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The QLess Blog

[On-Demand Webinar] Product Series: Two-Way Interactive SMS Texting

Jun 26 By Amy Deavoll | Categories: Insights

There is an undeniable shift in customer serivce. Today’s “on-demand” economy has fundamentally changed the way we deliver service. 

In this new era of competitive advantage, customer satisfaction is set by high expectations. When expectations are not met, loyalty and revenue rates decline. 

With technology empowering customers, a winning strategy includes consistent, personalized, and high-value experiences. In Part 1 of our 6-part series, host Kelly Kliner uncovers how to engage customers with Two-Way Interactive SMS Texting to create a personalized digital experience, unlock 5-star reviews, and boost operational efficiencies.

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How Queue Management Can Solve Painful Pre-Order App Experiences

May 29 By Alex Bäcker | Categories: Insights, Retail

It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door opens and you watch with incredulity as some newcomer walks in, strolls straight up to the the counter and gets served immediately. Sounds unfair right? 

If you’re the operator of one of the many businesses that now offers online and mobile pre-orders, you should know that this is how many of your customers could be feeling right now. 

Pre-ordering apps have quickly become popular in food and coffee establishments, but the roll-out hasn’t been totally smooth. 

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[On-Demand Webinar] Improve the Patient Experience & Increase Loyalty

May 24 By Amy Deavoll | Categories: Healthcare, Insights

There is an undeniable shift in healthcare. Today’s “on-demand” economy has fundamentally changed the way we deliver patient care. 

In this new era of competitive advantage, patient satisfaction is set by high expectations. When expectations are not met, retention rates decline. 

With technology empowering patients, a winning strategy includes consistent, personalized, and high-value experiences. 

Read More
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