The world as we know it is changing.
Before the COVID-19 pandemic and social distancing, waiting lines were ubiquitous. Getting groceries, going out for dinner or drinks, or going shopping all relied on lines to manage the customer experience. Even in the Bible, people had to line up to receive their fish and bread. Lines have become an inevitable part of the waiting experience for as long as we can remember. Although companies understand how lines can negatively impact the customer experience and have even gone so far as to implement technology, television, or games in order to improve the experience, rarely do they look towards solutions that could enable continued operations without any line up. The pandemic has forced businesses to look at a future without waiting lines.
Business as usual in times of social distancing
Although governments around the world are developing different solutions for reopening the economy when the time comes, they unanimously agree that large gatherings will not be allowed for some time. The virus spreads quickly through close contact, and without a cure, there is no way to stop the virus without some form of physical and social distancing guidelines still in effect. Under social distancing, lines will continue to present a significant challenge. This will ultimately leave businesses that rely on them—bars, clubs, stores— scrambling to find an approach that allows them to maintain operations while still following public safety guidelines. For restaurants and bars, that means encouraging take out options and, eventually, limiting in-house capacity. For other businesses, such as retail, public services and healthcare, this means securing their future by removing waiting lines.
Luckily, technology represents the opportunity to improve the customer experience while maintaining business as usual. Customer service technologies, such as messaging services, improved online shopping experiences, and social distancing line management software like a waiting line app, have emerged as a necessity in order to keep businesses running. Social distancing orders recommend at least six feet between people of different households. By implementing line management software, customers are still able to queue up (virtually) for necessary services. The difference is that they provide a positive customer service experience by allowing customers to go shopping, go on a walk, or—in the case of the pandemic—stay home until they reach the front of the waiting line. Technological solutions, such as waiting line apps, allow for physical and social distancing, while simultaneously providing a better customer experience.
A better customer experience
Despite the horrors of the pandemic, there have also been opportunities for businesses and people to innovate. This includes businesses becoming reliant on technology like waiting line apps to maintain operations. Innovations and technologies that became a necessity throughout the pandemic will become expectations as the world changes post-pandemic. Consumers will expect an improved customer experience in industries that once relied on long wait times, creating a future without waiting lines.
Try QLess For Yourself Today
Dozens of companies all around the globe have been improving their efficiency and maximizing their productivity thanks to the convenience of the QLess app, and now your venture can join them at no risk. If you'd like to request a free demo to see if QLess is the right fit for your company or business, fill out this form and we'll send you a taste of what our digital queue management system can do for your workplace with no financial obligation attached.
Do you have a question or concern about QLess that we haven't covered? Get in touch with us directly and one of our customer service reps will get back to you. QLess is growing--and helping other businesses to grow--every single day, so jump to the front of the line and see what makes this digital queue management system more than just another app.