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The QLess Blog

How Communication Can Improve the Customer Experience

How many times have you arrived at a scheduled appointment, only to find out that the person you’re meeting is running behind? You're forced to wait minutes, maybe hours, for something that you expected to happen on time, which results in your entire day being uprooted. We’ve all been through this. Doctors, dentists, lawyers — they’re all guilty of this minor, but frustrating, offense. 

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Is Your Customer Service Technology Out of Date in a Post-COVID World?

Jun 20 By Qless Admin

Businesses in all industries have had to change and adapt to new models and practices to survive the economic impact of the COVID-19 pandemic. The result is a move towards modern customer service technology that will stick with businesses as the pandemic subsides. Why keep the changes? Because customers and employees love the new methods, and companies benefit from the high satisfaction and additional analytics they receive.

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Implementing Queue Management Systems in Post Secondary Schools: Everything to Know

Jun 19 By Qless Admin | Categories: Education, COVID-19 Solutions

Throughout the pandemic, people have been relying on technology to improve health and safety, and to implement social distancing rules. But with so many technology options available, it can be hard to understand what is best for your school. Even harder than that is getting executive buy-in for something new. If you’re looking for student management software for colleges and universities that can help improve health, safety and efficiency, a queue management system may be the way to go. Below, we’ve outlined what you need to know when deciding to implement a queue management system or appointment scheduling software for higher education.

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