Hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year – you will gain insights to create a great citizen experience and get a closer look at technology that will make you a hero – both at your office and with your citizens.
As an expert in government procurement, Alex works closely with agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.
You will discover:
1. How to use queue management workflows to eliminate long lines and reduce citizen complaints
2. How to use surveys and data to maximize efficiencies
3. How to lower operational costs
4. How to reduce no-shows
5. How to boost staff productivity and improve morale
Who should watch: government office leaders with a passion for improving the status quo.