The QLess Blog

Long checkout lines == lost sales

May 23 By tim.mccune | Categories: Retail

A new study conducted on behalf of Capital One finds that, when faced with a long checkout line, 24% of consumers say that they abandon their purchases, and walk out of the store. Capital One is trying to promote their PayPass product, to reduce the transaction time at checkout. But rather than hurrying customers through the checkout process, why not let them continue shopping while they're waiting to checkout, instead of standing in an infuriating line?

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Famous Barney’s Beanery in Santa Monica’s 3rd Street Promenade Goes QLess

May 09 By Alex Bäcker | Categories: Other Industries

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Jed Fonner calls QLess brilliant

May 08 By Alex Bäcker | Categories: Announcements

Read Jed's post here.

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An almost-perfect trip to Disneyland

May 04 By tim.mccune | Categories: Other Industries

Sarah Barnes from Austin writes about their family trip to Disneyland, where an almost-perfect day was marred by two unfortunate (and unnecessary) problems. First, her daughter Meredith, who has special needs, had a lot of trouble standing in Disney's famously-long lines, becoming anxious to the point of tears. Second, when requesting a special pass from the park, to help them avoid the lines, she was forced to justify Meredith's need for it to the park staff, by explaining her condition in agonizing detail. Of course, once she convinced them, she found that the "special pass" wouldn't actually help them avoid the lines.

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