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The QLess Blog

How Technology Will Pave the Way for Special Events in Post-COVID World

Originally published in Exhibit City News

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Q&A with QLess: Replacing Physical Lines with Virtual Queuing

Jan 19 By Charlie Meyer | Categories: Insights, Mobile Check In, Q&A

Originally published on SourceForge.com

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QLess Software Helps Businesses Cut the Line

Sep 14 By Qless Admin | Categories: Insights, Announcements, Business

Originally published in the LA Business Journal

With social distancing and masks likely to remain a reality for a while longer, Pasadena-based QLess Inc. is poised to help businesses reduce in-person queues.

“We’ve been practicing social distancing for over 10 years,” said Charlie Meyer, vice president of sales at QLess.

The company, founded in 2007, has developed cloud-based software that allows businesses, like retail stores and hospitals, to manage customers in a virtual line. Government agencies and educational institutions also use QLess software.

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Try Our Simple and Free ROI Calculator


At QLess, our mission isn't just to eliminate lines and improve the customer experience – it's to do all that in the most cost-effective way possible. Sure, if cost weren't a consideration, you could just hire more staff or redesign your waiting room or store to account for service delays. But those aren't options for a responsible operation. With QLess' scalable, easy-to-use platform you can solve problems that are costing your organization major revenue at a price that you can afford.

Still skeptical? Check out our new ROI calculator. Walk through this simple and free resource to see how you can potentially increase productivity, improve customer satisfaction, and manage sustainable growth with QLess.

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[Whitepaper] How QLess Outpaces the Competition: A competitor analysis of queue management platforms


When it comes to improving the customer experience, execution is everything. It’s one thing to offer a digital queue manager; it’s another thing entirely to provide a platform that solves some of your most pressing business needs while also improving the customer experience.

Queue management vendors vary widely in this respect.

QLess may not be the only queue management solution out there, but our cloud-based platform is the easiest to use, manage, and implement.

Click here to learn how QLess stacks up to other queue management platforms.

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[On-Demand Webinar] Product Series: Remote Join Queuing and FlexAppointments

Jul 25 By Amy Deavoll | Categories: Insights

There is an undeniable shift in customer service. Today’s “on-demand” economy has fundamentally changed the way we deliver service.

In this new era of competitive advantage, customer satisfaction is set by high expectations. When expectations are not met, loyalty and revenue rates decline.

With technology empowering customers, a winning strategy includes consistent, personalized, and high-value experiences. In Part 2 of our 6-part series, host Rick Mischka uncovers how to engage customers with Remote Join Queuing and FlexAppointments to create a personalized digital experience, unlock 5-star reviews, and boost operational efficiencies.

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How QLess Improves Your Customer's Journey

Jul 20 By Charlie Meyer | Categories: Insights, Retail

It’s no secret that today’s brick-and-mortar businesses must implement creative strategies to convert online research into offline sales. That means optimizing in-store experiences to capture those sales while also earning a customer’s loyalty.

We’ve created an infographic outlining the ways in which the QLess queue management and appointment scheduling solution for retail enhances your business operations, improves your customer’s journey, and helps turn them into loyal shoppers for life.

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[On-Demand Webinar] Product Series: Two-Way Interactive SMS Texting

Jun 26 By Amy Deavoll | Categories: Insights

There is an undeniable shift in customer service. Today’s “on-demand” economy has fundamentally changed the way we deliver service. 

In this new era of competitive advantage, customer satisfaction is set by high expectations. When expectations are not met, loyalty and revenue rates decline. 

With technology empowering customers, a winning strategy includes consistent, personalized, and high-value experiences. In Part 1 of our 6-part series, host Kelly Kliner uncovers how to engage customers with Two-Way Interactive SMS Texting to create a personalized digital experience, unlock 5-star reviews, and boost operational efficiencies.

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How Queue Management Can Solve Painful Pre-Order App Experiences

May 29 By Alex Bäcker | Categories: Insights, Retail

It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door opens and you watch with incredulity as some newcomer walks in, strolls straight up to the the counter and gets served immediately. Sounds unfair right? 

If you’re the operator of one of the many businesses that now offers online and mobile pre-orders, you should know that this is how many of your customers could be feeling right now. 

Pre-ordering apps have quickly become popular in food and coffee establishments, but the roll-out hasn’t been totally smooth. 

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[On-Demand Webinar] Improve the Patient Experience & Increase Loyalty

May 24 By Amy Deavoll | Categories: Healthcare, Insights

There is an undeniable shift in healthcare. Today’s “on-demand” economy has fundamentally changed the way we deliver patient care. 

In this new era of competitive advantage, patient satisfaction is set by high expectations. When expectations are not met, retention rates decline. 

With technology empowering patients, a winning strategy includes consistent, personalized, and high-value experiences. 

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Remote Mobile Queueing with QLess: Get in Line Without Leaving the House

Apr 26 By Alex Bäcker | Categories: Insights, Industry News

It is a well-established fact in the psychology of queueing that no one actually likes to wait in line. Time passes much more slowly to the idling human mind, and if individuals have nothing to occupy themselves with, waiting can feel very frustrating and time-consuming. Of course you can find all of this out just by talking to anyone on the street. No one likes waiting in line!

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Retailers: Give Yourself an Edge

Apr 17 By Alex Bäcker | Categories: Insights, Industry News, Retail

It’s no secret that brick-and-mortar stores are in deep, deep trouble. Major chains like Toys “R” Us are gone, and others like Sears and JCPenney are on life support. It’s not that Americans aren’t buying things – Amazon managed to bring in more than 8 billion dollars last year – but in a world of instant gratification the paradigm of walking into a store and walking out with a full bag just isn’t working. 

Except it actually is.

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Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand

Mar 20 By Nabil Kabbani | Categories: Insights, Industry News, Retail

Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the company’s revolutionary products like the iPhone, iPad, Apple Watch, and Macbook. 

With more and more people around the world pledging their allegiance to Apple products, many are beginning to wonder if the company has the capability to properly service its fan base. The average Apple store wait times suggests the answer is a resounding... maybe.

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7 Common Customer Complaints in Retail that Cost Businesses Revenue

Mar 15 By Nabil Kabbani | Categories: Insights, Retail

Keeping your clientele happy is, of course, an important part of building a successful business. To accomplish this, you need to know about the most common causes of customer frustrations. 

Read on to uncover the seven common customer service complaints in retail to avoid.

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[On-Demand Webinar] Gaining a Competitive Advantage in the On-Demand Economy

Feb 21 By Amy Deavoll | Categories: Insights, Retail

There is an undeniable shift in the world. Today's “on-demand” economy has fundamentally changed the way we conduct business. 

In this new era of competitive advantage, customer satisfaction is set by high expectations and the desire for instant gratification. 

With technology empowering consumers, a winning business strategy includes consistent, personalized, and high-value in-person and digital customer experiences. 

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QLess Vehicle Booking System: Eliminate Truck Lines Now and Forever

Feb 14 By Amy Deavoll | Categories: Insights, Logistics

highway-1

If you work in the freight and shipping industry, you’ve probably experienced your fair share of inefficiency when it comes to supply chain process. For those working with trucking transportation specifically, almost nothing is worse than an endless truck line: a long column of sixteen wheelers, idling their diesel engines and belching fumes, while the drivers wait for the arrival of cargo from a distant port of call. It is a problem in need of a technological solution – and now one exists.

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[On-Demand Webinar] Improve Campus Operations & Student Retention

Oct 20 By Amy Deavoll | Categories: Insights, Education

Institutions are under pressure to maximize student retention and improve the student experience while being resource constrained – leading to high attrition rates and dissatisfied students.

With enrollment on the decline, colleges are forced to create an environment to foster positive student experiences. In fact, students with high satisfaction levels are 80% more likely to remain enrolled and graduate.

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Putting It in Perspective: 100 Million Customers Served, More Time Saved from Waiting in Line Than All of Recorded History

Oct 16 By Alex Bäcker | Categories: Insights, Announcements


We recently announced a major milestone here at QLess: Our customer interaction management platform has saved more than 100 million customers over 5700 years’ time waiting in line. To put in perspective just how long that is, imagine what an individual could have done instead of queuing for 5763 years. If you’d started queuing 5700 years ago, you would have missed out on seeing the Great Pyramids of Giza built, worshipping at Stonehenge, and traveling along the original iteration of the Great Wall of China... with hundreds of years to spare in between. Someone who began queuing 5763 years ago would have been waiting since 3746 BC – Hammurabi didn’t even pen his famous law code until the 18th century BC. And I get frustrated just waiting in line at the grocery store!

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Expensive New Showroom Was a Waiting Room Before QLess

Sep 20 By Amy Deavoll | Categories: Insights, Retail

Johnstone Supply – a wholesale HVAC supplier with over 400 stores across the US States – is the top cooperative wholesale distributor in the country and a recognized national leader in the HVACR industry. 

Despite getting a lot of walk-in business from HVAC and construction professionals, customers often neglected to browse the store’s 1,500 square foot showroom because they wanted to secure their place in line. 

To address this issue, store manager Jake Bishop sought a solution beyond outdated take-a-number systems. While researching virtual queuing solutions, Bishop found QLess. After a swift and smooth implementation process, Johnstone customers are deeply attached to the QLess system, which not only makes shopping easier and less stressful, but also provides invaluable data for the company to use.

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Top 7 Reasons to Scrap Your Take-A-Number System

We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room is about to live up to its name. They’re out-of-date tools for an obsolete system.

Technology is making all aspects of our lives easier and more efficient, and the same goes for waiting your turn. Here are the top 7 reasons to scrap the take-a-number system:

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Five Ways to Deliver Stellar Customer Service

AdobeStock_103263321.jpegToday’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart from the pack. The most impactful and low-cost way is to deliver stellar customer service. People remember when they get it, tell others about it, and honor it with repeat business. Just as true: people don’t hesitate to bail when service is poor. Below are five ways to help ensure that customers stick around:

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The Last Thing a College Student Needs is More Stress

Jul 17 By Kelsey Wainright | Categories: Insights, Education

Fall semester 2017 is around the corner, and as a college student it would be reassuring to know that I don’t have to spend hours and hours waiting in endless lines during my first week back to campus. I started as an intern for QLess this summer, and the experience has provided an eye-opening look into how lines should be managed on campuses across the United States. Having been in college for a few years the amount of hours I have spent on campus compared to the amount of hours I have spent in lines on campus is not a satisfying ratio. With a solution like QLess deployed the time spent in campus lines would be diminished to a mere fraction of the current average time wasted.

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[WEBINAR] 5 Ways to Deliver A 5-Star Customer Experience

Jun 29 By Amy Deavoll | Categories: Insights, Retail



Watch this complimentary webinar to discover the 5 ways to deliver a 5-star customer experience.  

Hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year – you will gain insights to create a great customer experience and get a closer look at technology that will make you a hero at your business and with your customers.

As an expert in SaaS solutions, Alex works closely with a variety of retail businesses to cultivate 5-star reviews – such as at Vodafone, MTS Allstream, Tire Rack, Mecum Auctions, The Chicago Cubs, and Tourneau.

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[WEBINAR] 5 Best Practices for Efficient Campus Offices

Jun 15 By Amy Deavoll | Categories: Insights, Education


Watch this complimentary webinar to discover the 5 best practices to improve campus operations.  

Hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year – you will gain insights to create a great student experience and get a closer look at technology that will make you a hero – both at your office and with your students.

As an expert in campus procurement, Alex works closely with colleges and universities to oversee the deployment of SaaS solutions and cultivate 5-star campus reviews – such as at NYU, Kent State University, Santa Monica College, and the University of Texas.

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[WEBINAR] 5 Best Practices for Efficient Government Offices

May 26 By Amy Deavoll | Categories: Insights, Government


Watch this complimentary webinar to discover the 5 best practices to improve government operations.  

Hosted by Dr. Alex Bäcker – technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year – you will gain insights to create a great citizen experience and get a closer look at technology that will make you a hero – both at your office and with your citizens.

As an expert in government procurement, Alex works closely with agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.

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Waiting in Line? How a Mobile Queue Gives Back Time

Apr 25 By Amy Deavoll | Categories: Insights

The population of the world is increasing at an extremely fast pace.  No matter where you go or what you plan on doing, you will have to wait in line somewhere along the way – from a busy restaurant to your local airport, waiting in line has become a part of the process. Almost everyone is forced to wait in long queues, either on the phone or in a physical line.

Time management has become increasingly important and our patience has become (not surprisingly) extremely sensitive. A virtual queue management system doesn’t only save time, but rather it creates time, resulting in a productive relationship between the consumer and the business.

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How Long Wait Times Affect The Bottom Line

Mar 28 By Amy Deavoll | Categories: Insights

Three universal truths for humanity:

1.  No one likes paying taxes
2.  No one likes going to the dentist
3.  And no one – nobody – likes waiting in line

Now, the first you have to do for the good of society and to avoid going to jail. The second you should do for the sake of good health. But the third…well, the third one, no one wants to do, and quite often they won’t. When people walk in to a retail business and see a long line, they often march right back out – taking their dollars, their loyalty, and their business with them.

The reality is that long lines kill business.

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7 Reasons It's the End of Apple as We Know It

Mar 13 By Alex Bäcker | Categories: Insights, Retail

Apple hit a new market cap record this month. Valued at over 732 billion dollars, it's the most valuable company in the known universe. So you'd be forgiven for thinking the future of Apple is bright. But unless big changes are made, Apple's past will shine brighter than its future. 

Look, I'm no anti-Apple boy. I am writing this on a MacBook Air, while my iPhone 7 sits nearby. I lost too many iPads to keep track of, and frankly haven't bothered to replace the last one. I've even been paid by Apple.

Yet the signs are all too clear that Apple is no longer the innovation powerhouse and meticulous perfectionist it was under Steve Jobs.

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What’s Most Vital To Success: Product, Price, Or Experience?

Mar 07 By Amy Deavoll | Categories: Insights, Retail

There’s no question that customers are becoming more demanding. The reason: in our consumer-driven economy today, we all have access to lots of information and many, many more choices than we did in the past.

With the growth of internet commerce and shopping over the past 20 years, shoppers have become sophisticated and savvy with access
 to all the pricing and quality information about anything they want to buy right in the palm of their hands. 

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Driving Customers Away: 5 Things Businesses Should Never Do

Feb 21 By Amy Deavoll | Categories: Insights, Retail

Customers – even the most enthusiastic, brand-loyal customers – will only tolerate poor service for so long before they become ex-customers, and often enthusiastic ex-customers at that, willing to tell anyone with an eardrum about their inglorious experience.

All it takes is a long line at checkout, a disengaged salesperson, or a stick-to-the-rules-at-all-costs mentality for a customer to abandon your business and head for the exit. Knowing what compels customers to walk away will prepare your staff to never commit these blunders.

We put together the 5 things businesses should never do. Top on a customers’ “I’m-out-of-here” list:

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How is Productivity Measured in Construction?

Feb 07 By Amy Deavoll | Categories: Insights, Other Industries

The biggest dig leveled against the construction industry by those who don’t know the ins and outs of it goes something like this: “All construction workers do is stand around while one or two people do all the work.” Industry professionals, of course, know that there are many reasons for workers to be temporarily idle or “just standing around, watching people work” on the job site.

From civil engineers whose sole job is to ensure safety and compliance, to laborers who need to be available whenever duty calls, to tradesmen who sometimes have to wait their turn in a long process, workers who appear idle are often doing exactly the job for which they were hired. And most of the time this leads to greater efficiency, not less.

However, there are plenty of construction managers that constantly battle factors that impede productivity on the construction site often leading to missed deadlines, costly delays, and unsatisfied clients. Some of the most common blockers are:

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Batter Up!

Jan 24 By Amy Deavoll | Categories: Insights, Retail

People love to take their place at the bowling alley, batting cage, shooting or driving range. That’s a fun way to line up. What isn’t fun is waiting in a queue for your turn to bowl, swing, shoot, or play – or even stuck in a waiting area until your number is called.

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Waiting in Line for Auto Service: A Trapped Feeling

Jan 10 By Amy Deavoll | Categories: Insights, Retail

People don’t usually show up to auto parts and services locations in the best of moods. Cars are absolutely indispensable to most American lives, so a car in need of parts, repairs, or servicing can put a serious strain on its owner. Not surprisingly, most consumers waiting for a smog check, oil change, or tire replacement would like their needs met with minimal time spent. A customer who drives to the local oil change station and sees a long line or full waiting room is likely to drive off and take his or her business elsewhere. No one likes waiting in line, after all.

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A Six-Pack of Tips for Winning on Black Friday

Nov 15 By Amy Deavoll | Categories: Insights, Retail

The countdown is on. Black Friday's marketing plan is launched and businesses are lacing up their cleats, preparing for their Super Bowl. And they best be in top condition: the National Retail Federation expects retail sales this November and December to increase a solid 3.7%, to $630 billion, a significant leap from the average yearly increase of 2.5% over the last decade.

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Online Queueing Gives You Daylight Savings Benefits Daily

Nov 10 By Amy Deavoll | Categories: Healthcare, Insights, Industry News, Retail

Many of us enjoyed an extra hour’s sleep this past Sunday, November 6th, thanks to Daylight Savings Time (DST). The practice of setting clocks back in the fall and moving them forward every spring to maximize evening daylight has its defenders and detractors, but nobody can deny the feel-good perk to “fall back” an hour once a year to sleep, play, read, finish projects, or go shopping.

Now imagine that you had an extra hour every day – imagine saving not one but dozens of hours a year. In fact, you can! That’s because all of us waste hours a year waiting in line. That’s useless, inefficient, frustrating time that we’ll never get back. By avoiding lines at the hospital, DMV, airports, and other places where people are forced to stand around, you can reclaim wasted hours every day. That’s where mobile queuing technology can play a key role in saving time.

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The Tyranny of Voting Queues

Nov 07 By Alex Bäcker | Categories: Insights, Government

Picture a line of frustrated and footsore citizens stretching around a city block on a cold autumn evening. Some people see that line and head home, realizing they can’t afford to wait hours just for a chance to vote and let the government hear their voice.

This is not a scene from some former Soviet dictatorship, but a look forward at the upcoming United States Presidential election. The choice that America makes this coming November is an important one, yet some of the citizens making it will spend hours waiting their turn to vote. 

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19 Lessons for Entrepreneurs

Oct 20 By Amy Deavoll | Categories: Insights

“I just love waiting in line,” said no one in the history of the world.

Indeed, the age-old custom of waiting in line wastes the average person up to two years of their life.

In a presentation delivered at Innovate Pasadena's "Friday Coffee Meetup" on October 14,  Dr. Alex Bäcker recounts the genesis of QLess technology – a platform that finally affords a modern savior to the outdated practice of queuing. As our founder and CEO here at QLess, Alex also shares the trials and successes of a SaaS start-up with 19 practical lessons for entrepreneurs learned from the trenches.

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CA DMV Challenge

Oct 15 By Amy Deavoll | Categories: Insights, Government

True story: I had to visit the DMV this week to register my car. As an employee of a queue management software, I resent lines a little more than the average person because I know there is a solution that eliminates lines and waiting (ahem, QLess).  

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The Cost of a New York Minute? About $2.7 Billion

Sep 07 By Alex Bäcker | Categories: Insights, Industry News

As the old adage goes: time is money. But how much money? According to an economics feature on Nate Silver’s statistics-driven site fivethirtyeight.com, New Yorkers pay an average of $56 a month to shave a minute off their daily subway commutes. As such, renters in New York City are willing to pay that much more in rent for a one-bedroom apartment that is one minute closer to popular Manhattan business districts. Want to move 10 minutes closer to Wall Street or Times Square? That’s going to cost you $560 per month!

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This November Vote QLess!

Jul 25 By Alex Bäcker | Categories: Insights, Government

One of the key issues in US elections today is the mechanics of voting. It’s a hot topic that pundits from all parts of the political spectrum are commenting on – and it often comes down to the fact that voters in many areas have to wait in line for hours to cast their ballots.

As filmmaker Michael Moore recently wrote, “People have to leave the house and get in line to vote. And if they live in poor, Black or Hispanic neighborhoods, they not only have a longer line to wait in, everything is being done to literally stop them from casting a ballot. So in most elections it’s hard to get even 50% to turn out to vote."

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Airport Lines: The Bane of Travel

Jul 12 By Amy Deavoll | Categories: Insights

There’s nothing more dispiriting than checking in only to find that the Transportation Security Agency (TSA) security checkpoint line stretches on forever, and may even cause you to miss your flight. It seems like the TSA is constantly warning travelers about unusually long wait times during the summer or holiday season. Sometimes the agency initiates a hiring splurge and beats the rush, but more often travelers are left waiting and waiting for the privilege of taking off their shoes, sorting their possessions into plastic bins, and standing in an awkward body scanner before rushing to (maybe) catch their flight.

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Improving the VA Experience for Our Vets

Jun 28 By Amy Deavoll | Categories: Insights, Government

Support Our Troops” is a common sentiment in the United States, but the men and women who have served in the armed services often don’t get the support they need. A prime example of this is the Veterans Administration (VA), the government department responsible for providing services to people who have served in the military.

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Challenge to the TSA & VA: Give Us 90 Days & Watch Your Lines Disappear!

Jun 02 By Amy Deavoll | Categories: Insights, Government, Industry News

In the wake of the surge of complaints about long waits in Transportation Security Agency (TSA) lines and Veterans Administration (VA) facilities, our brave CEO offers a solution to the problem for both government agencies within 90 days:

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5 Ways to Reduce Customer Anxiety

May 10 By Kristen Becker | Categories: Insights, Retail

David Maister authored a brilliant article entitled, “The Psychology of Waiting Lines,” identifying eight anxiety-inducing reasons why people loathe waiting in line.

It’s fair to assume that we can ALL relate that waiting is the hardest part:

  • Occupied time feels shorter than unoccupied time;
  • People want to get started;
  • Anxiety makes wait seem longer;
  • Uncertain waits are longer than known, finite waits;
  • Unexplained waits are longer than explained waits;
  • Unfair waits are longer than equitable waits;
  • The more valuable the service, the longer the customer will wait;
  • And solo waits feel longer than group waits.
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QLess Product Demo (on-demand webinar)

So you have tons of customers -- bravo!

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Top 4 Predictions for 2016 (on-demand webinar)

In our latest webinar, CEO Alex Bäcker unveiled the top 4 predictions for 2016. More than 85% of our attendees found the presentation insightful! In case you missed it, watch the recording here:

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Are Doctors' Waiting Rooms Making People More Sick?

Jan 06 By Amy Deavoll | Categories: Healthcare, Insights

Conventional wisdom says the best way to avoid getting sick is to stay away from sick people. However, easier said than done when patients need to visit a doctor's office. Whether visiting your clinic for a routine examination or accompanying someone who's under the weather, patients enter your waiting room where germs lurk on every surface.

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Improving Public Perception with Technology (on-demand webinar)

Dec 22 By Amy Deavoll | Categories: Insights, Government

Are you using the latest technology to improve public perception of your government office? Agencies are rushing to adopt a wide range of technology improve front office tools for citizens and harness data.

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Get a demo at EDUCAUSE 2015 and win an Apple Watch!

Oct 27 By Amy Deavoll | Categories: Insights, Education

Are you headed to Indianapolis for EDUCAUSE 2015? We are too!

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Words from the Wise - A Customer's Perspective (on-demand webinar)

Oct 24 By Amy Deavoll | Categories: Insights, Education

Are you curious about using QLess at your college or university?

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In-Line Versus On-Line: Traditional Universities Can Compete with Digital Institutions

Oct 12 By Amy Deavoll | Categories: Insights, Education

When it comes to choosing a college, today's students must grapple with a relatively new but crucial decision: will they strap on their backpacks and venture off to a brick and mortar school, or stay in their PJs and go to college online?

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Who's stuck in line with you?

Aug 22 By Alex Bäcker | Categories: Insights

Standing in line is frustrating, and when you’re there, you’re stuck with whomever arrives before you and after you. Sometimes it’s someone that you can commiserate with as you slowly trudge forward. Sometimes it’s a harried parent with a screaming five year old that hasn’t been taught boundaries or public behavior. Sometimes it’s magic that you haven’t torn the place apart with your bare hands.

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SDCC 2014 Can you handle the lines?

Jul 25 By Alex Bäcker | Categories: Insights

It’s day 2 at Comic-Con. Pictures are crawling into my Facebook feed. News articles are rearing their heads. I should be there, but I’m at work…not because I couldn’t get the time off if I had the chance. I’m not there because I don’t know if I could deal with paying to stand in lines much of the time, the massive crowds and the rabid fandom.

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My favorite speech ever

Jun 26 By Alex Bäcker | Categories: Insights

Inspiring people to take on difficult challenges since 1962:
JFK's We choose to go the Moon speech

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It's happening...Queue's happening!

Apr 11 By Alex Bäcker | Categories: Insights

There is a great language divide even across English speaking countries. A sidewalk is a pavement, coriander is cilantro, a car trunk is a boot. In the US, a queue is a letter of the alphabet, the moment when you're supposed to say or do something, or an object used in a game of pool. At least it was until recently. It looks like Americans have gotten in the queue, too. From your Netflix movie queue to news publications such as the New York Times, you may not be lining up much longer.

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The plight of Venezuela and their endless wait

Apr 09 By leysi.rotellini | Categories: Insights

The critical situation that Venezuelans have been living with for quite a while now is no secret to anyone. In the last months, we have seen in the news and particularly through social networks (due to media censorship) how a country that in theory is rich or at least it was rich, is being submerged in a series of tragic incidents. Venezuela has seen violence, student protesters, insecurity in the streets, political repression, hyperinflation (currently the highest inflation in the world) and now product shortages which have led to endless lines in supermarkets.

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In the mood for love

Feb 13 By Alex Bäcker | Categories: Insights

I can see it now…soft mood lighting, clinking glasses, a waiter pouring a tasting of the wine you requested when you made the reservation 3 months ago.

Wait…

That’s not what it’s really like is it? You forgot that Valentine’s is just around the corner despite all the stuff at the grocery store in pink and red. I mean, if you don’t have the day off, why else would it be on your mind? And then it arrives and you’re at work thinking, “What do I do? I mean s/he says it’s not important, but if I come home empty handed, it’s not going to be pretty.”

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Detroit and Malik & Sandra

Jan 21 By Alex Bäcker | Categories: Insights

Weather across the country has been unbelievably cold with the exception of California, home to QLess headquarters. There are lots of jokes that have been made about the disparity and our comfortable (no pun intended) state. It's hard for us to wrap our heads around those negative temperatures even when we see the pictures and videos of waves freezing as they grow up a lake beach. But this week, Alex and a few of our team members are in Michigan for an important event. As Alex sat in the airplane, we looked up the weather and saw 11°F(-11°C) was awaiting him, a stark contrast from our 80°F(26°C).

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Attention: Wait, What?

Dec 07 By Qless Admin | Categories: Insights

Attention refers to how we actively process specific information present in our environment. Attention is what allows us to tune out information, sensations, and perceptions that are not relevant at that moment in order to focus on what is important. Combined with working memory; the short-term, “erasable” memory used while dialing a new phone number; attention allows us to learn new things, or follow along in a conversation. Described by psychologists as the cognitive process of selective concentration, attention is the allocating of mental resources to help in understanding the current environment and task.

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Improve Customer Retention and Revenue Growth with Mobile Queuing

Dec 03 By Qless Admin | Categories: Insights

Time is money. It’s an old reliable adage. If you could return wasted time to your customers, that wouldn’t just mean more money, it would mean customer satisfaction. The QLess time management platform frees up customers from waiting in line by sending them a text reminder a few minutes before it’s their turn. This kind of superior customer experience can improve your reputation, create stronger customer loyalty, improve customer retention and increase your bottom line.

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Queue Management: How to get back in line on your own schedule.

Dec 03 By Qless Admin | Categories: Insights

A virtual queue management system is really helpful, as it is a time saving technology. Your customer will know about the status of their turn in line as well as their number in the overall queue. They will also be informed of the estimated time that it will take until they are in the front of your line. In the case that your customer is up in line but cannot make it back, its also possible to get back in line and avoiding the situation where they could have missed their turn. Utilizing SMS queue management will make sure that every customer gets his turn in line without wasting their time or yours.

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Improve Customer Retention and Revenue Growth with Mobile Queuing

Oct 09 By leysi.rotellini | Categories: Insights

Time is money. It’s an old reliable adage. If you could return wasted time back to your customers, you could improve the overall customer experience and increase customer retention. The QLess time management platform frees up customers from waiting in line by sending them a text reminder before it’s their actual turn in line.

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QLess and The Next Generation (Part II)

Sep 26 By Qless Admin | Categories: Insights

Generation Y has a different mindset than previous consumers. Compared to the blind consumerism of the 80’s, young people today are product savvy.

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QLess and The Next Generation

Sep 24 By Qless Admin | Categories: Insights

Generation Y is changing everything. Born roughly between 1978 and 1994, my generation grew up online. Those of us born after the 80’s can’t remember a world without the Internet or cell phones.

Not too long ago, as Generation Y began entering the workforce, older employers were hesitant. This group of young people seemed unable to focus, addicted to our smart phones, overly casual, and uncommitted.

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Apple Stores need QLess

Jul 23 By Alex Bäcker | Categories: Insights

This video shows just how angry customers can get when you tell them to wait in line. The Apple store needs QLess. You cannot just tell walk-ins to walk away or wait hours. Especially while people with appointments are late. I once stood waiting for service at an Apple store without luck while a so called genius screamed the name of a person with an appointment at the top of his lungs. That person did not show up, and I did not get service. Patented QLess FlexAppointments fixes all of that by letting those with appointments who will be late push themselves back and automatically replace them with others in the QLess waitlist, letting those who won't show up to cancel their appointment from their phone and be replaced with someone else, too, and seamlessly integrating FlexAppointments with the waitlist.

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An Extraordinary Coincidence

Jul 04 By Alex Bäcker | Categories: Insights

United States

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The End of Standing in Line at the Polls: Presidential Elections Go QLess

Nov 04 By Alex Bäcker | Categories: Insights

Beginning with Denver, polling stations will serve voters with the first and only integrated, Mobile Queue Management and Mobile CRM platform.

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Elon Musk & Si Ramo: Entrepreneurial lives of accomplishment

May 16 By Alex Bäcker | Categories: Insights

It's always a pleasure to meet accomplished people who raise our standards, who humble us with their record of accomplishment. Yesterday, the LA Times wrote on its cover about one such entrepreneur: Elon Musk, of whose Saturday launch of the latest SpaceX rocket the future of the space age may depend, something he does in his spare time when he's not running Tesla, the first successful electric car company and a solar energy production company (you want to have the electricity to run his cars be clean, after all) to save the Earth (you can tell he's not confident of his success and is hedging his bets with an escape plan). It's good that Elon is up to something these days, as previously he had only co-founded and led the Internet's largest payment platform (Paypal). And that after he created his first multi-hundred-million dollars success. Wishing him and SpaceX all the luck on Saturday's launch.

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Dagwood hates waiting in line too

Sep 06 By Alex Bäcker | Categories: Insights

With QLess, he would have gotten an update letting him know the doctor was running late.

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51% of mobile marketing recipients act on the ads they receive

Mar 05 By Alex Bäcker | Categories: Insights

Mobile advertising platforms and others waiting for the space to finally lift off can take comfort from the latest Mobile Advertising Report from Nielsen Mobile and its finding that about 23% of U.S. mobile users—about 58 million people-- report receiving an ad over their cell phones within the last month.

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Queuing psychology: Can waiting in line be fun?

Nov 20 By Alex Bäcker | Categories: Insights

The answer, from this CNN article published today about MIT Prof. Larson's studies of queueing: Not really, not if you have to stand in line. But if you free your customers to roam freely while they wait, notifying them when you're ready for them on their cell phones, the fun knows no limits. Check out QLess today!

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ExploreCo saves fuel, greenhouse gases and drivers’ time with QLess

Oct 25 By Alex Bäcker | Categories: Insights

Using QLess to let truckers know when they can unload, ExploreCo is doing their fair share to save the Earth for future generations, while saving on unnecessary idle motors running and eliminating lines for their truckers.

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What are CPMs at these days?

Mar 25 By Alex Bäcker | Categories: Insights

Blinkx is charging north of $60 CPM for overlay video ads.

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Statistics about opt-in SMS marketing

Mar 19 By Alex Bäcker | Categories: Insights

Here are some interesting (albeit slightly dated --it's only gotten better) facts about the mobile marketing industry that explain why you can’t wait any longer to start sending promotional text messages to current and potential customers!

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Companies Heeding Gripes About Long Lines

Feb 12 By Alex Bäcker | Categories: Insights

Watch CBS story.

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The next billion-dollar markets

Jul 25 By Alex Bäcker | Categories: Insights

David Thomson, an intense former technology executive and management consultant, has spent the past three years figuring out exactly what it takes for a startup company to reach that magic revenue threshold of a billion dollars. He lays out his findings in a new book called Blueprint to a Billion (for more information, see blueprinttoabillion.com).

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No longer virtual!

Jun 28 By Alex Bäcker | Categories: Insights



Dear all,

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What will the next explosive markets be?

Jun 26 By Alex Bäcker | Categories: Insights

Adapted from recent correspondence with Marc Andreessen:

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