<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=213971&amp;fmt=gif">

The QLess Blog

Five Ways to Deliver Stellar Customer Service

AdobeStock_103263321.jpegToday’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart from the pack. The most impactful and low-cost way is to deliver stellar customer service. People remember when they get it, tell others about it, and honor it with repeat business. Just as true: people don’t hesitate to bail when service is poor. Below are five ways to help ensure that customers stick around:

Read More

[WEBINAR] 5 Best Practices for Efficient Government Offices

May 26 By Amy Deavoll | Categories: Insights, Government


Watch this complimentary webinar to discover the 5 best practices to improve government operations.  

Hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year – you will gain insights to create a great citizen experience and get a closer look at technology that will make you a hero – both at your office and with your citizens.

As an expert in government procurement, Alex works closely with agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.

Read More

How to be the Government Office that Gets it Done

Apr 11 By Amy Deavoll | Categories: Government

Deserved or not, if there’s anything synonymous with horrible customer service, it’s the Department of Motor Vehicles (or really any government office). People complain about interminable waiting times, poor communications and instructions, endless bureaucracy in getting the most routine tasks accomplished, and uncaring or downright rude workers. But the worst part is that society seems resigned to the notion that it won’t change, because it needn’t; there’s zero competition and there’s even less incentive for workers to go over and above.

But is there hope for improvement? And how?

Read More
New Call-to-action