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The QLess Blog

"This is the BEST thing since sliced bread"

Apr 30 By Tim McCune | Categories: Government

Johnson County's DMV is closing their offices for a week starting tomorrow, so there's a rush on their two offices today. As I write this, they have 925 customers waiting in their virtual queues for service. The lobby at each office can accommodate abut 120 people. Imagine, for a moment, if Johnson County did not offer QLess service, to allow customers to use their cell phone to manage their spot in line. Imagine how crowded both offices would be. Imagine yourself crowded into a standing-room-only environment, waiting for 4 hours for service. Then imagine that someone at Johnson County asked you for feedback on your waiting experience. Ok, now you have your non-QLess base-line. :) QLess sent each customer that queued by phone at Johnson County today the following SMS once they were done with their transaction:

"We hope you enjoyed using our QLess service to avoid standing in line. Please text us back & let us know about your waiting experience! Thanks! http://qless.com"

Here are their replies:

  • Awesome! I'll definitely use this feature again, thank you!
  • That was awesome. I love the Qless service.did not have to come and Lineup for hours.
  • Quick and painless
  • Excellent!
  • Actually a very cool service thank you!!
  • Awesome new system!
  • Awesome!
  • was so nice to walk in & a few minutes later, walk out. Thanks again
  • I really, really appreciated using your QLess service. I called about every 30 minutes to check & see how many people were in front of me.
  • so much better
  • This was really time saving.
  • Fantastic system
  • Enjoyed the updates..was able to work and come back
  • was able to take my young son with me and didnt have to stand and wait stressfully
  • Thanks! Went good
  • fantastic nice to see a system that works the way it should
  • Much more convenoient-thankyou
  • Fantastic experience! Least painful trip I've ever had to the dmv!
  • It's brilliant. The system was fantastic, worked beautifully and my wait was minimal. Thanks!
  • It was very nice not to have to wait in line
  • Awesome!!
  • Absolutely fantastic! JoCo rocks!
  • Loved it! Thanks
  • THAT was AWESOME!!!!!! The best DMV experience ever
  • This is the best service ever. Thank you
  • I Like the system. Was able to paint a bedroom during the time I would have been in line!
  • Much more convenient
  • It was much better then waiting in line.
  • Good idea
  • Love it
  • loved it
  • Yes your timing was within 5 minutes of being correct thank you for the organization
  • I think your service is one of the most innovative since the 1920's, besides computers & cell phones. And it looks like almost everyone there was using it too. Thanks so much!
  • That was fantastic!!! I love this system!!! Hahahahaha
  • Fantastic system! Unbelievably good experience!
  • It was awsome. First time user.
  • It was much easier being able to leave without losing my place in line. Much more convenient and I really like being able to check my waiting time on my phone. Thank you!
  • Outstanding system :-)
  • Awesome
  • Loved using this service...perfect!
  • It worked well.
  • Best thing the state did to save peoples time
  • It was awesomely simple! Thanks!
  • This was the best system I've seen. It was very easy to use and very efficient. I plan on recommending to others and continuing to use for my own needs.
  • Walked right in and up to the window, right past the line and the lobby-full of people . No wait!
  • Best system ever invented. My only suggesting would be to make this system prominent on the DMV website!
  • Thank you this was much better.
  • Brilliant !
  • Fantastic!
  • Wonderful!
  • Outstanding. Thanks for using technology to make my life easier
  • Not bad...thanks for the updates
  • Thanks. Ran errands and even went home and set the table for my dinner party tonite!
  • Awesome but please don't move, change systems and refurbish the building all in the same year!
  • Was awesome! Thanks.
  • It was very efficient!
  • Wonderful system. It made my tag renewal process painless.
  • Very good I'm really Lovett
  • Good system, I was able to leave have breakfast and return on time with the updates, thanks.
  • The experience went well. Thanks
  • Makes it a much easier process
  • I am happy
  • Very efficient! Thank you
  • Outstanding! Enjoyed the whole experience!
  • Good
  • Much better system
  • Excellent service! Saved me 2 hrs of waiting!!
  • Outstanding. So glad you have this system in place
  • I walk in, wait maybe 5 minutes and I'm done. it's awesome!
  • Everything went smoothly. Thanks for not making me stand in line.
  • That was get. Called my number the second I stepped in the door.
  • Was painless! Thank you much!
  • This is SO much better than waiting in line! Especially since the crowds were heavy from the anticipation of the DMV closing for a week or two. Thanks!
  • It was good
  • Effective system. No problems
  • Loved the experience arrived aboutg 5 mins before my slotted time this is a terrific system
  • Cool
  • Very pleasant! My clerk was extraordinary!!! Thanks
  • I LOVE this service!!!
  • Very easy. Very convenient. Made my wait much shorter and service went smoothly.
  • It was the best ! Better than sex !
  • Awesome! Thank you!
  • It was the first time I had done it this way and all went very well. Thanks for such a nice system!
  • Excellent customer service! The representatives were friendly and personable while helping each customer.
  • Excellent service. I waited only 10 minutes at the DMV!
  • You're service is so helpful it's incredible! I couldn't keep a grin off my face as I walked past hundreds, straight to the window, and was out in 5 minutes max. QLess is the only way to go!
  • AWSOME! A real tIme saver. Spared me a lot of stress & aggravation. THANKS!
  • awesome. the least time I have ever spent at the dmv
  • Amazing I was in the DMV a total of 5mins!!!!
  • It was short thx
  • Awesome
  • Done in 20 min just as promised
  • This is the BEST thing since sliced bread!!!
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