a company’s website that can be accessed by a mobile device, through which the customer receives a notification that the time of their appointment is approaching.
Long queues tend to challenge business owners, store managers, hospitals, and other organizations. Poor queue management can result in low customer satisfaction and smaller revenues for businesses as customers leave or complain. We all know the impact of positive customer experience. Explore innovative queue technologies.
Businesses are in an increasingly competitive market where even the slightest edge can result in growth and success. Alternatively, lacking that edge can leave your business trailing behind and scrambling to remain relevant. One of the areas where your company can maximize itself and beat the competition is customer services.
If you want to better your business and become a major player in your field, a kiosk machine could be just the push your business needs. At QLess, we’re committed to providing our clients with the best in queue management, and that includes kiosks. Dropping customer wait time, increasing profits, and decreasing errors are just some of the benefits we can bring to your business. Kiosks are relatively new to the world of business; after all, the first kiosk was only invented in 1977.
During a pandemic, social distancing is sometimes needed to curb the spread of illness and help keep your customers safe while they access your business. QLess can work with many industries, keeping your business running and promoting a healthy environment for both customers and employees. Clear crowded waiting areas, make appointment scheduling easy, and give your employees an option to communicate directly with customers over their mobile phones.
With no hardware needed and software that works on all major browsers, the QLess line management system is easy to install. It’s also simple for your employees and customers to understand and use. Our team of experts works with you every step of the way to ensure a smooth transition. We continue to offer support as you use the QLess line manager in your business every day.
Navigating the college scene is complicated, from admissions to advising, financial aid, and even gathering the right supplies and textbooks. Students are suddenly thrown into adulthood where they need to:
Higher education administrators are under immense pressure to not only grow the breadth and depth of the education their students are receiving but also improving the experiences of everyone on their campus. Events of all kinds, special guests and speakers, a variety of food choices, great public spaces, and many other amenities have been added to the toolbox over the years to make students, faculty, and staff happier. But the one thing that has been an ever-present scourge to school campuses has been the line. School administration software has the ability to overcome these issues and make events run more efficiently.
If your company uses a line or queue to organize clients and schedule appointments, you know the drill. Customers show up at the meeting, store, or appointment frustrated with the time they spent waiting. Some don’t even bother to wait long enough to be seen. Complaints, walkaways, and lost time are all due to the antiquated queue technique that most companies continue to use.
Picture a crowded retail store. Clients are waiting in lines attempting to get their shopping done despite an inefficient queue number system that leaves them impatiently anticipating their turn. The longer the customers wait, the more impatient they become. Now comes the resulting scenario with one of two options.
Many businesses have busy seasons. Owners and employees can dread the overwhelming volume, customer agitation with lines and wait times, and stress that comes along with it. From flu season at healthcare facilities to Black Friday and holiday shopping for retailers, to back to school time for colleges, busy seasons are a difficult hurdle for many industries. If you’re tired of the same old method of standing in long lines and appointment scheduling, it’s time you took a look at the QLess SMS queue management system. This system will result in great customer service from employees, transfer high satisfaction rates to your consumers, and make the busy season seem like a breeze to get through.
In the midst of the COVID-19 (coronavirus) crisis that has quickly turned into a global pandemic, businesses, schools, and government agencies are weighing the risks. While medical professionals and scientists are tirelessly researching to find out more about how coronavirus spreads, social distancing is a common theme. Many retail businesses have chosen to shut down to prevent the spread and discourage person-to-person contact.
When looking at the state of business in the 21st century, it can be daunting to think of all the business that is done purely through technology. Consider for a moment the enterprise of Amazon, a business that is by a wide margin one of the largest companies by revenue in the world. Almost every aspect of the company is handled through technology, with the overwhelming majority of transactions occurring online. This is just one of the most glaring examples. It seems that everywhere you look, the most successful companies are on the cutting edge of tech, and keep their business almost exclusively relegated to the online experience. A digital queuing system can put retail businesses on par with other businesses that are a part of the tech industry.
If there's one thing that probably holds true for all of us, it's that we want what we want, and we want it as quickly as we can get it with as little hassle as possible. In that light, what could be more frustrating than a waiting room: a place where you're left to stew and watch the minutes tick away when you could be getting down to business?
Waiting rooms are familiar in many businesses. From the doctor's office waiting room that is filled with magazines, fake flowers, and potentially contagious patients, to the DMV waiting room stuffed with hard, uncomfortable benches and chairs, to the car dealership's little waiting room featuring really old coffee and magazine issues from years ago. For over a century, we have become accustomed to it and no innovations have been made to this system. With the dawn of the age of smartphones in almost every person's pocket, new technology is revolutionizing the way we think about waiting. With the QLess no wait app, congested waiting rooms are a thing of the past.
The experience of dining in a restaurant begins for the client as soon as they hear about your company. The next step is the process, whether in person or online, of reserving a table. Next is the waiting time, being seated, waiting for food, and finally, eating dinner. One common thread is that much of the process involves waiting.
The quality of customer service can deeply impact profits and company reputation. But good customer service is more than just a smile and a friendly tone. The process of serving clients, the ways that communication occurs between employees and customers, the way feedback is handled, and the overall customer retail experience all play a vital role as examples of good customer service in retail.
We all go shopping for different things, but a perfect day at the store probably looks pretty similar no matter what. The ideal retail experience should be quick, pleasant, and conclude with the product or service you need. That’s the dream, but reality frequently falls short of what we want it to be. Without an effective queue management service for the retail experience, long lines, blundering staff, and other inconveniences that will affect your reputation can crop up all too frequently.
Whenever we enter a business, be it anything from a coffee shop to a doctor’s office, we all want pretty much the same thing: the goods or services we came for, given to us quickly and with a positive attitude. Unfortunately, you don’t need a team of experts to tell you that countless outlets fall short of this mark. The customer journey through your front doors, up to the checkout line and out again is a vital part of any businesses’ success, so why do so many neglect this vital experience?
The entertainment industry is a booming opportunity for business owners to create a destination of fun and excitement for their customers. Too often though, customers who expect a day full of wonderful experiences get crushed by the dreaded wait in line. Lines to get into a park or event, lines to be served food and drink, and even more lines for individual attractions. The constant waiting in one place with a crowd of people can be enough to make your customers think twice about repeating the experience altogether. Luckily, there is a new technology that can greatly improve the customer experience and put your business ahead of the competition.
Every business has a way of organizing its income and the order that its customers are served in, but not all of these systems are created equal. Whether it’s a clunky filing cabinet, a time card machine that hasn’t been changed since the mid-’80s, or a point-of-sale system that just can’t keep up with the foot traffic, an appointment system that isn’t streamlined and easy to use can be just as much of an impediment to your company’s growth as any of the aforementioned relics of business past. When the apparatuses that make up your store are outdated and hard to use, everything from your employees’ morale to your personal bottom line suffers as a result.
The QLess queue manager is the future of line management. Forget about the old “take-a-number” system! This new technology will change the way your customers view waiting in line forever. To fully understand its possible applications, let’s take a look at what it is like to use as the customer. We’ll start where long lines are notorious, at the DMV.
If you struggle with employee motivation in the workplace, you’re far from alone. They say the customer is always right, but the easiest way to get a satisfied patron is to make sure they’re being assisted by a happy and motivated employee. There are a myriad of ways to make sure your workers are giving it their all, but queue management has emerged over the past few years as one of the best ways to improve employee experience. You can do all of this through the QLess queue management software.
The QLess waitlist app is the future for queue management. This software works to keep your customers satisfied, boosts employee production, and offers powerful data and analytics on your business. It’s perfect for industries like DMVs, government, healthcare, education, logistics, retail, and more.
Not a week goes by where most of us don’t have a frustrating experience dealing with the retail or service industry. Between long lines at checkout, harried or careless employees, and web pages that don’t always give correct information on the hours and services provided, any number of hassles can await you when you step through a store’s doors. And if you’re a business owner yourself, the drive to improve customer experience should be your number one priority.
The idea of eliminating the need for a line is by no means a unique one. In fact, you’d be hard-pressed to find a single person that has interacted with a crowded service that didn’t spend some of their agonizing wait time trying to scheme some way of eliminating them altogether. However, in terms of completely eliminating the idea of a line, wait, or queue time, several practical and logistic questions are raised, and they often stump those who attempt to overcome this hurdle. There has been a long and often frustrating history of archaic “wait apps” in business applications fraught with bugs, oversights, and short-term thinking.
Frustration and setback are synonymous with the DMV experience. As a child, perhaps the first time you even heard of the concept of a DMV was in reference to the overwhelming aggravation and frustration that come with the experience. As members of modern society, we are often inclined to believe that some troubles simply cannot be helped, and that several hours of waiting can just be the price that you pay to acquire something as simple as driving records.
If you own or work in a business setting that accumulates long lines and wait times, you may ask yourself, “Isn’t there a better way to manage these crazy lines?!” While the take-a-number system may have dominated the past century, we now finally have a better way. The QLess queue management business apps allow your customers to get in line virtually and wait wherever they want to until it is their turn for service. That means no more crowded waiting rooms and happy customers!
Let QLess serve your community through online appointment scheduling. This user-friendly software implements necessary changes to improve customer relations. Some of QLess’s important service industries include:
The simple mention of the DMV strikes a feeling of dread and loathing into the hearts of the most patient people, but DMV online appointment software can remedy those issues. While some DMV customers can get lucky and have their business completed that day in a timely manner, most are forced to make multiple trips and wait for hours in a crowded waiting room with other unlucky people. Even the most prepared people can get caught off guard by missing documents, causing them to have wasted time waiting in DMV only to find out they need to return later. DMV is one of the most notorious businesses for long wait times and highly unsatisfied customers. Now, we can change the entire way business is conducted with DMV online appointment scheduling.
Stress is already at the mind of students around the world. Why should universities add on to that pressure. QLess campus management solution is used to increase student satisfaction and improve the campus experience. QLess offers additional valuable benefits such as:
If you are a business that accumulates long lines and wait times, then you’ve got a problem that could be sending customers away to your competitors. People hate to wait, and when they have an option to jump ship for a shorter line, they will take it. Businesses in education, government, logistics, retail, healthcare, hotels, and many more are in a perfect position to utilize a modern queue or concierge app to quell their queue and gain an edge against their competitors. Waiting queue management software is a new technology that will soon replace ‘take-a-number’ and other antiquated systems. Success stories from businesses already using this new system are a promising example of how customers will never view standing in line the same way again.
If you run any business or organization that involves people, then you understand the importance of listening. Whether you’re a shop owner, health provider, or part of a DMV office, managing your customers’ needs and hearing what they have to say is vitally important. QLess is in the business of helping organizations improve their customers’ experience and cut operational costs by better managing customer lines. We have developed an SMS queue system that allows your company to virtualize its queues so customers can make appointments and receive messages when it’s their turn in line.
When patients visit the hospital, they have certain expectations they hope are met. They want to be listened to, shown respect, and they don’t want to wait in the waiting room for an extended period of time. Simply waiting can increase a patient’s nervousness, agitation, and frustration. Combine those ingredients with illness or injury and you have a recipe for a bad experience at your healthcare business. What if you could reduce wait times by up to 97% and raise customer satisfaction by up to 100%? Now, there is a better way to schedule hospital appointments with an online system.
There’s no bigger dread for patients than seeing a long line in the waiting room especially when they’re feeling bad. Long queues can oftentimes be the deciding factor on whether your patient chooses to use your services or search elsewhere. QLess understands the many downsides that come with long patient waiting times, so we decided to take action. Our team of experts has come together with a solution that can help you with how to reduce patient waiting time.
Businesses can lose up to $75 billion a year due to poor customer service. One of the top reasons is long waiting time in queues - or badly managed appointment schedules - that annoy customers and make them leave or not return to you. But what if you could improve customer service and make smarter appointment scheduling with your customers? Many clients may be keen to spend more money on a company that provides nice customer service. Businesses can improve their cash flow with a smart, efficient appointment scheduling management and in return, increase customers’ overall satisfaction. What is the best appointment scheduling software for small businesses? QLess appointment scheduling technology can boost customer satisfaction by up to 20%. Explore how your business can benefit from this app.
With trends changing across the globe, the need to reduce no-shows from customers - or reduce costly administrative procedures - the appointment scheduling system market has expanded. As the population in the US grows, former processes and procedures for scheduling appointments become out-of-date. Multiple industries with large customer-facing interactions are in need of outstanding technology to manage their operations better, including appointment scheduling.
The cost of waiting in queues can be tremendous for customers and small businesses. No single client enjoys losing time waiting in line at the store, in the medical center, or at the bank. And for small businesses, the cost of long waiting lines often results in unhappy customers who may abandon their purchase. Bad queue management can affect the bottom line of small businesses but can also damage their reputation if they fail to meet customer needs. As shoppers lose patience, they turn away, leaving retailers with a loss. Smart queue management and scheduling appointment can help small businesses make money or improve their operational efficiencies.
Holiday clothing stores are often crowded at the end of the year. The holiday season is coming and customers will rush to their favorite stores looking for the perfect gifts. Two things often make shoppers’ experience difficult during this exciting time of the year: waiting in lines and the endless queues.
Implementing a patient management system is critical for healthcare organizations. Waiting lines and overcrowded hospitals are areas where most hospitals can improve. Patient flows are a real issue that most hospitals struggle to cope with. Inefficient scheduling and overcrowded emergency areas make it hard for patients and healthcare professionals to provide the best service, but this problem isn’t limited to the emergency department. In clinics or doctors’ offices, scheduled appointments may suffer from bad patient flow, too. Many healthcare organizations cannot actually deal with the costs of patient flow.
Queue management in the banking industry is a critical component of good customer service. But, many banks struggle to improve customer service in this sense. In fact, the stats show that many people spend a lot of time in line while doing their banking. Banks and financial institutions tend to rely on “analog” systems such as physical queues. Yet with so many customers waiting in lines for so long, it’s easy for customers to get frustrated. A recent study that polled over retail banks in Brazil showed that, on average, 10 people queue in line, losing patience and getting angry. A queue management system in a bank could reduce the number of people waiting in these banking lines.
Restaurants are busy, crowded places. Most customers enjoy dining out at restaurants but they are often fed up with long waiting times even when they have a reservation. Sometimes, customers change their minds and switch places if a restaurant is overcrowded. Poor customer service is the number one reason that makes potential customers leave. Long-waiting lines at restaurants trigger walk-aways and don’t make your customers happy. A restaurant waitlist app could solve all of these problems and add an additional selling point to your restaurant!
Everyone has likely experienced a line that feels neverending. No matter what the situation is, the longer you wait, the more anxious, bored, frustrated, and dissatisfied you become. The average time someone spends waiting in line is five years. That’s five years of unhappy, wasted time customers can’t get back. As a business owner, you know that long, slow lines can be bad for business. Long lines drive potential customers away, irritate the ones who will stick it out, and drive profits down. Now, there is a new customer queuing system that can quell the queue.
The QLess queue management system can help a business in so many ways, from alleviating long lines and wait times, to auto scheduling appointments, marketing promotions, boosting staff productivity, and delivering important analytics. Businesses in many different industries, like government, healthcare, logistics, and education, can use QLess to improve their daily operations by using customer satisfaction reports and features. The QLess app gives customers the freedom to wait anywhere.
Bank queues can be long and slow moving, especially on paydays when people come to cash their hard earned paychecks. While long lines means business is good, they can cause negative effects. Customers can easily lose patience while waiting in long lines. When lines just keep coming, employees can get intimidated by the rush of people and make mistakes in their work.
For many businesses, scheduling appointments is a large part of the staff’s duties. Businesses like healthcare offices, dental offices, veterinarian offices, colleges, universities, government offices, and others are constantly making new appointments, rearranging appointments, and canceling appointments, all while trying to keep a back-to-back schedule without large gaps. Walk-ins, no-shows, and customers who are late to their appointments don’t make this task any easier. When multiple staff members schedule appointments, mistakes can be made. When customers are made to wait even when they had an appointment, they can get irritable. Take the stress of scheduling appointments off your employees’ list of duties with the QLess auto scheduler.
No matter how nice your waiting room is, it gets boring for customers fast. No amount of magazines, coffee, snacks and vending machines, calming music, cable TV, or WiFi can satisfy people while they wait. Even entertainment for children, like toys, books, and games, won’t hold their attention for very long. Sitting rooms can make people testy and more likely to become unsatisfied with your services. Phone queue systems change it all.
If you own a successful restaurant, there is no doubt you have had experience with long lines of hungry patrons on busy weekend nights. While you love to see so many people who love your food, you hate to see people walk away dissatisfied that the wait time was too long for them. You could focus on training your staff on how to turn tables faster and reduce the time it takes for food to make it to the customer, but there is an even easier solution that produces results fast and drives more positive customer experiences. A restaurant waiting app.
Christmas is just around the corner and retail brick-and-mortar businesses everywhere are preparing. In fact, many stores start decorating and stocking Christmas-themed items the day after Halloween. And, if you haven’t planned out your Black Friday and Christmas sales, you better get a roll on it now. People are making their lists and researching the products they want to buy online before they venture out to shop at local malls and businesses. Your employees are looking forward to, or dreading, the day you switch the store music to the Christmas station. And you’re likely preparing for extra-long Christmas shopping lines at your store.
If you run a business that frequently gets long lines of customers, you’re probably used to managing chaotic situations, irritable customers, and frustrated employees as a result. But what if there was a better way to manage your lines? Forget about queue line ropes, ‘take a number’ systems, and restaurant-style pagers. These are soon to be relics of the past. Now, we have the option of a revolutionary get in line app.
In the business world, the value of customer service is exceptionally high. It’s a commodity that directly impacts the bottom line of every company. Normally we don’t tend to think of higher education institutions as businesses. However, as universities have to deal with decreased revenues, increased enrollment, and the ever-evolving demands of the student population, it’s vital that the value of customer experience management tools be examined further.
Campus life has changed quite a bit over the past few years. From the way students register for classes, apply for financial aid, or wait in line for food at the cafeteria, there are many different ways that students experience university life.
Looking for better ways to manage and schedule your staff? Learn how to schedule retail staff and discover how queue software can transform your process from cumbersome and time-consuming, to seamless and highly efficient.
The DMV is perhaps one of the most disliked government offices in existence. Known for long lines and crowded waiting rooms at all hours of the day, citizens dread appointments with their local DMV. DMV visits generally require that citizens take off valuable hours from their jobs and other responsibilities, breeding frustration before an individual even steps into the office. In addition, DMV requirements are often unclear and confusing. Citizens have little idea about the specific documents necessary to address their concerns. They wait in lines for hours, only to be told that they’re missing crucial paperwork to complete their necessary transaction. They’re forced to leave and return another day to repeat the entire process all over again.
Why should government offices care about customer retention management? As a public service institution, governments often consider it the responsibility of the citizen to complete certain government-related tasks. Getting a new license, obtaining a permit, or paying potential bills or fines are all considered personal duties. The government may send out notices and reminders, but the idea of maintaining customers isn’t often considered a necessary component of government agencies. However, it should be.
Government offices exist in large part to deliver services to tax-paying citizens. Unfortunately, a high volume of customers, a staff of overworked employees, and systems built on outdated technology all lend to the overall ineffectiveness of government services. Instead of timely operations that meet the various needs of their citizens, government agencies are often crowded, chaotic workplaces filled with frustrated individuals.
In a technologically-advanced world, all industries are fighting to modernize their systems and keep up with a tech-savvy population. Government offices are no different. While long lines and face-to-face interactions alone used to be the norm, new technology can simplify government processes, improving experiences for citizens and employees alike. What’s more, government agencies want to be at the cutting edge of new technology. These offices have a responsibility to satisfy their citizens, one that goes beyond the normal business-client relationship. Government offices serve tax-paying citizens who expect a certain standard of service from their community organization. Unfortunately, outdated technologies and budgetary restraints often lead to general dissatisfaction among citizens.
Government offices have a responsibility to deliver efficient, effective services to their tax-paying citizens. Unfortunately, various restraints interfere with the ability to boost productivity within government agencies. Budgetary concerns are a primary hindrance in upgrading archaic systems and processes. Without any excess money to put into their services, many government officials turn their focus to simply completing tasks, rather than attempting to make any large changes to their systems. There’s a general fear that large procedural updates will ultimately be ineffective. However, relying on a task-focused system fails to take into account one crucial facet of government offices—the customer.
There are numerous ways to improve customer interaction on campus. And with innovative queue technology, many of those ways can help the flow of students, teachers, and staff to run as smoothly and efficiently as possible.
There is tremendous value in queue management when it comes to the workflow of customer visits on educational campuses. If you’re in the education field or looking to visit schools for you or someone else, it can be exceptionally valuable to have queue software in place. This software can make the visit more informative, easier to navigate, and a more positive, interactive experience overall..
Officials have been trying to figure out how to reduce customer waiting time in government offices for decades. To say it's a problem is the understatement of the year. Government employees are fully aware of the situation, but until recently, there hasn't been much they could do about it. Far too many government departments still rely on an old-fashion numbers system for seeing visitors. A citizen arrives at the office, takes a number, and waits, regardless of why the person is there. Under that system, a visitor can theoretically wait for several hours just to ask a question or to be told to bring in a certain form or specific documentation. Not only does it waste the citizen's time, but it also takes up an employee's time. Is it any wonder that some government offices don't run as efficiently as they should?
What's the biggest complaint citizens have when they need to pay a visit to a government office? They despise the wait times. The second most common complaint involves the perceived disorganization of government systems. People have grown accustomed to visiting the DMV, the town office, or the permits department and waiting for an hour or more. They're used to being told that they don't have the proper paperwork and have to come in again, wasting more of their valuable time and resources. In short, taxpayers sometimes feel disrespected, as if their time is just up for grabs. Implementing an online appointment booking system can alleviate those woes and improve the reputation of your government facility.
Thanks to digital queuing systems, there will soon be a generation of citizens and taxpayers who may never have to stand in line at the city clerk's office. They won't know the frustration of spending hours to renew their driver's license or change their title. On the flip side, soon there will also be a group of government employees who have never had to listen to community members complain about how long they have to wait, how long the line is, and how much time they're wasting. Digital queues are already changing the shape of government offices and their workflow. As more agencies update their technology, it's a safe bet that queueless systems will soon become the norm in departments all over the country.
Do you wish your office had a smarter queue platform in place? The solution isn't out of reach. There's no need to wish. You do, however, need to think about updating the systems you have in place and the technology you use. By now, you've worked in a government agency long enough to know that the taxpayers aren't happy. They feel that they deserve more from their government departments, particularly on a local level. Those are the areas of government that everyday folks deal with most often, after all. They have to license their cars, pets, and RVs. When community members visit the game warden, the city clerk, or the tax office, they need to feel confident that they'll receive efficient, friendly assistance from a knowledgeable staff that isn't impatient or overextended.
People enjoy the ability to book e Appointments online. It's convenient, they don't have to listen to hold music, and they can choose a time slot that fits with their schedule. Folks aren't used to the luxury of such freedom with their government offices. They're more accustomed to arriving at the building, taking a number behind all of the people who are already there, and waiting their turn. They can't leave to run an errand because they run the risk of losing their place in line, at which point they either have to start all over again or return to the office on a different day. What a waste of energy!
As the world evolves technologically, businesses fight to keep up with fast-paced advancements. That includes colleges and universities, which may be left in the dust if they don't adopt an electronic queuing system to deal with current and future students. Incoming coeds have grown up with technology. They know how quickly it evolves, and they adapt with it effortlessly. In general, they expect the same from the places where they choose to do business, even the business of earning a degree. In a nod to the need for mobile-compatible systems and online opportunities, many institutions of higher learning offer at least a few online classes. Some, seeing the wave of the future, offer entire degree programs online, with the exception of lab work or practical experience that needs to be done on campus or in the field.
Universities with an eye toward the future are discovering that it pays to cater to the lives of the student body rather than requiring coeds to do all the heavy lifting by conforming their schedules to fit the administration, their professors, their advisors, and practically everyone else in a position of authority on campus. Students who need to talk to a lecturer, a mentor, a librarian, or an administrator can spend more time waiting than attending class. It's even worse at the beginning and end of the semesters when students scramble to deal with financial aid and reserve their spot in required courses. Understandably, large campuses have equally large crowds and proportionally long lines, but there's no reason to force students to decide between attending a class, lecture, or lab, or holding their place in queue to find out why their financial aid is less than expected. That's why forward-thinking academic institutions are also turning to online appointment booking tools to help them organize their workflow policies and improve the way they assist the student body.
Customer waiting systems can streamline any business, including colleges and universities. Students spend much of their time waiting. They wait to visit the registrar, to talk to their professors, to meet their advisors, to reserve time in the library, and to buy their books. When are they supposed to study? How can they be productive when they're worried about getting to the financial aid office in time?
What is a business process management system for colleges? On the surface of things, it seems complicated and unrelated. You have to remember, however, that a university is a business, too. Although the main aim is to shape young minds that are ready to go out into the world, that's not always what happens. Far too many colleges are under-staffed to the detriment of both the employees and the student body. In spite of tuition rates so astronomical that more and more students are giving up the whole idea of higher education, colleges are hemorrhaging money. In seeking to improve student services, satisfaction, and their bottom line, they've reached an impasse. How can a college cater to its students, streamline the bureaucracies associated with university life, and still maintain effective policies?
A smart queue system is all a college or university requires to revolutionize its campus. Queue software eliminates wait times across the board, giving college staff and the student body the resources and time they need to get on with their already busy schedules. Students, in particular, waste too much of their day standing in line, filling out paperwork, and turning it in again. Often, campuses are under-staffed, making it difficult for university employees to assist coeds in a reasonable amount of time.
The college crisis is quickly reaching epic proportions. With some problems, such as professor shortages and soaring tuition rates, administrators are helpless to do much to help the coeds who want to attend their university. As an administrator, however, you can—and should—try to empathize with why students are so frustrated. The introduction of queue management software can go a long way toward improving the college experience for both students and employees, but you have to remain open to the possibilities.
Introducing a digital queuing system into your college network has significant advantages for every department, but no area benefits in the same way as the college bookstore. The bookstore is a notorious time-sucker. It's almost always crowded, but it's particularly rowdy near the beginning and end of each semester. Things can get busy and loud at the end of the year as students descend on the bookstore to sell back their used texts, but buying books for a new spate of courses causes much more chaos.
Schedule optimization software is the future of government offices. Businesses that deal with the public on behalf of the government are held to a higher standard. The level doesn't matter. Whether you work in a federal building, the statehouse, or hold a local city or county office, the public expects more from you. They have a point, too. As an agent of the government, in whatever capacity you serve, your job is to assist the taxpayers. That's true for the President of the United States and the local alderman. With that in mind, it's obvious that a smooth schedule is essential. The first come, first served number method of serving the people is outdated and frustrating. The people in your community aren't happy with it any longer, and you shouldn't be satisfied with it, either. There are better solutions available, beginning with QLess, which can take over your day-to-day schedule and organize it at a moment's notice.
If you work at the DMV, you already know its reputation. Certain tasks that take place at the Department of Motor Vehicles are hard to schedule with any regularity, but there are still scheduling solutions that will improve the workflow in your office. You may not be able to pinpoint how long it will take someone to complete the written exam or the driving test to receive a learner's permit or a driver's license, but there are plenty of actions that you can plan more efficiently. You may just need a bit of assistance courtesy of the QLess system. Introducing a queue management system to the office is the most effective way to organize your job. In fact, the software can even help departments that are understaffed or suffering from a lack of resources.
Government offices work at the pleasure of the taxpayers. That's a blunt way of putting it, but if your job is related to the government at all, then it's true. Whether you're a member of a sanitation crew or you’re an alderman, you work for your community. In an effort to improve their reputation among their communities, an increasing number of government offices are experimenting with customer experience management software. These trailblazing offices realizing that helping the public is the most critical aspect of their job, no matter what they offer. That job begins with customer satisfaction. If your aim is to ensure that the people who walk into your office get to enjoy an efficient, helpful experience, then you need to adopt the QLess solution.
Government offices often seek to raise customer satisfaction, but because they still rely on the same old systems that have failed the citizenry up to this point, they don't experience much improvement. You hear the grumbles from the people in your community. They complain about government-run businesses of all stripes. It brings down morale, but as a government employee, you aren't powerless. Consider making a single update that will positively affect every aspect of the workflow in your office, not to mention your standing in the community.
Military life requires duty, commitment, and teamwork. One part of the package that isn’t always promoted is all the time spent lining up. There are line ups for badges, to report for duty, to wait for news from home, and for special assignment instructions on base. One airman made use of his time by pondering while waiting in a line up for news from home. Technical Sergeant Herzog’s simple idea saved his military airbase more than one hundred-fifty thousand dollars a year.
Having a positive experience for every customer who walks in your door is more important than ever. In an ultra-competitive market, the retail industry is upping the ante and introducing bold new strategies to retain existing buyers and wave new customers through the door. One way innovators in retail are altering the scene is by using technology as a form of retail interaction manager.
You might have noticed a subtle change while waiting in line at your favorite restaurant. Or perhaps you’ve seen a more obvious shift in the way your urgent care waiting room operates. A few decades from now, the old fashioned line up as we know it could very well be extinct. What is its replacement? Algorithms and formulas calculate wait time remotely and a simple App helps customers spend their time waiting in line where they choose.
Keeping up with the times is a challenge and several rapid changes in education have further transformed the sector. From online education to an expanding level of choice, higher education establishments work hard to keep up and innovate at an expeditious pace. Serving students with often decreasing resources means getting a bit creative.
The average shopper spends a dollar a minute in a brick and mortar store. While they wait in line to pay, those extra dollars are lost as customers exit your store and sometimes even walk away with unpaid items that go back on the shelves due to overly long waits. This is not a good situation. You lose both money and future business.
Government offices at any level can and should benefit from a customer queue management system. Something has to be done to improve the stereotypical reputation of government agencies. If you work for the government, you've heard all the complaints. Furthermore, you're aware that they usually revolve around time management. From an objective perspective, it isn't hard to understand the reason that government agencies are often hours behind schedule. Most offices are not only severely understaffed, but they have no budget to speak of thanks to cuts on city, state, and federal levels. Without the resources to hire and train enough staff or to streamline office protocol, employees have to make do with what they have. Unfortunately, it isn't always enough.
In the long-term scheme of things, the QLess queue management system price is a drop in the bucket compared to what it will do for you. It's a versatile platform with a variety of benefits, which is just the beginning of its potential. The hard truth is that no one enjoys waiting in line, and when they have to, they're almost always displeased about it. Some people get downright angry. It affects the interaction between customer and employee once it finally takes place. Staff members have to stay on the defensive. They expend far too much energy trying to make things right with citizens and clients who aren't happy about waiting forever to see someone. That happens in university administration offices, government offices, banks, airport security departments, and countless other places of business. As a result, your reputation goes downhill among the people in your community.
If you want to maximize the efficiency and productivity in your government office, then you need the best queue management software available. It's the solution to the most common issues associated with government agencies, which include problems with time management, long wait times, and unprepared citizens and employees. Check the reviews for any government building, whether city, county, state, or federal. People are universally angry about endless lines and wasted trips. They complain about lacking the proper documentation for what they need and being forced to make numerous trips. It's gotten to the point where members of the community dread going to the DMV, the county clerk's office, and the permits department.
Many government offices could use an update. How about your office? Could it benefit from the QLess platform of customer flow management and queuing systems? You need to change the way you deal with your community. Taxpayers have a long-held beef with numerous agencies, especially their local government. Some of those issues are political, of course, but most come down to logistics and day-to-day business. No one particularly enjoys the numbers system anymore. There's no transparency involved in that method of service. A person arrives at the office, receives a number, and then has to sit around an indefinite length of time until they can be seen by an agent, who may or may not be the right official to see. All too often, once a citizen reaches this point, they discover that they need a document or printed form that they don't have, which means taking the documentation, leaving the office, and coming back another day to start the process again. Who has time for that? Who even has the desire to do it?
Government agencies are essential to the communities they represent, but sometimes the level of customer care and service they offer is below the expectation. To be worthy of your position, all you really need is a customer queue management system. That might seem too easy and too simple to possibly be true, but a little organization goes a long way, especially in bureaucratic environments and government offices. Everything is a bit better when the office is orderly, but it's hard to achieve a smooth workflow when you're under-staffed, over-worked, and broke. Budgetary concerns, hiring freezes, and a lack of resources are all responsible for the sub-par reputation shared by the DMV, the clerk's office, and other governmental departments.
As enrollment and tuition rates continue to increase, today’s colleges and universities are under pressure to expand and improve their campuses to meet the growing expectations of students and staff.
With budget cuts, understaffing, and a constant influx of new students, many of today’s schools are struggling to stay afloat. To make matters worse, outdated infrastructure can severely undermine staff efforts to maintain campus efficiency and optimization.
As massive institutions, colleges require robust systems of organization to sustain their operations. With thousands of students and hundreds of programs, the average college campus is built upon a complex infrastructural network that necessitates diligent planning and rigorous efficiency.
With growing student populations and limited funding, today’s schools need efficient systems of organization that streamline their operations while reducing unnecessary expenses.
In the education sector, efficiency is king. Without this crucial pillar, colleges can’t hope to sustain the massive scale of their operations. If the average day on campus involves thousands of students, hundreds of documents, and dozens of queues, efficiency is the glue holding everything together.
Today’s colleges are always facing pressures from staff and students to modernize outdated infrastructure and install newer, more efficient systems. However, due to the complexity of college infrastructure, implementing new solutions isn’t always straightforward. The process of transitioning to new software platforms can temporarily disrupt the quality and accessibility of campus services, many of which are essential for students.
Today’s colleges and universities are immensely complex systems. From admissions departments to class registration, every college is an expansive network sustained by hundreds of moving parts. As a result, efficiency is crucial. In the coming decade, colleges that do not adopt virtual queue systems are in danger of disappearing.
Work queue management is a tech-savvy upgrade for any office setting, but government offices will find it especially helpful. From city hall to the Department of Motor Vehicles, government agencies are frequently on the receiving end of complaints by citizens who have no patience for time-consuming waits, disorganized processes, and crowded waiting areas. As taxpayers, the community members who come to you for aid and assistance feel entitled to high-quality service. Their expectations make sense. They pay for the local Parks and Rec service, as well as the building inspector and the county clerk. It's not an exaggeration to say that citizens deserve an impeccable level of customer service from the government agencies in their area.
As technology evolves at break-neck speeds, our world continues to grow alongside it. And although keeping up with the latest technological innovations is challenging, one thing is clear: technology breeds efficiency. By integrating contemporary digital solutions into their infrastructure, various institutions and organizations have been able to increase productivity, reduce expenses, and streamline their operations like never before.
Introducing queue software to a government agency is the first step in changing the way citizens think about the government. In an industry that has perhaps earned its reputation for inefficiency in terms of day-to-day processes and customer satisfaction, any improvement helps. A queueless system tackles every major issue that citizens have with government offices. Slow wait times, clogged lines and waiting areas, confusion, and frustration melt away as soon as you implement an efficient system that relies on communication, documentation, and transparency.
What's your workday like, in general? In far too many government offices, the day consists of impatient visitors, frustrating appointments, and acting as a referee while trying to appease citizens who are over it. No matter what your government agency, you can utilize queue solutions to start seeing a difference today. Whether you aim to decrease the amount of time a citizen has to wait or to streamline the start-to-finish process of assisting members of your community, implementing a system that eliminates the need for physical lines is an efficient, helpful upgrade. If you still rely on the old take-a-number system, it's high time to update the way your agency does business.
It may be hard to believe that something as simple as a web-based queue management system can change the structure and flow of your government office or organization, but it's true. You may have to see it to believe it, and that's perfectly fine. QLess happily offers demos of its queue platforms and management systems. The first step to accepting the line management options of the future is to become familiar with what it means to go queueless. For government offices, you have the opportunity to transform the very environment of your office. That, in turn, will improve the attitudes of the employees who work in your organization and the citizens you serve.
The Department of Motor Vehicles has a reputation that's basically become a punchline for jokes. Of all the government offices, the DMV queue has earned the department a rep for ridiculously long wait times, clogged lines, and impatient
Crowded lines are everywhere. People queue up at the bank. They clog the waiting rooms at the doctor's office, the DMV, and the city courthouse. They disrupt students trying to register for classes. Long-anticipated sales and other events become a nightmare due to impatient groups of people rushing to get where they want to go. The solution is a crowd queue system that can organize all of the chaos. QLess offers a platform that can benefit any business, office, or organization that relies on appointments, even if it's only on a case-by-case basis. For example, picture an organized Apple store the morning a new iPhone debuts. Imagine a registrar's office that isn't backed up for hours, preventing students from signing up for their classes.
The digital age has fundamentally changed what students expect from their learning environment. Having grown alongside modern technology that emphasizes digital solutions, today’s students applaud systems that rewire and streamline mundane tasks like course selection and assignment submissions.