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The QLess Blog


Mar 13 By Qless Admin | Categories: COVID-19 Solutions

In the midst of the COVID-19 (coronavirus) crisis that has quickly turned into a global pandemic, businesses, schools, and government agencies are weighing the risks. While medical professionals and scientists are tirelessly researching to find out more about how coronavirus spreads, social distancing is a common theme. Many retail businesses have chosen to shut down to prevent the spread and discourage person-to-person contact.

But, what about those that cannot close?

Government offices, colleges, healthcare facilities, pharmacies, and grocery stores face different challenges because they cannot simply close their doors and cease operations. For these industries, finding a solution that doesn’t involve “shutting it down” is imperative. While there is still a lot of research to be done to understand how coronavirus is transmitted, there are things you can do to help reduce the spread of the virus by limiting contact and keeping crowds down as much as possible.

How QLess Helps Reduce Spread of Coronavirus

Remote Queuing:

QLess allows customers to get in line from a website at home or work, receive SMS text messages of their place in line and wait-time, and arrive at the location when it is time for their appointment.

For customers that walk into the lobby, you can check them into QLess and they will receive an SMS-Text message of their place in line and their wait-time, allowing them to leave and come back when you are ready to serve them.

All SMS messages can be customized to communicate their journey to your office during COVID-19.

By empowering customers to wait at home, work, or anywhere else they choose, your lobby will be empty and you will be fighting contagion.


This valuable feature enables you to move to 100% appointments for office visits.

FlexAppointments are interactive and send SMS text messages to customers an hour before their time to ask them if they are on their way or if they need to cancel or reschedule.

You can completely customize your text messages during COVID-19. Since we’ve learned how coronavirus spreads through large groups, moving to 100% appointments is another opportunity to fight contagion by emptying your lobby.

Virtual Call-Back Queues:

Customers are able to check into a Virtual Call-Back Queue through your website. Once they have checked-in, they will receive SMS text messages of their place in line and their wait-time. They will receive a text message when your staff is ready to call them, giving them a heads up.

They can also leave the queue or ask for more time if they need it. Staff members are easily able to manage Call-Back Queues through a simple interface, thereby streamlining your virtual services. The ability to provide virtual services will fight contagion during COVID-19. You may not be able to make all of your transactions with customers into virtual queues, but we have seen our clients move to Call-Back Queues for many transactions.

Prevent Coronavirus Spread in Your Industry

Government Agencies

Government agencies of all kinds typically remain open during times of crisis. It is increasingly important for these offices to enable things like remote joining and FlexAppointments to prevent the spread of COVID-19 in their offices.


After learning how coronavirus is transmitted, many colleges are canceling classes. To keep things going and continue educating students, colleges are going virtual fast. QLess helps colleges keep up with these new virtual environments.


With more people getting ill, it becomes more important to limit the spread of coronavirus in healthcare settings. Healthcare providers using remote join can decrease the number of people in waiting rooms at one time.


Qless keeps customers and employees safe by reducing crowds and lines. With our retail store appointment scheduling app, stores can create virtual queues and customers can either reserve a spot upon arrival, or join the queue remotely. This improves their shopping experience while maintaining social distance.

While many retail locations and restaurants are closing after learning how coronavirus spreads, there are still many businesses that need to remain open. Grocery stores, cleaning supply locations, pet supply stores, and big box stores see a need to stay open, but can still take measures to prevent the spread of coronavirus. Enacting virtual queuing, ramping up online communication, and creating shopping systems for customers can all go a long way in reducing the number of people in any given area.

Provide Valuable Access to Government Offices

Reduce Contagion Among Different Populations

Disperse Crowding in Lobbies, Waiting Rooms, and Lines

Encourage Social Distances for Clients and Staff





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