As a customer yourself, have you ever walked into a store, seen dozens of people waiting in line, and immediately walked right back out? Even the sight of a long line can turn your customers away from purchasing items in your store. Time is a precious thing when you have a full schedule, and not everyone has hours to spend shopping. The solution is modern technology that disperses lines and reduces customers’ wait times. QLess’ queue management app keeps customers from waiting in a queue, when they could be continuing to shop.
How QLess Works in Retail
The QLess app utilizes software that works with all major web browsers and your customers’ cell phones. There is no hardware required, though some stores may choose to use additional kiosks and tablets for their customers’ convenience. When a customer decides to shop at your store, they can join the virtual queue for check-out or other services by using the company’s website, an app on their phone, or onsite kiosks. The system sends text or voice message alerts directly to their cell phones, letting them know their place in line. It even asks if they need more time. Instead of starting them at the back of the line when additional time is requested, it simply pushes them back a little bit in the waiting queue. When it’s their turn for service, the app directs them to the correct location.
We Serve Many Retail Businesses
A queue app that cuts out waiting in line can be applied to so many different types of retail businesses. From high volume service stores like cell phone companies, print and copy centers, electronics stores, big box grocery stores, and beauty salons, to more specialized stores like jewelers, car dealerships, shooting ranges, and high-end clothing and shoe stores, QLess can easily manage large queues and schedule appointments. Some of our best business success stories with the QLess system are based in retail settings. If your business draws in lines and queue waiting times, QLess can help give your customers a better experience.
Enhancing Customer Satisfaction
When your customers are happy, they return to your store and tell others about their positive experience. This gives your business a huge edge over the competition with good online reviews and word-of-mouth exposure to new potential customers. When you use the QLess app, it’s easy for business owners to see an increase in customer satisfaction using surveys that are sent to customers’ cell phones directly after service is completed. These surveys gain a much higher completion rate than those distributed by email or mail.
Aside from collecting this customer feedback, the app lets you record other pertinent metrics and data that can be used to improve operations and create custom-tailored promotions. These features also let you send notifications about current promos to your customers who are waiting in the virtual queue.