The QLess Blog

Waiting in Line for Auto Service: A Trapped Feeling

Aug 23 By Amy Deavoll | Categories: Insights, Retail

People don’t usually show up to auto parts and services locations in the best of moods. Cars are absolutely indispensable to most American lives, so a car in need of parts, repairs, or servicing can put a serious strain on its owner. Not surprisingly, most consumers waiting for a smog check, oil change, or tire replacement would like their needs met with minimal time spent. A customer who drives to the local oil change station and sees a long line or full waiting room is likely to drive off and take his or her business elsewhere. No one likes waiting in line, after all.

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QLess goes for the GOLD – again!

Aug 16 By Amy Deavoll | Categories: Announcements

What does a queue management platform have in common with Michael Phelps? The GOLD – six gold medals to be exact!

QLess earned the Gold Stevie® Award for "Company of the Year" from both the 2016 International Business Awards and the 2016 American Business Awards. The double distinction marks our 6th win for the top honor in the "Best Computer Services" category: two consectuive years from the IBA and four consecutive years from the ABA – a testament to the excellence of our entire team and our amazing partners.

And now we are hoping to win the People's Choice award – please vote to eliminate needless waiting in line!

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How is Productivity Measured in Construction?

Aug 04 By Alex Bäcker | Categories: Insights, Other Industries

The biggest dig leveled against the construction industry by those who don’t know the ins and outs of it goes something like this: “All construction workers do is stand around while one or two people do all the work.” Industry professionals, of course, know that there are many reasons for workers to be temporarily idle or “just standing around, watching people work” on the job site.

From civil engineers whose sole job is to ensure safety and compliance, to laborers who need to be available whenever duty calls, to tradesmen who sometimes have to wait their turn in a long process, workers who appear idle are often doing exactly the job for which they were hired. And most of the time this leads to greater efficiency, not less.

However, there are plenty of construction managers that constantly battle factors that impede productivity on the construction site often leading to missed deadlines, costly delays, and unsatisfied clients. Some of the most common blockers are:

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