The QLess Blog

Improving the VA Experience for Our Vets

Jun 28 By Amy Deavoll | Categories: Insights, Government

Support Our Troops” is a common sentiment in the United States, but the men and women who have served in the armed services often don’t get the support they need. A prime example of this is the Veterans Administration (VA), the government department responsible for providing services to people who have served in the military.

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How to be the Government Office that Gets it Done

Jun 21 By Amy Deavoll | Categories: Government

Deserved or not, if there’s anything synonymous with horrible customer service, it’s the Department of Motor Vehicles (or really any government office). People complain about interminable waiting times, poor communications and instructions, endless bureaucracy in getting the most routine tasks accomplished, and uncaring or downright rude workers. But the worst part is that society seems resigned to the notion that it won’t change, because it needn’t; there’s zero competition and there’s even less incentive for workers to go over and above.

But is there hope for improvement? And how?

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How Long Wait Times Affect The Bottom Line

Jun 14 By Amy Deavoll | Categories: Insights

Three universal truths for humanity:

1.  No one likes paying taxes
2.  No one likes going to the dentist
3.  And no one – nobody – likes waiting in line

Now, the first you have to do for the good of society and to avoid going to jail. The second you should do for the sake of good health. But the third…well, the third one, no one wants to do, and quite often they won’t. When people walk in to a retail business and see a long line, they often march right back out – taking their dollars, their loyalty, and their business with them.

The reality is that long lines kill business.

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QLess app now available for iPhone & Android devices!

Jun 07 By Amy Deavoll | Categories: Announcements

What’s the worst part about visiting the doctor or going to the DMV? For most people, the answer is “waiting in line.”

We are thrilled to announce that the QLess app is now available on both iOS and Android devices! Effortlessly join a “virtual line” with our app. The real-time graphical queue manager and simple UI make it easy to track your place in line and arrive shortly before an appointment begins. With the app, you can also ask for more time, request status updates, or leave the line.

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Challenge to the TSA & VA: Give Us 90 Days & Watch Your Lines Disappear!

Jun 02 By Amy Deavoll | Categories: Insights, Government, Industry News

In the wake of the surge of complaints about long waits in Transportation Security Agency (TSA) lines and Veterans Administration (VA) facilities, our brave CEO offers a solution to the problem for both government agencies within 90 days:

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