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The QLess Blog

How to Reduce Customer Waiting Time in Government Offices

Aug 22 By Qless Admin

Officials have been trying to figure out how to reduce customer waiting time in government offices for decades. To say it's a problem is the understatement of the year. Government employees are fully aware of the situation, but until recently, there hasn't been much they could do about it. Far too many government departments still rely on an old-fashion numbers system for seeing visitors. A citizen arrives at the office, takes a number, and waits, regardless of why the person is there. Under that system, a visitor can theoretically wait for several hours just to ask a question or to be told to bring in a certain form or specific documentation. Not only does it waste the citizen's time, but it also takes up an employee's time. Is it any wonder that some government offices don't run as efficiently as they should?

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Online Appointment Booking for Government Offices

Aug 14 By Qless Admin

What's the biggest complaint citizens have when they need to pay a visit to a government office? They despise the wait times. The second most common complaint involves the perceived disorganization of government systems. People have grown accustomed to visiting the DMV, the town office, or the permits department and waiting for an hour or more. They're used to being told that they don't have the proper paperwork and have to come in again, wasting more of their valuable time and resources. In short, taxpayers sometimes feel disrespected, as if their time is just up for grabs. Implementing an online appointment booking system can alleviate those woes and improve the reputation of your government facility.

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Digital Queuing Systems Have Changed Government Departments

Aug 08 By Qless Admin

Thanks to digital queuing systems, there will soon be a generation of citizens and taxpayers who may never have to stand in line at the city clerk's office. They won't know the frustration of spending hours to renew their driver's license or change their title. On the flip side, soon there will also be a group of government employees who have never had to listen to community members complain about how long they have to wait, how long the line is, and how much time they're wasting. Digital queues are already changing the shape of government offices and their workflow. As more agencies update their technology, it's a safe bet that queueless systems will soon become the norm in departments all over the country.

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