Johnson County's DMV is closing their offices for a week starting tomorrow, so there's a rush on their two offices today. As I write this, they have 925 customers waiting in their virtual queues for service. The lobby at each office can accommodate abut 120 people. Imagine, for a moment, if Johnson County did not offer QLess service, to allow customers to use their cell phone to manage their spot in line. Imagine how crowded both offices would be. Imagine yourself crowded into a standing-room-only environment, waiting for 4 hours for service. Then imagine that someone at Johnson County asked you for feedback on your waiting experience. Ok, now you have your non-QLess base-line. :) QLess sent each customer that queued by phone at Johnson County today the following SMS once they were done with their transaction:
