DPS Mega Centers in Texas Go QLess: Mobile Queue Management Launched to Reduce Driver License Lines

Beginning with Pflugerville, Driver License Mega Centers serve citizens with the first and only cross-industry, integrated Mobile Queue Management platform.
LOS ANGELES, CA – October 30, 2012 – QLess, Inc. is proud to announce that it has been selected to provide its patent-pending Mobile Queue Management platform for several new driver license mega centers being opened by the Texas Department of Public Safety. The first mega center opens its doors in Pflugerville on Tuesday, October 30, 2012.

“QLess DMVs have been winning national awards for years and saving citizens decades of waiting in line. The Texas DPS is now taking that to a whole new scale, and will enable DPS employees to more efficiently serve their customers, while improving customer convenience, which is a top priority for the department,” said QLess CEO, Dr. Alex Bäcker.

Get in Line

DPS mega centers will leverage the QLess technology platform to help DPS employees more quickly and effectively serve customers at these driver license offices. The Mobile Queue Management system will offer customers the convenient option to “get in line” without going to the office. Customers will join the virtual line online or via any phone. QLess will also provide customers interactive options allowing them to make adjustments to their place in line – for instance, if they are running late, they can push themselves back in line. Walk-in customers will use the self-service check-in kiosks and will have the option of returning later, closer to the time they will get served, notified by QLess via text or phone call as their turn approaches. This level of interactivity is unique to QLess, and allows for an unrivaled customer experience, effectively giving customers back lost time.

“We are committed to ensuring Texas driver license customers have a quick and efficient visit to our offices, and using the QLess system will give our mega centers the technology needed to take a major step in advancing our goals of providing effective and efficient service to our customers,” said DPS Director Steven McCraw.

In order to deliver a seamless experience for both staff and citizens, QLess worked in close partnership with DPS officials throughout the entire setup process. The result will be a Mobile Queue Management experience that is convenient for both the Texas citizen and for DPS staff.

With the announcement, QLess continues to advance towards its vision of liberating people from the act of waiting in line. Texas is in good company, with QLess locations in California, Oregon, Nevada, Arizona, Colorado, Illinois, Kansas, Missouri, Kentucky, Ohio, Mississippi, Tennessee, New Hampshire, North Carolina, Florida, New York, New Jersey, Connecticut and Massachusetts, as well as around the world, from Barcelona to Winnipeg and British Columbia to Melbourne and Vienna.

The Pflugerville announcement further solidifies QLess as the world’s premier provider of Mobile Queue Management and Mobile CRM. The QLess Mobile Queue Management platform is unique in many ways, not the least of which is that it works in any industry where people wait in a queue, allowing for rich ecosystem experiences when QLess merchants are in close proximity to one another. QLess can also be localized to operate in any geography and in any language, including English, Spanish, Portuguese, Chinese, German, French, Catalan, Dutch, and Arabic.

In addition to enjoying increased customer satisfaction, QLess customers gain access to an entire suite of QLess Analytics tools, which allow for rich data capture and analysis of customer and staff metrics unavailable anywhere else.

About QLess

QLess is dedicated to letting people live more and wait less. QLess Mobile Wait Management dramatically reduces waiting in line or on hold by letting people join a mobile queue from their phones, roam freely and get notified as their turn approaches. QLess also notifies hotel guests when their room is ready for check-in. QLess is the first true mobile CRM and boasts a powerful analytics & SMS surveys suite for brick-and-mortar merchants. QLess serves retail, government, education, hospitality, healthcare and everywhere people wait, and has saved millions of users well over a century of waiting. Customers include T-Mobile, Vodafone, the largest college districts in the nation, Rolex/Tourneau, DMVs and leading healthcare providers such as the Cleveland Clinic.

More information on Texas DPS: Texas Department of Public Safety Website