The QLess Blog

[WEBINAR] 5 Best Practices for Efficient Government Offices

May 23 By Amy Deavoll | Categories: Insights, Government

Thursday, May 25
11am PT | 2pm ET

Join our complimentary webinar hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year.

As an expert in government procurement, Alex works closely with agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.

Alex will share 5 best practices to improve government operations, providing insights to create a great citizen experience and taking a closer look at technology that will make you a hero – both at your office and with your citizens.

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Waiting in Line? How a Mobile Queue Gives Back Time

Apr 25 By Amy Deavoll | Categories: Insights

The population of the world is increasing at an extremely fast pace.  No matter where you go or what you plan on doing, you will have to wait in line somewhere along the way – from a busy restaurant to your local airport, waiting in line has become a part of the process. Almost everyone is forced to wait in long queues, either on the phone or in a physical line.

Time management has become increasingly important and our patience has become (not surprisingly) extremely sensitive. A virtual queue management system doesn’t only save time, but rather it creates time, resulting in a productive relationship between the consumer and the business.

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How Long Wait Times Affect The Bottom Line

Mar 28 By Amy Deavoll | Categories: Insights

Three universal truths for humanity:

1.  No one likes paying taxes
2.  No one likes going to the dentist
3.  And no one – nobody – likes waiting in line

Now, the first you have to do for the good of society and to avoid going to jail. The second you should do for the sake of good health. But the third…well, the third one, no one wants to do, and quite often they won’t. When people walk in to a retail business and see a long line, they often march right back out – taking their dollars, their loyalty, and their business with them.

The reality is that long lines kill business.

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