<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=213971&amp;fmt=gif">

The QLess Blog

How to be the Government Office that Gets it Done

Apr 11 By Amy Deavoll | Categories: Government

Deserved or not, if there’s anything synonymous with horrible customer service, it’s the Department of Motor Vehicles (or really any government office). People complain about interminable waiting times, poor communications and instructions, endless bureaucracy in getting the most routine tasks accomplished, and uncaring or downright rude workers. But the worst part is that society seems resigned to the notion that it won’t change, because it needn’t; there’s zero competition and there’s even less incentive for workers to go over and above.

But is there hope for improvement? And how?

Read More

The Tyranny of Voting Queues

Nov 07 By Alex Bäcker | Categories: Insights, Government

Picture a line of frustrated and footsore citizens stretching around a city block on a cold autumn evening. Some people see that line and head home, realizing they can’t afford to wait hours just for a chance to vote and let the government hear their voice.

This is not a scene from some former Soviet dictatorship, but a look forward at the upcoming United States Presidential election. The choice that America makes this coming November is an important one, yet some of the citizens making it will spend hours waiting their turn to vote. 

Read More

CA DMV Challenge

Oct 15 By Amy Deavoll | Categories: Insights, Government

True story: I had to visit the DMV this week to register my car. As an employee of a queue management software, I resent lines a little more than the average person because I know there is a solution that eliminates lines and waiting (ahem, QLess).  

Read More
New Call-to-action