<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=213971&amp;fmt=gif">

The QLess Blog

Alex Bäcker

Alex is founder and CEO of QLess and serves on the California Institute of Technology Information Sciences and Technology Board of Advisors. He holds a degree in Biology and Economics from MIT and an M.S. and Ph.D. in Computation and Neural Systems and Biology from Caltech.

Recent Posts

How Queue Management Can Solve Painful Pre-Order App Experiences

May 29 By Alex Bäcker | Categories: Insights, Retail

It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door opens and you watch with incredulity as some newcomer walks in, strolls straight up to the the counter and gets served immediately. Sounds unfair right? 

If you’re the operator of one of the many businesses that now offers online and mobile pre-orders, you should know that this is how many of your customers could be feeling right now. 

Pre-ordering apps have quickly become popular in food and coffee establishments, but the roll-out hasn’t been totally smooth. 

Read More

QLess Wins Big at the 16th Annual American Business Awards

May 22 By Alex Bäcker | Categories: Announcements

QLess has been recognized with another top-shelf award in the struggle against lifelong line-waiting. I’m referring, of course, to our latest Gold Stevie Award for stellar consumer services at the 16th annual American Business Awards.

Read More

No Flight? No Problem.

May 14 By Alex Bäcker | Categories: Government, Other Industries

 This past winter was an absolute disaster for Americans who had to get on airplanes. A January storm grounded nearly 2,000 flights and more than 5,000 more were delayed. A month later a nor'easter caused more than 2,500 planes to remain on the ground – including half of the flights scheduled to depart from Newark, one of the country’s busiest airports. In total, tens of thousands of flights were delayed by bad weather, leaving hundreds of thousands of passengers stuck in airports wondering how (or if) they would reach their destinations.

And every single one of those people had to get in a line to get even the most basic information.

Read More
New Call-to-action