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The QLess Blog

Implementing Queue Management Systems in Post Secondary Schools: Everything to Know

Jun 19 By Qless Admin | Categories: Education, COVID-19 Solutions

classroomThroughout the pandemic, people have been relying on technology to improve health and safety, and to implement social distancing rules. But with so many technology options available, it can be hard to understand what is best for your school. Even harder than that is getting executive buy-in for something new. If you’re looking for student management software for colleges and universities that can help improve health, safety and efficiency, a queue management system may be the way to go. Below, we’ve outlined what you need to know when deciding to implement a queue management system or appointment scheduling software for higher education.

1. Setup is easy

Implementing a new technology can seem overwhelming, especially if you aren’t very tech-savvy yourself. This can cause a lot of organizations to fall behind by failing to modernize. But, as students become used to having technology-enabled options, schools need to adopt new systems, especially ones that make their lives, and the lives of their students, easier.

With QLess queue management systems, setup can be quick and easy. We’ve had colleges implement their student management software within four days, and immediately understand how to use the queue management technology. We also have a great customer service and IT team, ready to help with any need that arises. As the fall semester looms closer, it could be a great time to experiment with a technology that will help student services be more efficient.

2. It can be used virtually anywhere

With so many unknowns in the world today, many colleges and universities may still be unsure as to how they will be opening in the fall. Some are looking at continuing virtually, in anticipation of a second wave of the virus. Some are opening up fully, ready to start classes with new health and safety guidelines. Luckily, whatever their plans for the upcoming semester, there are queue management options and student management software for colleges and universities available to handle potential challenges.

September is one of the busiest periods of time for colleges and universities. There are new students navigating the campus, financial concerns, and people trying to enroll in their desired classes. For campuses that are planning on physically reopening, keeping staff and students safe during this busy time can seem overwhelming. Implementing appointment scheduling software for higher education like virtual call-back queues can help schools manage social distancing requirements. With this option, students can join a queue on their phone or other device, receive notifications about wait times, and get a call when an advisor is ready to see them. By integrating this with FlexAppointments, schools can balance walk-in appointments with booked appointments. This helps to reduce wait-times, eliminate crowded waiting rooms and significantly reduce touchpoints, keeping everyone safe.

For student services that will remain virtual, QLess offers phone and video call-back queues. Similar to the virtual queue system, students will call, or conference in, to a line, receive information on wait times, and receive a call back when an advisor is ready to speak with them. This student management software for colleges allows students to be helped efficiently, no matter how they are interacting with student services.

3. It improves student satisfaction

When you think about the DMV, what pops into your head? Long lines and frustration, right? Well, colleges’ student services are just as notorious for tedious lines and wait times. Imagine being a student, balancing schoolwork, classes and a social life. The last thing you want to do is stand and wait for an hour to change a class, talk to an academic advisor or get financial aid. 

With queue management systems, students can virtually enter lines, then continue on with their lives until it’s their time to speak with an advisor. They can grab lunch, study or go to a class, all while “waiting” in line. With the addition of FlexAppointments, walk-in appointments will seamlessly integrate with booked appointments. This type of student management software for colleges reduces the wait time for those who have booked appointments, while still allowing students the opportunity to walk in for appointments. This means that students have many efficient options to help them be served. It also helps reduce downtime for advisors, which can help reduce costs.

Schools that have implemented queue management systems have seen fewer complaints from students about wait times, as it reduces those times by up to 97 percent. Less time spent waiting means more time spent being productive. And more time being productive can make students happier in the long run. 

If you’re looking for a way to make the next semester easier, a queue management system is a great place to start. No matter what your student services look like, there will be an option available to suit your needs. 

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