The QLess Blog

The critical situation that Venezuelans have been living with for quite a while now is no secret to anyone. In the last months, we have seen in the news and particularly through social networks (due to media censorship) how a country that in theory is rich or at least it was rich, is being submerged in a series of tragic incidents. Venezuela has seen violence, student protesters, insecurity in the streets, political repression, hyperinflation (currently the highest inflation in the world) and now product shortages which have led to endless lines in supermarkets.

Recently we posted the great reviews that one of our healthcare clients was receiving due to improvement in their waiting system, among other reasons.

 For many years I worked in retail and although it is exciting, it's almost like live TV: it leaves little room for errors. In fact, one of the key factors is to resolve any possible incident immediately and minimize the impact on the client.

Greg from Mobile Mixed, emailed us yesterday, after interviewing Alex (our CEO), expressing surprise at the amount of time people spend waiting in line:

Mobile queuing solutions allow customers to avoid physical lines and get on with their lives so they can take care of other errands while checking on their place in “line” via updates using their smart phones on the go. Implementing these solutions leads to time saved not only for customers, but for staff.

Time is money. It’s an old reliable adage. If you could return wasted time back to your customers, you could improve the overall customer experience and increase customer retention. The QLess time management platform frees up customers from waiting in line by sending them a text reminder before it’s their actual turn in line.

QLess, Inc., the world’s first mobile queuing solution, has now been honored with 10 Stevie Awards, including seven International Business Awards and three American Business Awards, over the past four years. The six latest 2013 awards will be added to QLess’ four existing Stevie Awards that recognize the company’s innovative technology in helping organizations everywhere replace physical lines with virtual and mobile queues.

As the school year is starting to ramp up, Fullerton College has begun to use QLess, the world’s first mobile queuing services, again to help students stand not in physical line, but virtual and mobile lines. This allows students the freedom to socialize and go about campus on their own time with their spot held in line.

As we mentioned in our last article, having to wait a long time in a queue has an enormous negative effect on customer satisfaction and therefore can also debilitate revenue growth.

Waiting in line is frustrating.

Given that access to information is available from anywhere in the world in the palm of one’s hand, how organizations address their queues and lines can determine their longevity and if they will operate efficiently.

Through analytics provided from the QLess services, it has been determined there is a clear relationship between positive customer experience and revenue growth, referrals, return visits and customers’ experiences when dealing with something seemingly as simple as physical waiting rooms and lines for service.

QLess Inc, the mobile queuing solution that allows customers to wait in virtual and mobile lines, has been named by the International Business Awards the winner of six of their most prestigious awards. Founder and CEO, Alex Bäcker was named the Gold Stevie Winner of IT Executive of the Year, Silver Stevie Winner of Innovator of the Year, and Bronze Stevie Winner of Executive of the Year in Computer Software.