The QLess Blog

[WEBINAR] 5 Best Practices for Efficient Government Offices

May 23 By Amy Deavoll | Categories: Insights, Government



Thursday, May 25
11am PT | 2pm ET

Join our complimentary webinar hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year.

As an expert in government procurement, Alex works closely with agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.

Alex will share 5 best practices to improve government operations, providing insights to create a great citizen experience and taking a closer look at technology that will make you a hero – both at your office and with your citizens.

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How to be the Government Office that Gets it Done

Apr 11 By Amy Deavoll | Categories: Government

Deserved or not, if there’s anything synonymous with horrible customer service, it’s the Department of Motor Vehicles (or really any government office). People complain about interminable waiting times, poor communications and instructions, endless bureaucracy in getting the most routine tasks accomplished, and uncaring or downright rude workers. But the worst part is that society seems resigned to the notion that it won’t change, because it needn’t; there’s zero competition and there’s even less incentive for workers to go over and above.

But is there hope for improvement? And how?

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The Tyranny of Voting Queues

Nov 07 By Alex Bäcker | Categories: Insights, Government

Picture a line of frustrated and footsore citizens stretching around a city block on a cold autumn evening. Some people see that line and head home, realizing they can’t afford to wait hours just for a chance to vote and let the government hear their voice.

This is not a scene from some former Soviet dictatorship, but a look forward at the upcoming United States Presidential election. The choice that America makes this coming November is an important one, yet some of the citizens making it will spend hours waiting their turn to vote. 

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