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The QLess Blog

Remote Queueing with QLess: Get in Line Without Leaving the House

Apr 26 By Alex Bäcker | Categories: Insights, Industry News

It is a well-established fact in the psychology of queueing that no one actually likes to wait in line. Time passes much more slowly to the idling human mind, and if individuals have nothing to occupy themselves with, waiting can feel very frustrating and time-consuming. Of course you can find all of this out just by talking to anyone on the street. No one likes waiting in line!

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Retailers: Give Yourself an Edge

Apr 17 By Alex Bäcker | Categories: Insights, Industry News, Retail

It’s no secret that brick-and-mortar stores are in deep, deep trouble. Major chains like Toys “R” Us are gone, and others like Sears and JCPenney are on life support. It’s not that Americans aren’t buying things – Amazon managed to bring in more than 8 billion dollars last year – but in a world of instant gratification the paradigm of walking into a store and walking out with a full bag just isn’t working. 

Except it actually is.

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Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand

Mar 20 By Nabil Kabbani | Categories: Insights, Industry News, Retail

Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the company’s revolutionary products like the iPhone, iPad, Apple Watch, and Macbook. 

With more and more people around the world pledging their allegiance to Apple products, many are beginning to wonder if the company has the capability to properly service its fan base. The average Apple store wait times suggests the answer is a resounding... maybe.

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