The % of those using their cell phones to queue up via the QLess home kiosk who show up for service is equal (if anything, a little higher) than that of those doing it on-site at the DMV, validating the model of remote or off-site queueing pioneered by QLess.
Nespresso, the fastest growing division of Nestle, the world´s largest food and wellness company, launched QLess, increasing the % of customers who show up for service among those waiting more than 10 minutes by 64%:
