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The QLess Blog

[On-Demand Webinar] Improve Campus Operations & Student Retention

Oct 20 By Amy Deavoll | Categories: Insights, Education

Institutions are under pressure to maximize student retention and improve the student experience while being resource constrained – leading to high attrition rates and dissatisfied students.

With enrollment on the decline, colleges are forced to create an environment to foster positive student experiences. In fact, students with high satisfaction levels are 80% more likely to remain enrolled and graduate.

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Top 7 Reasons to Scrap Your Take-A-Number System

We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room is about to live up to its name. They’re out-of-date tools for an obsolete system.

Technology is making all aspects of our lives easier and more efficient, and the same goes for waiting your turn. Here are the top 7 reasons to scrap the take-a-number system:

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Five Ways to Deliver Stellar Customer Service

AdobeStock_103263321.jpegToday’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart from the pack. The most impactful and low-cost way is to deliver stellar customer service. People remember when they get it, tell others about it, and honor it with repeat business. Just as true: people don’t hesitate to bail when service is poor. Below are five ways to help ensure that customers stick around:

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