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The QLess Blog

Improve Customer Experience And Flatten The Curve in Call Centers

Jun 16 By Qless Admin

Before the COVID-19 pandemic, call centers often used a main office as headquarters in which their staff may have worked side-by-side and maybe even shared equipment. Call centers can be very large, employing hundreds of people who share workspace on a daily basis. In times of a pandemic when social distancing is needed to stay healthy, this environment breeds disaster. New procedures need to be implemented for call centers to stay functioning, so why not upgrade your queue processes with the latest technologies that boost customer experience while this change is occurring?

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Change Government Waiting Lines Into More Enjoyable Experiences

Jun 13 By Qless Admin

If there’s one thing you can count on in the government public sector, it’s that customer experience is often a source of dissatisfaction, featuring long waiting lines. Whether they’re applying for government aid, requesting new official documents, applying for permits, or other business, clients often expect to waste a couple hours sitting around in a waiting room. But what if there were simple ways to improve their customer experience and reduce agitation? Thanks to the QLess appointment scheduling and queue management software, waiting lines are eliminated, creating a more pleasant experience for both clients and employees.

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Create a Personalized Healthcare Experience in Light of COVID-19

Jun 11 By Qless Admin

One good thing has come about because of the coronavirus pandemic, allowing healthcare facilities to update their practices, institute new policies, and delve into a world of new technologies that elevate customers’ healthcare experiences. Whether they want it or not, change is necessary for medical businesses to stay operating. New approaches have helped facilities to operate in a safer manner that promotes individual well-being and creates a more personalized healthcare experience for the customer. Here are some of the successful methods in use today.

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