There is an undeniable shift in healthcare. Today’s “on-demand” economy has fundamentally changed the way we deliver patient care.
In this new era of competitive advantage, patient satisfaction is set by high expectations. When expectations are not met, retention rates decline.
With technology empowering patients, a winning strategy includes consistent, personalized, and high-value experiences.
QLess has been recognized with another top-shelf award in the struggle against lifelong line-waiting. I’m referring, of course, to our latest Gold Stevie Award for stellar consumer services at the 16th annual American Business Awards.
This past winter was an absolute disaster for Americans who had to get on airplanes. A January storm grounded nearly 2,000 flights and more than 5,000 more were delayed. A month later a nor'easter caused more than 2,500 planes to remain on the ground – including half of the flights scheduled to depart from Newark, one of the country’s busiest airports. In total, tens of thousands of flights were delayed by bad weather, leaving hundreds of thousands of passengers stuck in airports wondering how (or if) they would reach their destinations.
And every single one of those people had to get in a line to get even the most basic information.
