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The QLess Blog

Mobile Queuing Solutions for Your Staff and Your Customer

Oct 24 By leysi.rotellini | Categories: Retail

Mobile queuing solutions allow customers to avoid physical lines and get on with their lives so they can take care of other errands while checking on their place in “line” via updates using their smart phones on the go. Implementing these solutions leads to time saved not only for customers, but for staff.

Staff that are freed from the stress of managing lines full of frustrated customers can spend more time focusing on their jobs, getting priorities addressed and can better manage the expectations of customers.

Physical queues don’t have to be a part of daily life. Turn a problem into an opportunity that allows customers to wait without sacrificing their time by giving regular updates and accurate wait forecasts right in the palm of their hands. Happy customers let you serve more people using fewer resources.

Mobile queuing solutions make lines of customers virtually nonexistent and reduces the number of servers required to manage them. A queue system can easily create and manage virtual “lines” as needed to balance the distribution of service representatives or clerks based upon the needs of the customers.

Queueless applications can accommodate virtually every sector and are perfect for streamlining a plethora of businesses including banks, airlines, restaurants, amusement parks, colleges and government offices.

The mobile queue solutions are important for business

Queuing solutions directly affect customer service perception, the costs of providing service, and physical lines which lead to a loss of money. Poor queue management can lead to over staffing or lack of service, and the way queues are managed and run means gain or loss for a business.

Managing customer expectations, managing communications

Queue systems are becoming essential for any organization that manages people and lines on a daily basis. Virtual queues can lead to the retention and growth of a business and effective customer centered strategies that emphasize customer satisfaction through engagement using texts, one of the most powerful and widespread mediums of communication today. At the very least, organizations with mobile queuing alleviate congestion and enhance the flow of customers, optimizing the number of customers served.

Why go queueless?

  • Queue systems are effective tools in managing customer flow
  • Traditional queue systems consist of waiting for a number to be called
  • Queue systems that integrate text messaging create virtual waiting lines where customers can use their cell phones to stay apprised of their position in line without actually physically standing in line
  • Customers receive a text notification when it’s their turn.
  • Today’s digital queue systems should integrate text, digital displays and self-serve kiosks
  • Increase customer satisfaction while increasing customer flow using mobile queue management systems

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