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The QLess Blog

The Queue Management System Price Has Incredible Value – Here's Why

May 30 By Qless Admin

an empty waiting room

In the long-term scheme of things, the QLess queue management system price is a drop in the bucket compared to what it will do for you. It's a versatile platform with a variety of benefits, which is just the beginning of its potential. The hard truth is that no one enjoys waiting in line, and when they have to, they're almost always displeased about it. Some people get downright angry. It affects the interaction between customer and employee once it finally takes place. Staff members have to stay on the defensive. They expend far too much energy trying to make things right with citizens and clients who aren't happy about waiting forever to see someone. That happens in university administration offices, government offices, banks, airport security departments, and countless other places of business. As a result, your reputation goes downhill among the people in your community.

When faced with issues surrounding time management and wasted resources, some businesses choose to bring in efficiency experts. That's a prohibitively expensive option, however, and it does nothing to help with employee morale. Staff members become understandably worried about downsizing and layoffs. Conversely, the QLess system is cost-effective across the board. Whatever package you choose, you'll find that it pays for itself within the first month or two. Your business can pay upfront with a per-customer payout, or you can opt for a monthly schedule. Either way, once you compare the benefits of queue management with what's happening in your office now, you won't be able to deny the potential of the QLess platform to improve both the office environment and the protocol.

All-Around Versatility

teach explaining something to a student

One thing to consider as you look at different queue management system price packages is that the system is for nearly any business that involves waiting in line. The local DMV, for instance, can streamline its workflow within a week of using the QLess system because of the way it filters incoming visitors into open positions. Citizens who make appointments using the QLess app or online platform can choose their own times, while walk-ins fit wherever there's room.

However, loan officers and tellers at busy banks can eliminate crowded lines in their offices, as well. At the university registration office, you can keep students from clogging the office space by implementing queue management. When they come to register for a new semester of classes, they can do it using the virtual queue.

Seeing people by appointment has an enormous impact on staff productivity and workflow. You might be used to having visitors take a number and wait, but that's obviously not working well any longer. No one has time for that. By allowing them to book an appointment online, you give them the freedom to go about their day and show up as their appointment nears.

No More Wasted Resources

Balance the queue management system price against what it saves. Let's start with energy and time. The antiquated number system is fine and dandy in theory, but it is outdated. Employees have no idea who's coming up the docket or what they need. Likewise, visitors aren't always sure what they should have with them. Paperwork snafus are a waste of time and effort for both parties. No one likes being turned away because they don't have what they need. That just means spending more time in an office building, waiting around for someone to see them.

With QLess, however, citizens can visit the website to find out what, if anything, they need to bring to their appointment based on why they're coming. If applicable, the QLess kiosks that are placed in the building can let visitors know about the required documentation and even print out the necessary forms. They come prepared, giving a boost to employees.

Going a step further, employees can check the system to see what's coming up for the day. They can read the details of each incoming customer. If someone's coming in for a loan, to add or drop a class, or to apply for a building permit, the employees on the other end know beforehand, giving them the opportunity to get paperwork and customer files ready ahead of time.

Quick Communication

man checking his phone

Included in the queue management platform is the ability to communicate with your base effortlessly. In cases where someone has an appointment, the system sends out messages letting the person know that their reservation is in two hours, an hour, half an hour, and within the next five to ten minutes. That can cut down on missed appointments and walk-aways because the customers are constantly updated.

Those updates extend to time constraints at the office. Usually, getting backed up means that you have a lobby packed with impatient people. With QLess, you can send out alerts notifying anyone with a reserved time slot that their positions have to be pushed back a bit because of the schedule at the office. Similarly, they can get in touch to let the staff at your office know if they're running late. That way, instead of dealing with missed appointments and open time slots, the system can shift the person who's running behind and slide in someone new.

Improved Reputation

Factor in a glowing reputation when you calculate the overall queue management system price. If your business or office has a reputation for poor customer service or disastrous time management, you have to improve it. You can't afford to let the problems lie. People may not have another choice. They might have to visit your office, but that doesn't mean they have to be happy about it, nor are they under any obligation to offer positive recommendations. This is especially true with government agencies because they service the taxpaying community. You never want to upset the taxpayers.

Once people experience a streamlined visit, your rep will immediately begin to improve. Word of mouth will feature nothing but gushing reviews. Citizens and customers want to know that you're listening to them. They want their needs met, as well. Often, that merely comes down to respecting and valuing their time while offering transparency, two things that the queueless system provides.

Targeting Problem Areas

Troubleshooting what's not working around the office isn't always easy. It's difficult to be objective and, again, bringing in a third party is expensive. The queue management system does the work for you, anyway. It tracks the behaviors of your customers and visitors, as well as their reasons for visiting, their reviews, and their complaints. As a result, you can create a tailor-made customer service plan that targets the areas in need of improvement. It will be unique to your office and to the people you serve, but that's how it should be. From extended hours to specific days set aside for particular tasks, you can respond to the needs and suggestions of your community, which will also affect your reputation.

Increased Productivity

Employees who aren't faced with unhappy customers and impossible games of catch-up are naturally more productive. The automatic schedule, which is included in the queue management system price, has a hand in boosting productivity, as well. Your staff will always have something to do, whether it's assisting a visitor or preparing for upcoming appointments.

They don't waste their time trying to appease people who are angry because they've been waiting too long. They're less likely to spend time searching for forms or assisting visitors with documents they didn't bring with them. Because they know what's coming and they're able to be transparent with anyone who's reserved a time slot, they're able to stay ahead of the game, which is a welcome change of pace. Furthermore, no one has to step in for anyone else because everyone's running behind schedule. Employees can use their resources in the positions for which they're best suited.

The queue management system price is in no way prohibitive. Even if you opt for the most basic package, which is ideal for experimenting with queue management and perfect for small businesses, you'll find that it pays for itself by maximizing your time and bringing in a steady stream of citizens and customers. You can see the benefits for yourself, and there are numerous colleges, government agencies, and private businesses ready to sing the praises of the QLess platform. Beyond that, however, you have to look at the cost-benefit analysis. Can you continue doing business the way you are right now? Are you satisfied with your customer satisfaction ratings? If not, then you owe it to yourself and the people you serve to up your game. Clogging waiting rooms won't cut it. The inability to communicate with you won't cut it, either. The members of your community who do business with you expect better, and you now have the chance to give it to them in the form of a low-cost but efficient option. Since queue software can change government offices to be so much better, can you afford not to take it? Read our whitepaper, The Digital Citizen, and learn how you can transform your government office and boost operational efficiencies.

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