The QLess Blog

QLess and The Next Generation (Part II)

Sep 26 By Qless Admin | Categories: Insights

Generation Y has a different mindset than previous consumers. Compared to the blind consumerism of the 80’s, young people today are product savvy.

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QLess and The Next Generation

Sep 24 By Qless Admin | Categories: Insights

Generation Y is changing everything. Born roughly between 1978 and 1994, my generation grew up online. Those of us born after the 80’s can’t remember a world without the Internet or cell phones.

Not too long ago, as Generation Y began entering the workforce, older employers were hesitant. This group of young people seemed unable to focus, addicted to our smart phones, overly casual, and uncommitted.

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OC Register Spotlights Fullerton College’s use of QLess, Inc.

Sep 19 By leysi.rotellini | Categories: Education

As the school year is starting to ramp up, Fullerton College has begun to use QLess, the world’s first mobile queuing services, again to help students stand not in physical line, but virtual and mobile lines. This allows students the freedom to socialize and go about campus on their own time with their spot held in line.

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QLess Helps Businesses Understanding the Relationship Between Customer Experience and Revenue Growth (II)

Sep 12 By leysi.rotellini | Categories: Industry News

As we mentioned in our last article, having to wait a long time in a queue has an enormous negative effect on customer satisfaction and therefore can also debilitate revenue growth.

Waiting in line is frustrating.

Given that access to information is available from anywhere in the world in the palm of one’s hand, how organizations address their queues and lines can determine their longevity and if they will operate efficiently.

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QLess Helps Businesses Understand the Relationship Between Customer Experience and Revenue Growth (Part I)

Sep 10 By leysi.rotellini | Categories: Industry News

Through analytics provided from the QLess services, it has been determined there is a clear relationship between positive customer experience and revenue growth, referrals, return visits and customers’ experiences when dealing with something seemingly as simple as physical waiting rooms and lines for service.

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