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The QLess Blog

Tim McCune

Tim McCune is on a mission to help people stop waiting in line.

Recent Posts

How does QLess Support compare?

Feb 10 By Tim McCune | Categories: Announcements

Hello world! It's been a while since I posted on our blog. We've been pretty busy cranking out new features for you, and building a world-class support organization. But I wanted to share some thoughts about QLess Support with you today.

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"This is the BEST thing since sliced bread"

Apr 30 By Tim McCune | Categories: Government

Johnson County's DMV is closing their offices for a week starting tomorrow, so there's a rush on their two offices today. As I write this, they have 925 customers waiting in their virtual queues for service. The lobby at each office can accommodate abut 120 people. Imagine, for a moment, if Johnson County did not offer QLess service, to allow customers to use their cell phone to manage their spot in line. Imagine how crowded both offices would be. Imagine yourself crowded into a standing-room-only environment, waiting for 4 hours for service. Then imagine that someone at Johnson County asked you for feedback on your waiting experience. Ok, now you have your non-QLess base-line. :) QLess sent each customer that queued by phone at Johnson County today the following SMS once they were done with their transaction:

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"Love the system. I don't know how we did without it before"

Apr 13 By Tim McCune | Categories: Government

Check out this great customer feedback from QLess users at the Johnson County DMV.

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