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The QLess Blog

Navigation the Customer Experience in the New Retail Environment

With the number of bankruptcies at a 10-year high due to the ongoing pandemic, it's no surprise that retailers are struggling. Although non-essential businesses have re-opened across the country, a threat of a second wave remains, which could lead to further store closures.

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How to Fine-Tune BOPIS with Line Management Technology

Sep 17 By Qless Admin | Categories: Retail, COVID-19 Solutions, Business

Article was originally published in RIS News

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Office Depot Finds Success Two Ways with Virtual Queues

Sep 16 By Qless Admin | Categories: Retail, COVID-19 Solutions, Business

This article was originally published in BornDigital.

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Credit Unions and COVID: How Technologies are Saving the Day

[Originally Published in Credit Union Business News]

The financial industry has seen ups and downs for centuries. It’s actually the norm as currencies fluctuate, mortgage rates jump and plummet, and people change how they invest. We’ve all seen boom markets and severe downturns, but none of us have ever seen anything remotely like the current pandemic. It has changed everything for the credit union industry, from back-end technologies to customer experience. Unfortunately, in most cases, consumer interactions have suffered because the in-person experience is so different than it was even a few months ago. The good news is that new technologies are helping credit unions improve service and create better experiences for their members.

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Modernizing the In-Person Shopping Experience

Aug 18 By Qless Admin | Categories: Retail, COVID-19 Solutions

For retail store owners, the pandemic helped to emphasize a trend that we all expected to happen eventually: the rapid rise of online shopping. In the U.S. alone, 91% of the population is expected to shop online by 2023. That number is staggering, but that doesn’t mean retailers should abandon in-person shopping experiences altogether. In fact, consumers regularly spend more money when shopping in-person, compared to online shopping. As stores begin to reopen their physical locations after the first wave of the pandemic, using technology can help modernize the in-person experience, attract more customers, increase revenue, and keep everyone safe.

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