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The QLess Blog

How You Can Have a Healthier Waiting Room Using a Digital Queue Management System

Mar 13 By Qless Admin | Categories: COVID-19 Solutions

If there's one thing that probably holds true for all of us, it's that we want what we want, and we want it as quickly as we can get it with as little hassle as possible. In that light, what could be more frustrating than a waiting room: a place where you're left to stew and watch the minutes tick away when you could be getting down to business?

Thankfully, our digital queue management system lets your clients zip in and out faster than ever before, and makes it so your employees will be quicker and better at their jobs as well. An efficient waiting room is a happy waiting room, and as the point of introduction for many clients, this remains a vital image to uphold. Allow us to explain exactly how the QLess system achieves this end.

A Digital Queue Management System Makes Things Faster

our systems. QLess uses a myriad of features to allow for patrons who booked their appointment in advance to be given top priority, while still letting walk-ins receive quick and satisfactory service that doesn't interfere with that of other customers. To see this principle in action, look no further than the case of this Spanish telecoms company, which was facing a large threat to its reputation in the form of the notoriously agonizing wait times its customers had to wait through. After implementing our system, however, they saw a 66% reduction in service delays with customers, and a massive uptick in profits and customer satisfaction alike as a result.

Man buying coffee on counter

QLess Helps Employees Do Their Jobs

Nobody prefers to spend time in a waiting room to begin with, least of all the ones in which the employees are surly or inattentive. While sometimes these bad attitudes can be caused by a poor disposition or a simple case of the Mondays, many workers find their service and demeanor taxed by overwork and the inefficient systems they have to deal with.

A digital queue management system can help you bypass this cycle of frustration entirely by allowing your workers to keep track of lines with ease, and cut down on the amount of time they have to spend fiddling with archaic management systems like clipboards and paper waiting lists. And don't feel as though you have to take our word for it: studies have proven that our app has been able to increase employee efficiency by as much as 90%; if that doesn't indicate a big boost in attention, service, and efficiency, we don't know what does.

Walk-Ins and Previous Clients Both Leave Satisfied

Our digital queue management system isn't just for customers who have our app and want to take advantage of the speed it brings; their peers who haven't set an appointment also benefit indirectly as well. FlexAppointments are an innovative addition to our app that automatically sift people who made their appointments earlier to the front of the line, while simultaneously keeping track of new openings for last-minute clients. Both kinds of customers end up getting the best of both worlds and can coexist in the waiting space with that much greater harmony.

Operations Benefit from a Digital Queue Management System

Lines and lobbies aren't just for places like banks, mobile outlets, and doctor's offices. Businesspeople, logisticians, and construction workers need to wait in line for appointments at their own places of business, too. Cutting through the paperwork and getting the contract or permit your peers need to do their jobs is essential, which is why QLess has an optimization specifically for dealing with logistics such as these. Now filling out forms and getting permission to advance your projects can leave more space in the waiting room for people who can only be served in person.

Man buying coffee on counter

A Digital Queue Management System is Essential for Your Waiting Room

The fact of the matter is that every room, member, and function of a business all have to work together in harmony in order to succeed. The waiting room is the initial touchpoint of your place of work. When patrons can trust that their needs will be taken care of quickly and smoothly, it brings out the best in everyone. Employees can devote more of their time and energy to doing their jobs to the utmost, and customers can enter and leave through your doors with confidence that they'll be satisfied with the goods and services you've provided them with. Is it any wonder that our digital queue management system has been cutting down on wait times and expediting profits in record numbers?

Try QLess For Yourself Today

Dozens of companies all around the globe have been improving their efficiency and maximizing their productivity thanks to the convenience of the QLess app, and now your venture can join them at no risk. If you'd like to request a free demo to see if QLess is the right fit for your company or business, fill out this form and we'll send you a taste of what our digital queue management system can do for your workplace with no financial obligation attached.

Do you have a question or concern about QLess that we haven't covered? Get in touch with us directly and one of our customer service reps will get back to you. QLess is growing--and helping other businesses to grow--every single day, so jump to the front of the line and see what makes this digital queue management system more than just another app.

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