The QLess Blog

Batter Up!

Jan 24 By Amy Deavoll | Categories: Insights, Retail

People love to take their place at the bowling alley, batting cage, shooting or driving range. That’s a fun way to line up. What isn’t fun is waiting in a queue for your turn to bowl, swing, shoot, or play – or even stuck in a waiting area until your number is called.

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Waiting in Line for Auto Service: A Trapped Feeling

Jan 10 By Amy Deavoll | Categories: Insights, Retail

People don’t usually show up to auto parts and services locations in the best of moods. Cars are absolutely indispensable to most American lives, so a car in need of parts, repairs, or servicing can put a serious strain on its owner. Not surprisingly, most consumers waiting for a smog check, oil change, or tire replacement would like their needs met with minimal time spent. A customer who drives to the local oil change station and sees a long line or full waiting room is likely to drive off and take his or her business elsewhere. No one likes waiting in line, after all.

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A Six-Pack of Tips for Winning on Black Friday

Nov 15 By Amy Deavoll | Categories: Insights, Retail

The countdown is on. Black Friday's marketing plan is launched and businesses are lacing up their cleats, preparing for their Super Bowl. And they best be in top condition: the National Retail Federation expects retail sales this November and December to increase a solid 3.7%, to $630 billion, a significant leap from the average yearly increase of 2.5% over the last decade.

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