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The QLess Blog

[On-Demand Webinar] Product Series: Two-Way Interactive SMS Texting

Jun 26 By Amy Deavoll | Categories: Insights

There is an undeniable shift in customer service. Today’s “on-demand” economy has fundamentally changed the way we deliver service. 

In this new era of competitive advantage, customer satisfaction is set by high expectations. When expectations are not met, loyalty and revenue rates decline. 

With technology empowering customers, a winning strategy includes consistent, personalized, and high-value experiences. In Part 1 of our 6-part series, host Kelly Kliner uncovers how to engage customers with Two-Way Interactive SMS Texting to create a personalized digital experience, unlock 5-star reviews, and boost operational efficiencies.

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4 Actionable Ways to Make Your Retail Store More Customer-Centric

Jun 25 By Charlie Meyer | Categories: Retail

Putting the customer first is one of the oldest (and most successful) strategies in retail. But, in the 21st century, traditional customer service methods are not enough on their own. To keep up with your competitors and meet the needs of the modern shopper, you need to use modern technology and consider factors that have been shown to make a big difference.

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Organizing Parents with QLess

Jun 20 By Kelly Kliner | Categories: Education

Parents are a wonderful group of people, but those few times a year when moms and dads descend on campus tend to get pretty chaotic. Graduations, move-in dates, and parents weekends put a lot of pressure on your campus’ offices, stores and venues, and handling the diverse needs of thousands of students and their parents is difficult with limited resources. 

However, long lines and frustrated crowds aren’t the image you want parents – many of whom are paying significant sums for their son’s and daughter’s education – to bring home with them, and chaos and disorder aren’t the kind of thing you want students to have as their first (or final) impression of your institution. A queue management system can’t reduce the number of people that will visit your school during these events, but it can help you alleviate certain pain points and help maintain orderly operations during these trying times.

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