Deserved or not, if there’s anything synonymous with horrible customer service, it’s the Department of Motor Vehicles (or really any government office). People complain about interminable waiting times, poor communications and instructions, endless bureaucracy in getting the most routine tasks accomplished, and uncaring or downright rude workers. But the worst part is that society seems resigned to the notion that it won’t change, because it needn’t; there’s zero competition and there’s even less incentive for workers to go over and above.
But is there hope for improvement? And how?