Originally published in Auto Rental News.
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Originally published on SourceForge.com
At QLess, our mission isn't just to eliminate lines and improve the customer experience – it's to do all that in the most cost-effective way possible. Sure, if cost weren't a consideration, you could just hire more staff or redesign your waiting room or store to account for service delays. But those aren't options for a responsible operation. With QLess' scalable, easy-to-use platform you can solve problems that are costing your organization major revenue at a price that you can afford.
Still skeptical? Check out our new ROI calculator. Walk through this simple and free resource to see how you can potentially increase productivity, improve customer satisfaction, and manage sustainable growth with QLess.
When it comes to improving the customer experience, execution is everything. It’s one thing to offer a digital queue manager; it’s another thing entirely to provide a platform that solves some of your most pressing business needs while also improving the customer experience.
Queue management vendors vary widely in this respect.
QLess may not be the only queue management solution out there, but our cloud-based platform is the easiest to use, manage, and implement.
Click here to learn how QLess stacks up to other queue management platforms.
It’s no secret that today’s brick-and-mortar businesses must implement creative strategies to convert online research into offline sales. That means optimizing in-store experiences to capture those sales while also earning a customer’s loyalty.
We’ve created an infographic outlining the ways in which the QLess queue management and appointment scheduling solution for retail enhances your business operations, improves your customer’s journey, and helps turn them into loyal shoppers for life.
If you’ve set foot in a shopping mall within the last few years, you may have noticed a big, impressive automated concierge kiosk. With futuristic designs and interactive touchscreen maps, these features look like something out of Star Trek and can help visitors find the stores they’re looking for. And for the minority of shoppers who notice the kiosk and use it, they can be fairly helpful, and certainly feel futuristic.
But they can also cost more than $15,000 each to install and manage, cannot be used to make appointments, and are very definitely not portable. Digital queueing, on the other hand, provides all the functionality of a fancy kiosk and much more while leveraging consumers’ constant access to mobile technology.
Putting the customer first is one of the oldest (and most successful) strategies in retail. But, in the 21st century, traditional customer service methods are not enough on their own. To keep up with your competitors and meet the needs of the modern shopper, you need to use modern technology and consider factors that have been shown to make a big difference.
Congratulations to Houston’s McGovern-Stella Link Neighborhood Library for being recognized as a recipient of the 2017 National Awards for Passport Acceptance Facilities and Agents!