The QLess Blog

Our new reality after the pandemic is one that will continue to see as little human-to-human contact as possible to help keep people healthy and safe. Government businesses like airports, post offices, DMVs, and other local government agencies are well known for collecting crowds, drawing long lines, and having slow wait times for their customers. Cutting down on congestion is a step many offices were taking before the COVID-19 pandemic, and the push to make these changes has now significantly increased. Implementing new technologies, like QLess software, that can also improve government efficiency is the next logical step for the future.

A queue manager system is perfect for dispersing crowded waiting areas, cutting wait times, and raising customer satisfaction, but it can also offer personalized customer experience. Many industries, from hair salons, to retail shops, auto repair shops, financial institutions, higher education, motor vehicle offices, and more, can benefit from letting customers choose where they want to wait, allowing for diverse queue types and collecting data from each individual customer. Business processes can be improved and more effective promotions can be tailored to suit your customers.

When we think of our pre-COVID past, we see that our lives were filled with close human-to-human interaction in almost every facet of our daily routines. Shopping at businesses, eating at restaurants, seeking services at health facilities and government agencies, and gathering for social events all required people to come into close contact with one another. Once the pandemic hit, such interaction became unhealthy for everyone involved. Changes need to be made to business procedures to ensure the safety of society and to keep companies afloat during this time.