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The QLess Blog

QLess Announces Strong Growth, Record New Customer Deals and Two Board Appointments

Sep 01 By Qless Admin | Categories: Industry News, Announcements

This article was originally published in Business Wire

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Remote Mobile Queueing with QLess: Get in Line Without Leaving the House

Apr 26 By Alex Bäcker | Categories: Insights, Industry News

It is a well-established fact in the psychology of queueing that no one actually likes to wait in line. Time passes much more slowly to the idling human mind, and if individuals have nothing to occupy themselves with, waiting can feel very frustrating and time-consuming. Of course you can find all of this out just by talking to anyone on the street. No one likes waiting in line!

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Retailers: Give Yourself an Edge

Apr 17 By Alex Bäcker | Categories: Insights, Industry News, Retail

It’s no secret that brick-and-mortar stores are in deep, deep trouble. Major chains like Toys “R” Us are gone, and others like Sears and JCPenney are on life support. It’s not that Americans aren’t buying things – Amazon managed to bring in more than 8 billion dollars last year – but in a world of instant gratification the paradigm of walking into a store and walking out with a full bag just isn’t working. 

Except it actually is.

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Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand

Mar 20 By Nabil Kabbani | Categories: Insights, Industry News, Retail

Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the company’s revolutionary products like the iPhone, iPad, Apple Watch, and Macbook. 

With more and more people around the world pledging their allegiance to Apple products, many are beginning to wonder if the company has the capability to properly service its fan base. The average Apple store wait times suggests the answer is a resounding... maybe.

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Online Queueing Gives You Daylight Savings Benefits Daily

Nov 10 By Amy Deavoll | Categories: Healthcare, Insights, Industry News, Retail

Many of us enjoyed an extra hour’s sleep this past Sunday, November 6th, thanks to Daylight Savings Time (DST). The practice of setting clocks back in the fall and moving them forward every spring to maximize evening daylight has its defenders and detractors, but nobody can deny the feel-good perk to “fall back” an hour once a year to sleep, play, read, finish projects, or go shopping.

Now imagine that you had an extra hour every day – imagine saving not one but dozens of hours a year. In fact, you can! That’s because all of us waste hours a year waiting in line. That’s useless, inefficient, frustrating time that we’ll never get back. By avoiding lines at the hospital, DMV, airports, and other places where people are forced to stand around, you can reclaim wasted hours every day. That’s where mobile queuing technology can play a key role in saving time.

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The Cost of a New York Minute? About $2.7 Billion

Sep 07 By Alex Bäcker | Categories: Insights, Industry News

As the old adage goes: time is money. But how much money? According to an economics feature on Nate Silver’s statistics-driven site fivethirtyeight.com, New Yorkers pay an average of $56 a month to shave a minute off their daily subway commutes. As such, renters in New York City are willing to pay that much more in rent for a one-bedroom apartment that is one minute closer to popular Manhattan business districts. Want to move 10 minutes closer to Wall Street or Times Square? That’s going to cost you $560 per month!

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Challenge to the TSA & VA: Give Us 90 Days & Watch Your Lines Disappear!

Jun 02 By Amy Deavoll | Categories: Insights, Government, Industry News

In the wake of the surge of complaints about long waits in Transportation Security Agency (TSA) lines and Veterans Administration (VA) facilities, our brave CEO offers a solution to the problem for both government agencies within 90 days:

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In Line with the News

Sep 05 By Alex Bäcker | Categories: Industry News

This week’s news brought us a couple of stories about people lining up and what gives us the most satisfaction.

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April Fools!

Apr 02 By Alex Bäcker | Categories: Industry News

Okay, you got us!

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Queues: The Good, the Bad and the Ugly

Jan 28 By Alex Bäcker | Categories: Industry News

There's a lot of queuing going on today in the news with a variety of outcomes. We're calling it the good, the bad and the ugly.

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Get 2 years of your life back

Dec 06 By leysi.rotellini | Categories: Industry News

Greg from Mobile Mixed, emailed us yesterday, after interviewing Alex (our CEO), expressing surprise at the amount of time people spend waiting in line:

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QLess Helps Businesses Understanding the Relationship Between Customer Experience and Revenue Growth (II)

Sep 12 By leysi.rotellini | Categories: Industry News

As we mentioned in our last article, having to wait a long time in a queue has an enormous negative effect on customer satisfaction and therefore can also debilitate revenue growth.

Waiting in line is frustrating.

Given that access to information is available from anywhere in the world in the palm of one’s hand, how organizations address their queues and lines can determine their longevity and if they will operate efficiently.

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QLess Helps Businesses Understand the Relationship Between Customer Experience and Revenue Growth (Part I)

Sep 10 By leysi.rotellini | Categories: Industry News

Through analytics provided from the QLess services, it has been determined there is a clear relationship between positive customer experience and revenue growth, referrals, return visits and customers’ experiences when dealing with something seemingly as simple as physical waiting rooms and lines for service.

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Dave Rosenthal Joins ab|inventio Team

Oct 16 By Alex Bäcker | Categories: Industry News

Dave Rosenthal, an engineer and MBA by training who has held positions as product manager, program manager, alliance manager, Sr. Consultant, Director of Development and VP Ops at Xerox, Deloitte & Touche and other companies including early stage start-ups, has joined our team to lead administration & finance. Welcome, Dave!

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abInventio’s Founder and CEO appointed to Caltech’s Information Sciences & Technology Advisory Board

Oct 25 By Alex Bäcker | Categories: Industry News

Alex Backer was appointed by Caltech President Jean-Lou Chameau, and joins a distinguished set of colleagues at the California Institute of Technology's IST Board.

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Investor sextuples investment in abInventio

Sep 17 By Alex Bäcker | Categories: Industry News

One of our early investors was happy enough with what we are doing that he sextupled his investment in the abInventio fund. Thanks!

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abInventio operations weather the earthquake

Jul 29 By Alex Bäcker | Categories: Industry News

As Yahoo's Santa Monica offices dealt with an hour-long power outage and cell phones turned useless all day across Southern California, abInventio's websites remained fully operational through the 5.4-magnitude earthquake. None of our data centers serving Whozat, HoundWire, REPcloud and QLess in Altadena, Santa Monica or Texas were affected. Indeed, HoundWire was among the first news organizations to report the earthquake, within a half hour of the event.

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