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The QLess Blog

Use a Queue Manager System To Personalize Customer Experience

Jun 04 By Qless Admin

A queue manager system is perfect for dispersing crowded waiting areas, cutting wait times, and raising customer satisfaction, but it can also offer personalized customer experience. Many industries, from hair salons, to retail shops, auto repair shops, financial institutions, higher education, motor vehicle offices, and more, can benefit from letting customers choose where they want to wait, allowing for diverse queue types and collecting data from each individual customer. Business processes can be improved and more effective promotions can be tailored to suit your customers.

Customers Choose How and Where They Wait

personalize customer experience for greater satisfaction

A queue manager system lets customers join a virtual line using their cell phone, the company website, or an onsite kiosk. Once in line, they receive updates about their placement and wait time estimates. They become completely free to wait for service wherever they want to, without being chained to the building, a waiting room, or a stand-in queue. Customers personalize their own waiting experience; they can visit nearby businesses, grab some lunch, continue shopping in your store, listen to music in their car, or get a little fresh air.

Transaction Type Sign-Ins Allow for Multiple Queues

Some industries, like hair salons and the DMV, can offer multiple queues that group their customers by what type of service transaction they are seeking. For example, a hair salon may have a queue for adults that need a regular size chair, and one for children that need booster seats. At the DMV, customers who are there to take a driver’s license test will be processed separately from those who need routine services. The QLess queue manager system lets your customers state their needs upon check-in so you can quickly and efficiently meet their needs.

Customer Data and Buying Habits Are Recorded

One of the main features and benefits of the QLess queue manager system is that it records valuable data about your customers. You’ll be able to download reports and graphs that let you know about their transaction types and times, buying preferences, and other information that will give you insights into future purchases and your own business processes. Using the analytics, you’ll be able to develop future promotions that offer the benefits your customers want.

Satisfaction Surveys Lead to Improvements

In addition to recording customer preferences, the QLess queue manager system gives you the option to immediately send satisfaction surveys directly to the customer’s cell phone. These surveys let you know about your customers’ experiences and help you to personalize future services based on the results. You’ll also be able to find weak areas in your business operations that need improvement.

Using a queue manager system leads to happier customers who have more control over their experience at your place of business. This helps retain more customers, adds to your new customer base, and helps your reputation grow with positive online customer reviews. It’s a win-win situation for you, your customers, and your employees. Contact us today for a free business demo!

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