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The QLess Blog

Waiting in Line? How a Mobile Queue Gives Back Time

Apr 25 By Amy Deavoll | Categories: Insights

The population of the world is increasing at an extremely fast pace.  No matter where you go or what you plan on doing, you will have to wait in line somewhere along the way – from a busy restaurant to your local airport, waiting in line has become a part of the process. Almost everyone is forced to wait in long queues, either on the phone or in a physical line.

Time management has become increasingly important and our patience has become (not surprisingly) extremely sensitive. A virtual queue management system doesn’t only save time, but rather it creates time, resulting in a productive relationship between the consumer and the business.

Know Your Number in a Queue

When you call or visit a corporate office, you will probably be placed in a queue and most of the time you have no idea how long you are going to have to wait. A virtual queue management system will tell you that what your number is in a particular queue and how much time is left until your turn will come up. For example, if you visit your local DMV and there is a line out the door, instead of physically waiting in line you can leave and create time for yourself that traditionally was impossible. Now instead of waiting in that treacherous line at the DMV, you can leave and run other errands while being informed via text message where you virtually stand in line.

Get a Notification Before Your Turn

Have you ever gotten out of line and immediately regretted losing your place? If you have a queuing system in place, this will not be the case. Instead customers remain in line even if they go the to restroom or run an errand.

Here's how it works:
The customer will receive several notifications, either through text or voice message 30, 15, or 5 minutes prior to their turn in line. Not only will they stay informed about their place in line, but in case they forget, the system also works as a reminder. The option of joining a mobile queue will be whole-hearted embraced by your customers – enough to delight them to refer others to your business for providing such a great customer experience.  And if your customers are present inside your office, they can also see information about their turn on monitor screens, which are part of the mobile queue management system. In order for your customers to save time, all they need to do is keep an eye on the screen, to see how long their expected wait time is (and then they can make an important phone calls, or grab a coffee in the meantime).

Key Takeaway

Mobile queuing technology is not only helping customers, but also businesses seeking to deliver an exceptional customer experience. Save time for your customers today with the help of a virtual queue management system!  

Download this eBook for 12 additional tips to satisfy your customers while they wait! 

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