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The QLess Blog

What Can Customer Waiting Systems Do for Colleges and Universities?

Jul 20 By Qless Admin

focus on university sign

Customer waiting systems can streamline any business, including colleges and universities. Students spend much of their time waiting. They wait to visit the registrar, to talk to their professors, to meet their advisors, to reserve time in the library, and to buy their books. When are they supposed to study? How can they be productive when they're worried about getting to the financial aid office in time?

The idea of arriving at a place and standing in line, hoping that you'll be seen in time is ridiculous. Frankly, college students have more than enough to worry about without adding that kind of anxiety. Waiting systems provide much-needed organization to both the student body and the employees whose job it is to help them navigate campus life. Waiting around teaches nothing except impatience. In some ways, it's disrespectful and unfair to students. That isn't the reputation that you want your university to have. Perhaps it's time to figure out what QLess is all about and how your university can take advantage of its features.

Soaring Student Retention

student leaves campus

Student retention is easily one of the most impressive benefits of a customer waiting system. You might not believe that software of any type could improve the rate of retention at your university, but that's not the case. Student attrition occurs for a far-ranging spectrum of reasons. Students lose their financial aid, experience personal setbacks and family issues, and discover that higher education isn't the right fit for them. However, some coeds leave their programs, drop classes, or withdraw from college because they don't feel that they're getting anything out of it. They're paying a fortune in tuition just to stand in line and get shut out of the classes they need. They wile away too many hours hanging around student services, the clinic, or even the library, waiting for a table to open up so that they can study. It doesn't seem like there's a place for them on campus. In many cases, they can find no incentives to stay—not even the promise of an education.

In contrast, a waiting system can change things for the better. With QLess, for instance, students can check in virtually. They're not due at the registrar's office until their appointed time. Instead of being forced to choose between losing their place in line to attend a lecture or skipping class, they can rely on the QLess system to alert them about their appointment while they engage in other activities, such as doing homework or holding a study group.

More Students Served

A customer waiting system equips staff members with the resources they need to take care of more coeds each day. With a scheduling program in place, the staff isn't responsible for managing the daily influx of students. All of the information goes into the system, which shuffles appointment-holders to available employees unless a student has to see someone specific. Owing to its effortless customization, your university can turn that into a feature. It's helpful for students who need to book appointments with their advisors or professors. Since employees aren't occupied with handling students as they come into the office, they can focus on the job of assisting coeds in the scheduling of classes, the dropping of courses, or financial aid applications.

Improved Quality of Services

The quality of the service that students receive enjoys a boost thanks to a customer waiting system, as well. Employees are able to focus their energy on each student they see. They don't necessarily have to spend more time on the students unless it's necessary to help them, but the quality of the assistance is higher. That's because employees aren't worrying about a dozen other things while attempting to fulfill their job requirements. They aren't pulled in several different directions or stretched thin. That, too, contributes to soaring retention rates for students.

Calm and Competent Staff Members

Staff morale will reveal a marked difference after the introduction of the QLess customer waiting system. Your employees will be calmer and more adept once they don't have to behave as referees or mediators. You can only imagine that they dread coming into work when they anticipate that they'll be faced with an irate student body for the entire day. In contrast, having a structure in place to handle daily scheduling removes the burden from their shoulders, resulting in a calm, competent office environment. It will have a positive impact on the students, as well.

Analysis of Visitor Behavior for Proactive Solutions

What you may not realize is that our customer waiting system analyzes the behavior of everyone who registers with it. That's one of the reasons why students are required to share the reason for their visit and specifically what they need when they sign up with the system. From that point, the system tracks their actions and behaviors. Are students still missing their appointments, for example? Do they arrive for meetings unprepared? Are professors holding true with their office hours?

Tracking these behaviors can reveal problem areas before they create a real-time issue. You can change the way you do business based on what you see. The library might benefit from extra hours or a few more staff members. You may uncover the need to implement scheduling in the computer lab or at the bookstore.

Introducing the QLess customer waiting system into the campus network will affect every department and area. Whether students need to schedule time in the gym or the library, whether they need a meeting with a professor or an admissions clerk, they can get what they need with just a little help. Your employees will reap the benefits, as well. Their time management will improve astronomically, as will their productivity. To learn how to improve campus operations and retention rates, read our campus without lines whitepaper.

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