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The QLess Blog

COVID-19 Customer Service: Prioritizing Customers During the Pandemic

May 28 By Qless Admin

The COVID-19 pandemic has left millions of people without jobs, has sent billions of people globally into isolation, and has left everyone feeling a sense of loss, vulnerability and anxiousness. Everyone in the world has been impacted by the virus in some way, whether financially, emotionally or physically. This presents a unique experience, where collectively, the world is now dealing with the same issues. It represents an important moment, where businesses can understand how clients are feeling, and they can show their support.

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Improve Customers’ Waiting Experience—And Observe Social Distancing

May 27 By Qless Admin

Though people may have disappeared from the streets, parks, restaurants, and all non-essential businesses, at least one thing has not disappeared: wait times for people at essential businesses. During this pandemic, customers’ waiting experience is no longer just an inconvenience; it also causes anxiety, as they worry that the people waiting in line with them could be carriers of the coronavirus. While many stores have placed markers to guide customers to stay at least six feet away from one another, waiting in line at the grocery store, waiting for an appointment at the doctor’s office, and simply passing by people in the gas station is nerve-wracking. Luckily, QLess offers technology to make flex appointments and improve waiting experience simply using mobile phones.

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Promote Positive Customer Service Experience With Immediate Callbacks

May 26 By Qless Admin

We all know how frustrating it is to be put on hold while “all representatives are currently busy”. That phone call you need to complete can leave you waiting for 30 minutes, an hour, or even more. Customers can get agitated, hang up, and put off their call again and again. If they happen to hang in until they are served, they have decreased satisfaction and can be downright rude to service employees. Creating a positive customer service experience that benefits both customers and employees is as easy as implementing an automated queue management system.

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