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The QLess Blog

Nabil Kabbani

Nabil Kabbani is a global multidisciplinary executive with a distinguished career creating value in the Fintech and Services industries. Prior to joining QLess as President, he spent five years at ACT Holdings building the company into a major Business Process Outsourcing services player and growing revenues from $25M to $250M. Before ACT Holdings, Nabil spent twelve years at Western Union, helping it grow to a multi-billion dollar revenue business, working from various locations in the U.S., Beirut, Dubai, Paris, and Brussels. He was also CEO of an on-line payment processing venture that pioneered innovative settlement and consumer protection products. He has led a venture capital funded startup which grew through nine acquisitions to become a major player in the money transfer industry. Throughout his career, Nabil has managed multiple M&A deals on both the buy and sell side, along with various rounds of financing. Nabil speaks 5 languages, majored in economics and holds an MBA in finance from the American University of Beirut.

Recent Posts

Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand

Mar 20 By Nabil Kabbani | Categories: Retail, Insights, Industry News

Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the company’s revolutionary products like the iPhone, iPad, Apple Watch, and Macbook. 

With more and more people around the world pledging their allegiance to Apple products, many are beginning to wonder if the company has the capability to properly service its fan base. The average Apple store wait times suggests the answer is a resounding... maybe.

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7 Common Customer Complaints in Retail that Cost Businesses Revenue

Mar 15 By Nabil Kabbani | Categories: Retail, Insights

Keeping your clientele happy is, of course, an important part of building a successful business. To accomplish this, you need to know about the most common causes of customer frustrations. 

Read on to uncover the seven common customer service complaints in retail to avoid.

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