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The QLess Blog

How Queue Management Can Solve Painful Pre-Order App Experiences

May 29 By Alex Bäcker | Categories: Insights, Retail

It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door opens and you watch with incredulity as some newcomer walks in, strolls straight up to the the counter and gets served immediately. Sounds unfair right? 

If you’re the operator of one of the many businesses that now offers online and mobile pre-orders, you should know that this is how many of your customers could be feeling right now. 

Pre-ordering apps have quickly become popular in food and coffee establishments, but the roll-out hasn’t been totally smooth. 

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[On-Demand Webinar] Improve the Patient Experience & Increase Loyalty

May 24 By Amy Deavoll | Categories: Healthcare, Insights

There is an undeniable shift in healthcare. Today’s “on-demand” economy has fundamentally changed the way we deliver patient care. 

In this new era of competitive advantage, patient satisfaction is set by high expectations. When expectations are not met, retention rates decline. 

With technology empowering patients, a winning strategy includes consistent, personalized, and high-value experiences. 

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QLess Wins Big at the 16th Annual American Business Awards

May 22 By Alex Bäcker | Categories: Announcements

QLess has been recognized with another top-shelf award in the struggle against lifelong line-waiting. I’m referring, of course, to our latest Gold Stevie Award for stellar consumer services at the 16th annual American Business Awards.

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