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The QLess Blog

Our Queue System Is About to Thin Your Crowded Lines for Good

Apr 10 By Qless Admin

group of people standing in line

Crowded lines are everywhere. People queue up at the bank. They clog the waiting rooms at the doctor's office, the DMV, and the city courthouse. They disrupt students trying to register for classes. Long-anticipated sales and other events become a nightmare due to impatient groups of people rushing to get where they want to go. The solution is a crowd queue system that can organize all of the chaos. QLess offers a platform that can benefit any business, office, or organization that relies on appointments, even if it's only on a case-by-case basis. For example, picture an organized Apple store the morning a new iPhone debuts. Imagine a registrar's office that isn't backed up for hours, preventing students from signing up for their classes.

In keeping with cloud-based technology, a queue management system moves the line from the physical location of a business or event and into the QLess cloud. Everything occurs virtually, leaving less room for error while streamlining the process of making an appointment, getting assistance, and picking orders. Government offices, college campuses, medical offices, and many other facilities can increase staff morale and productivity, while also increasing customer satisfaction by taking a high-tech approach to an age-old problem--cutting out the queue altogether. And with QLess, cutting out the queue is possible.

Appointments in the Cloud

Booking an appointment is one thing, but making it to the meeting is another. It happens all the time. Someone schedules an appointment to talk to a DMV employee, a loan manager, or an academic advisor, only to find that everything's running behind and someone else is lingering in their time slot. It's maddening. Not everyone can accommodate those types of snafus. It's hard to “go with the flow” when you carve out a portion of your day to attend to your responsibilities.

Crowd queue management doesn't allow the daily schedule to fall behind that far. While some visits will always take longer than others, the queue platform can shuffle appointments to available employees, managers, and tellers. People who just show up at an office or event can't just slide into someone else's spot, either. They're given what's available instead.

The Invisible Line

restless people waiting for an event

A virtual queue cuts out the need for a physical line. People don't have to show up on campus or at city hall and wait until someone can see them. The queue system gives them the freedom to accomplish other tasks while they wait for their appointment. It's possible to choose a time slot from anywhere that has an Internet connection. Citizens, students, and customers can visit a business's website on a laptop or phone, or they can go to the site and use one of the kiosks on location. Someone might make a reservation at nine in the morning. If they don't have to meet with anyone until the afternoon, then they're free to run around town until then without losing their spot in line. Better still, the system sends out text messages that count down the time remaining until upcoming appointments.

Welcoming Walk-Ins

Walk-ins will never disrupt the flow of the workday again. Whereas they're often cogs in the machinery, forcing employees to fit them in somewhere, the crowd queue management system handles the stragglers. They don't get to slide in ahead of someone who booked a proper appointment, but they're given the next open time slot. It's up to them whether they hang around the waiting room or do something useful before their appointment. Either way, they can fit into the schedule without any trouble.

The Smoothest Schedule

It's impossible for employees to be productive when they're always behind schedule. The crowd queue platform cuts down on these workday jams. It funnels appointment holders to the employees who are available at the time. That prevents one employee from having a non-stop crush of visitors while another staff member has nothing to do all day.

Visitors who walk in don't disrupt the flow any longer, as you now know. Late appointments don't have an impact, either, because users can send a text message alerting the business that they won't make it to their meeting and need extra time. Even better, access to the QLess dashboard allows employees to plan for what's up next. They can spend what little lag time they have more productively.

Improved Allocation of Resources

An admissions employee who has to apologize for an unreasonable wait can't focus on helping a student to choose the correct academic trajectory. A DMV official forced to make amends to impatient citizens wastes time and energy better spent on assisting members of the community. A disorganized, backed up office setting isn't running at 100 percent efficiency. Not only does it create chaos, but it's draining. No one wants to come into work when they're unable to perform their duties effectively.

Implementing a crowd queue management system is like hitting a reset button and starting from scratch. The platform ensures that resources are properly allocated. Bank tellers, government agents, and store employees don't have to act as referees. They can instead welcome a stream of customers who are all checked in and accounted for through the system. Because staff members know what appointment holders need, they can prepare in advance.

Anywhere that people wait in line, a crowd queue system can thin it down to the point of nonexistence. School registration is a breeze with the help of the QLess platform. Appointments at the DMV or the permits office are seamless for employees and visitors. Even banks can make use of queue management. The organizational factor alone has a positive impact on the staff and the people who seek your services. Learn more about virtual queues at QLess.

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