The QLess Blog

Alex Bäcker

Alex is founder and CEO of QLess and serves on the California Institute of Technology Information Sciences and Technology Board of Advisors. He holds a degree in Biology and Economics from MIT and an M.S. and Ph.D. in Computation and Neural Systems and Biology from Caltech.

Recent Posts

Putting It in Perspective: 100 Million Customers Served, More Time Saved from Waiting in Line Than All of Recorded History

Oct 16 By Alex Bäcker | Categories: Insights, Announcements


We recently announced a major milestone here at QLess: Our customer interaction management platform has saved more than 100 million customers over 5700 years’ time waiting in line. To put in perspective just how long that is, imagine what an individual could have done instead of queuing for 5763 years. If you’d started queuing 5700 years ago, you would have missed out on seeing the Great Pyramids of Giza built, worshipping at Stonehenge, and traveling along the original iteration of the Great Wall of China... with hundreds of years to spare in between. Someone who began queuing 5763 years ago would have been waiting since 3746 BC – Hammurabi didn’t even pen his famous law code until the 18th century BC. And I get frustrated just waiting in line at the grocery store!

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7 Reasons It's the End of Apple as We Know It

Mar 13 By Alex Bäcker | Categories: Insights, Retail

Apple hit a new market cap record this month. Valued at over 732 billion dollars, it's the most valuable company in the known universe. So you'd be forgiven for thinking the future of Apple is bright. But unless big changes are made, Apple's past will shine brighter than its future. 

Look, I'm no anti-Apple boy. I am writing this on a MacBook Air, while my iPhone 7 sits nearby. I lost too many iPads to keep track of, and frankly haven't bothered to replace the last one. I've even been paid by Apple.

Yet the signs are all too clear that Apple is no longer the innovation powerhouse and meticulous perfectionist it was under Steve Jobs.

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The Tyranny of Voting Queues

Nov 07 By Alex Bäcker | Categories: Insights, Government

Picture a line of frustrated and footsore citizens stretching around a city block on a cold autumn evening. Some people see that line and head home, realizing they can’t afford to wait hours just for a chance to vote and let the government hear their voice.

This is not a scene from some former Soviet dictatorship, but a look forward at the upcoming United States Presidential election. The choice that America makes this coming November is an important one, yet some of the citizens making it will spend hours waiting their turn to vote. 

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