The QLess Blog

Complaints from having people waiting at the DMV causes staff to be 31% to 76% less efficient

Jun 27 By Alex Bäcker | Categories: Government

We just conducted a thorough data analysis to look into whether not having people waiting in a waiting room for service relaxes DMV staff and makes them less efficient, or more. It turns out that QLess has reduced the average transaction duration at QLess DMVs throughout Kansas. The decreased stress on staff from facing happier customers rather than people tired from standing in line seems to have a dramatic improvement on productivity. Since launching QLess, each of the QLess offices average transaction durations has gone down, from 31% for Andover to 76% for Wichita.

Read More

QLess Load Balancing reduces peak wait times by equalizing wait times across locations

Jun 27 By Alex Bäcker | Categories: Government

If demand was evenly spaced across time and space, and assuming that every customer eventually gets served --not always true as our data shows that up to 50% of potential customers leave during their wait for service--, there would be no wait times. Yet demand inhomogeneities mean that wait times can be hugely different across locations, creating long waits at one while others are empty. QLess provides a simple solution for this by alerting your customers of real-time wait times at each of your locations, increasing demand for lower wait locations while reducing demand for higher wait ones, thereby smoothing demand across supply. The effect of this load balancing was staggering at Johnson County's two QLess locations: the month that QLess launched, average wait time at one location was 250% that of the other location's. By the next month, both wait times were within 1% of each other!

Read More

Subscribe to Email Updates

New Call-to-action