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The QLess Blog

Qless Admin

Recent Posts

Customer Experience Management Software and Government Offices

Jul 04 By Qless Admin

Government offices work at the pleasure of the taxpayers. That's a blunt way of putting it, but if your job is related to the government at all, then it's true. Whether you're a member of a sanitation crew or you’re an alderman, you work for your community. In an effort to improve their reputation among their communities, an increasing number of government offices are experimenting with customer experience management software. These trailblazing offices realizing that helping the public is the most critical aspect of their job, no matter what they offer. That job begins with customer satisfaction. If your aim is to ensure that the people who walk into your office get to enjoy an efficient, helpful experience, then you need to adopt the QLess solution.

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Raise Customer Satisfaction at Government Offices with Queue Software

Jul 02 By Qless Admin

Government offices often seek to raise customer satisfaction, but because they still rely on the same old systems that have failed the citizenry up to this point, they don't experience much improvement. You hear the grumbles from the people in your community. They complain about government-run businesses of all stripes. It brings down morale, but as a government employee, you aren't powerless. Consider making a single update that will positively affect every aspect of the workflow in your office, not to mention your standing in the community.

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Customer Queue Management for Government Offices

May 31 By Qless Admin

Government offices at any level can and should benefit from a customer queue management system. Something has to be done to improve the stereotypical reputation of government agencies. If you work for the government, you've heard all the complaints. Furthermore, you're aware that they usually revolve around time management. From an objective perspective, it isn't hard to understand the reason that government agencies are often hours behind schedule. Most offices are not only severely understaffed, but they have no budget to speak of thanks to cuts on city, state, and federal levels. Without the resources to hire and train enough staff or to streamline office protocol, employees have to make do with what they have. Unfortunately, it isn't always enough.

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