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The QLess Blog

It’s Time to Reinvent the In-Store Experience

Apr 26 By Charlie Meyer | Categories: Retail, Mobile Check In

Originally published in Auto Rental News

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Customer Experience In The Age Of Big Data

Apr 07 By Kevin Grauman | Categories: Insights, Retail, Mobile Check In

We live in an era of unprecedented data, where a consumer’s every action sets off a ripple of digital data. Strings of algorithms interpret this data to create consumer profiles, and companies use these robust data representations to target products and content with great effect. According to a McKinsey study,around 35 percent of Amazon purchases and 75 percent of Netflix selections are driven by machine learning recommendations.

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The End of Retail as We Know It: Embracing Change After the Pandemic

Originally published in CustomerThink.

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How Technology Can Help Higher Education Transition Post-Pandemic

Originally published in BUILDINGS.

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How connected smart cities will help prevent future pandemics and more.

Originally published in MultiBrief.

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How Technology Will Pave the Way for Special Events in Post-COVID World

Originally published in Exhibit City News

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Q&A with QLess: Replacing Physical Lines with Virtual Queuing

Jan 19 By Charlie Meyer | Categories: Insights, Mobile Check In, Q&A

Originally published on SourceForge.com

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How Virtual Queues Are Transforming Government Services

Originally published in GovLoop.

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Winter is Here: How Retailers Can Tap Digital Tools to Boost the Customer Experience

Originally published in RetailCustomerExperience

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Tech and Data Can Serve As the Backbone for Vaccine Distribution

Originally published in RouteFifty

The long-awaited Covid-19 vaccine has arrived. As of now, three pharmaceutical companies—Pfizer, Moderna and AstraZeneca—have announced that their vaccines are anywhere from 70 and 95% effective. And with the approval of the Pfizer and Moderna vaccines, the U.S. is now embarking on the largest vaccination distribution campaign in history. As it did for keeping individuals safe throughout the pandemic, technology and data will need to be leveraged in order to ensure distribution plans are on track and successful. But in this unprecedented time, state and local governments are struggling to understand what technology is actually needed to create a safe and efficient distribution pipeline. They also need to understand what data is necessary to collect and how to keep it safe. And all of these solutions need to be implemented in a timely manner so that state and local governments can quickly and safely distribute the vaccine.

Third-Party Vendor Considerations

There are major time constraints for getting the infrastructure in place to support the vaccine distribution. This means that health care and government organizations will need to rely on existing technology infrastructure and solutions instead of building out their own platforms. Similarly, this means working with existing technology vendors through RFP processes known to take weeks or months to get new projects approved. In our current situation, speed is pivotal. Finding a balance between speed and process is extremely important at this time. Governments should consider ways to avoid lengthy RFPs so that the technology is in place for the distribution. This could mean entering a pilot program agreement or looking at direct sales—anything that will allow the technology to be implemented in a timely fashion. Consider trusted vendors that have experience working with government organizations and understand the security requirements.

Technology Implementation

The technology that governments choose to implement needs to be able to manage the flow of traffic and vaccine appointments in health care facilities. The health care system is already overwhelmed with patients sick from Covid-19. Adding an onslaught of patients needing vaccines to busy hospitals that are already under strain could cause many issues. Vaccine distribution needs to consider how to keep everyone safe by managing the flow of traffic in these facilities. Integrating appointment management solutions where patients can wait at a safe distance will help keep clinics safe and running smoothly during the distribution phase. It will also help them manage the distribution of the vaccines alongside the need of other healthcare services. 

Data Collection

With so many different distribution phases and vaccines, governments will need to collect patient data to keep track of who has been vaccinated, who needs a booster shot if receiving the Pfizer or Moderna vaccines and who still needs the vaccine. This will be critical information when it comes to ordering vaccine doses and moving through each phase, but also to monitor the needs of healthcare providers.

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Technology Solutions for Healthcare Providers

Originally published in Healthcare Business and Technology

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Don’t Leave Shoppers Out in the Cold This Winter

Originally published in Chain Store Age. 

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Using technology to protect citizen-facing workers

Originally Published in GCN

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3 Areas Hospitals Should be Focusing their Technology Investments

Originally Published in HealthCare Business & Technology

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QLess has the Solution to Eliminate Voting Lines

Originally published in BusinessWire. Read here. 

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The Benefits of Digital Lines for Ski Resorts

Oct 19 By Qless Admin | Categories: Reopening, Mobile Check In, Travel

We can all appreciate the thrill of hitting the slopes on a blustery winter day, but the fun can sometimes be dampened by long lines at the ski lift, or even in the lodge itself. All of that can change if you use QLess to switch to a digital line solution for the benefit of your patrons. Read on for some of the best reasons skiing is better with QLess.

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Navigation the Customer Experience in the New Retail Environment

With the number of bankruptcies at a 10-year high due to the ongoing pandemic, it's no surprise that retailers are struggling. Although non-essential businesses have re-opened across the country, a threat of a second wave remains, which could lead to further store closures.

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Maximize Efficiency With a Hospital Queue Management System

Healthcare and hospital facilities need complex systems for managing patient data, appointment scheduling, and patient queues. Providing your staff with the right system for the job can make their roles easier and increase the efficiency of your business. With the COVID-19 pandemic, there’s no better time than now to update old systems with new technology. The QLess hospital queue management system has a myriad of features and benefits that can improve your hospital’s processes.  

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Help Customers Schedule More Easily With Appointment Request Software

Booking an appointment by calling a receptionist and potentially waiting on hold for long periods is a hassle for customers. Employees get interrupted by scheduling phone calls, and customers sometimes forget they even had an appointment. Businesses like healthcare facilities, dental offices, veterinarian offices, government offices, higher education, and more are all familiar with the drawbacks of older scheduling procedures. Luckily, we are in a new century and QLess appointment request software is a technology that can offer relief for customers and staff. 

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