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The QLess Blog

How Online Appointment Scheduling Improves DMV Customer Experience

Aug 20 By Qless Admin | Categories: Government, DMV

With the chaos of the COVID-19 pandemic, many DMVs across the country were forced to close their doors. For months, transactions were postponed or limited to drop-boxes and mail-in forms for certain requests. As social distancing measures are starting to relax and businesses are opening up again, DMVs must now look at new methods to promote healthier environments for both their staff and customers. Booking appointments ahead of time is one way many DMVs are dealing with their soft re-openings. And customers are rushing to fill time slots at their local DMV. Online appointment scheduling with the QLess system is an automated solution that relieves employee stress and reduces the number of missed appointments. 

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The Value of Customer Service — Even After the Pandemic

Aug 19 By Qless Admin

Throughout the pandemic, businesses have found innovative ways to help their customers shop and open their stores, all in order to service their customers better. With many shops forced to close for several months, the pandemic helped businesses realize the value of customer service and to promote positive experiences and create new ways to retain customers. Customer service should always be a priority, though, not just during hard times.

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Modernizing the In-Person Shopping Experience

Aug 18 By Qless Admin | Categories: Retail, COVID-19 Solutions

For retail store owners, the pandemic helped to emphasize a trend that we all expected to happen eventually: the rapid rise of online shopping. In the U.S. alone, 91% of the population is expected to shop online by 2023. That number is staggering, but that doesn’t mean retailers should abandon in-person shopping experiences altogether. In fact, consumers regularly spend more money when shopping in-person, compared to online shopping. As stores begin to reopen their physical locations after the first wave of the pandemic, using technology can help modernize the in-person experience, attract more customers, increase revenue, and keep everyone safe.

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