Earlier today, Charles Marrelli, Director of Experience Design at QLess, was a guest on the Colin McEnroe Show to discuss our solution to the problem of waiting in line. He was joined by a panel including Dr. Ken Chelst, professor of Operations Research at Wayne State University; Sara Frias, Marketing Director at Lake Compounce; and Melody Curry, Commissioner of the Connecticut DMV. Dr. Chelst, a foremost authority on queuing theory, said that QLess "sounds like a brilliant strategy".
The entire show is freely available for download or streaming on yourpublicmedia.org. Charles joins the discussion at the 22-minute mark. Check it out!