After tens of thousands of students queued, here is a sample of what Mesa Community College learned by using QLess Analytics:
- An astounding 94.4% of Mesa's students who had to wait more than an hour showed up for service --unparalleled loyalty, quite possibly built by the fact that students can roam freely while they wait.
- Mesa CC students have an almost infinite patience --the % of them who show up for service after queueing does not appreciably diminish with the wait time.
- The average delay between when students were summoned and when they arrived for service was under 1.5 minutes. QLess' proprietary and patent-pending Two-stage Predictive Summoning made sure that advisors did not have to wait for students, as QLess predicts when a student is soon to be summoned and pre-summons them to the waiting area.
- The record wait is held by a student who waited 11 hours and 20 minutes --and showed up!
- The peak average daily wait was 684 minutes, for admissions, on October 30th.
- The highest student return rate (the % of students that visited multiple times) was 3.8%, for financial aid. Perhaps not surprising...give money out and expect them to come back for more!
- Laura Carrillo gets the prize for the most transactions logged any week, with 504 students served the first week of this year.
- Mesa CC students are a diverse bunch. Take a look at the attached map to see where they all come from. 87% come from Arizona, but the rest come from 109 cities nationwide. The city outside Arizona with the largest student population in Mesa: Denver, CO.
- At 2 PM on January 4th, there were 51 people waiting for advisement at the Southern and Dobson campus. The holidays sure need some advice to recover from!
- The hours to visit Advisement for the shortest wait: 8 AM and 6 PM.
- The adviser who spent the most time per student seen: Kathy Silberman, at more than 40 minutes median time spent with each student.
- Mesa CC has saved its students over 518 days of wasted time waiting since it deployed QLess.
Posted with permission from Mesa Community College.
--Alex
