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Achieve Service Excellence with Virtual Queuing and Smart Scheduling

Reduce wait times and improve the customer experience with data-driven certainty 

  • Cut service costs 45% with real-time insights that optimize customer flow
  • Balance demand with AI to maximize resources and streamline operations
  • Eliminate lines and congestion to improve customer satisfaction and productivity
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Connect with Our Team

Trusted by 500+ Organizations

Take service productivity and efficiency to the next level with the leader in customer engagement

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ucla

Say Goodbye to Waiting and Hello to Faster Service

Only QLESS offers the AI-powered features you need to maximize service capacity

Real-time Alerts & Monitoring

Tackle service slowdowns in the moment before they become problems. Keep wait times low, operations efficient, and customers happy

Virtual Queuing & Appointments

Put an end to long lines and crowded lobbies with a modern queuing and appointment solution that increases service capacity and decreases wait times

AI-Powered Resource Planning

Make the most of every resource available and ensure seamless service coverage with capacity planning and multi-location balancing tools

Gain Total Visibility into Service Operations 

View real-time and historical employee, operational, and patient satisfaction insights. Address slowdowns in the moment and unlock what's holding you back with data certainty. 

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multi location load balance

Make the Most Of Every Available Resource

Ensure every open slot is filled by offering multi-location options. Spread demand based on availability and distance to deliver service to more residents faster.

Stay Ahead of Demand and Create Service Predictability 

Protect availability and prevent long wait times by intelligently distributing service appointments across your team. No more scheduling inefficiencies—just a steady, optimized flow of customers.

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Reduce Gaps and Maximize Efficiency 

Empty appointment slots slow down service and waste valuable resources. Rebook canceled slots automatically to maximize efficiency and reach your full operational potential.

50%

More
Customers Served

93%

Wait Time
Reduction

47%

Decreased
No-Shows

20%

Shorter
Appointment Times

"“I use QLESS reporting features to get a clearer idea of staffing needs, so I can adjust budgets and schedules. Any kind of under-performance can alert me to a problem."

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Patricia Childs
Cape Cod Healthcare

Reduce Wait Times and Serve More Customers

Reduce wait times, improve efficiency, and create a smoother experience for employees and customers